inland-marine Complaint #CT-7075307-16233b04
Complaint Details
- Insurer: Century Surety Company
- Insurance Type: inland-marine
- Coverage Type: Inland Marine
- Reason: Premium or billing dispute
- State: Connecticut
- Date Filed: 2025-05-21
- Disposition: Open
Complaint Decision Cockpit
Use this complaint as a starting node: inspect the insurer profile, the same product line, state-specific complaint pattern, regulator context, and shopping checks before buying or renewing coverage.
- Insurer node: Century Surety Company
- Product node: inland-marine complaints for Century Surety Company
- State/product node: inland-marine complaints in Connecticut
- State category node: inland-marine complaints in Connecticut
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Complaint Summary
A consumer in Connecticut filed a inland-marine insurance complaint against Century Surety Company regarding premium or billing dispute. The complaint was filed on 2025-05-21 and involves a dispute over the insurer's handling of the policyholder's claim or policy matter. The consumer seeks resolution through the regulatory complaint process. Current disposition: Open.
Risk Assessment
Risk Level: Low
This complaint involves a premium or billing dispute, which is typically a procedural or administrative issue. These matters are often resolved through direct communication with the insurer's customer service or complaints department. If initial efforts don't resolve the issue, escalating to a state DOI complaint is recommended.
State Regulatory Information
Connecticut Insurance Department handles consumer complaints. File at portal.ct.gov/cid or call 1-800-203-3447.
Related Topics
- inland-marine
- Premium or billing dispute
- inland-marine insurance complaints
- Century Surety Company complaints
- insurance complaints in Connecticut
- Premium or billing dispute inland-marine insurance
Frequently Asked Questions
What should I do if Century Surety Company denies my inland-marine insurance claim?
If your claim is denied, request a detailed written explanation citing the specific policy provision. Review your policy carefully, gather supporting documentation, and file a formal appeal within the deadline stated in your denial letter. You can also file a complaint with the Connecticut Department of Insurance for an independent review.
How do I file a complaint against Century Surety Company with my state insurance department?
Contact the Connecticut Department of Insurance through their website or consumer hotline. You will need your policy number, claim number, a description of the issue, and copies of relevant correspondence. Most states allow online complaint filing and will investigate within 30-60 days.
What is a inland-marine insurance complaint ratio and what does it mean?
The complaint ratio (also called the NAIC Complaint Index) measures how many complaints an insurer receives relative to its market share. A ratio above 1.0 means the company receives more complaints than expected for its size. A ratio below 1.0 indicates fewer complaints than the industry average.
How long does Century Surety Company have to respond to my inland-marine insurance claim?
Most states require insurers to acknowledge claims within 15 days and make a coverage decision within 30-45 days. Prompt payment laws vary by state — Connecticut has specific statutory timeframes. If these deadlines are missed, you may have grounds for a bad faith complaint.
Can I sue Century Surety Company for premium or billing dispute on my inland-marine policy?
You may have legal options including filing a bad faith lawsuit if the insurer unreasonably denied, delayed, or underpaid your claim. Before litigation, exhaust the insurer's internal appeals process and file a complaint with your state DOI. Many attorneys offer free consultations for insurance disputes. Deadlines (statutes of limitation) vary by state.