ACE AMERICAN INSURANCE COMPANY — homeowners Insurance Complaints
Analysis of 251 homeowners insurance complaints filed against ACE AMERICAN INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints: 251
- Total Complaints (All Types): 316
- homeowners Share: 79.4%
- NAIC Complaint Ratio: 19.15
- AI Risk Score: 83/100
homeowners Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 177 | 70.5% |
| Claim denial | 35 | 13.9% |
| Premium or billing dispute | 7 | 2.8% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 2 | 0.8% |
| Unsatisfactory Settle/Offer | Question of Fact | 2 | 0.8% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 2 | 0.8% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld | 1 | 0.4% |
| Policy Service Other | PolicyHolder Service | Company Position Substantiated | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished | 1 | 0.4% |
| Other; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Additional Monies Received; Information Furnished | 1 | 0.4% |
| Cust Service Claim Handling | Additional Payment Expected; Information Furnished; Question of Fact | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.4% |
| Liability Dispute | Question of Fact | 1 | 0.4% |
| Liability Dispute | No Jurisdiction; Information Furnished; Question of Fact | 1 | 0.4% |
| Liability Dispute | Additional Payment Expected | 1 | 0.4% |
| Cust Service Claim Handling | Additional Payment Expected; Information Furnished | 1 | 0.4% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Information Furnished | 1 | 0.4% |
| Misrepresentation | Information Furnished; Question of Fact | 1 | 0.4% |
| Other | Contract Language/Legal Issue | 1 | 0.4% |
| Liability Dispute | Additional Monies Received; Question of Fact | 1 | 0.4% |
| Other | Insufficient Information | 1 | 0.4% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Additional Monies Received | 1 | 0.4% |
| Unauthorized Acts | Additional Monies Received; Claim Settled | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Claim Settled | 1 | 0.4% |
| Liability Dispute | Information Furnished; Question of Fact | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Information Furnished | 1 | 0.4% |
homeowners Complaints by State
| State | Complaints |
|---|---|
| Texas | 249 |
| Connecticut | 2 |
Recent homeowners Complaints Against ACE AMERICAN INSURANCE COMPANY
- homeowners Complaint #TX-454370-30547a63 — Texas (2026-04-22)
- homeowners Complaint #TX-450679-30547a63 — Texas (2026-03-18)
- homeowners Complaint #TX-450371-30547a63 — Texas (2026-03-16)
- homeowners Complaint #TX-450243-7b133b1c — Texas (2026-03-13)
- homeowners Complaint #TX-449594-108a3cae — Texas (2026-03-09)
- homeowners Complaint #TX-449256-8f1c4911 — Texas (2026-03-04)
- homeowners Complaint #TX-449027-108a3cae — Texas (2026-03-02)
- homeowners Complaint #TX-448807-b5c9eb73 — Texas (2026-02-27)
- homeowners Complaint #TX-448742-30547a63 — Texas (2026-02-26)
- homeowners Complaint #TX-446891-108a3cae — Texas (2026-02-06)
Frequently Asked Questions
How many homeowners complaints does ACE AMERICAN INSURANCE COMPANY have?
ACE AMERICAN INSURANCE COMPANY has 251 homeowners insurance complaints on file, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with ACE AMERICAN INSURANCE COMPANY?
The most common homeowners complaint issues for ACE AMERICAN INSURANCE COMPANY are: Delayed payment (177), Claim denial (35), Premium or billing dispute (7), Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact (2), Unsatisfactory Settle/Offer | Question of Fact (2).
Which states have the most homeowners complaints against ACE AMERICAN INSURANCE COMPANY?
The states with the most homeowners complaints against ACE AMERICAN INSURANCE COMPANY are: Texas (249), Connecticut (2).
homeowners Complaints by State
- homeowners Complaints in California
- homeowners Complaints in Texas
- homeowners Complaints in New York
- homeowners Complaints in Florida
- homeowners Complaints in Illinois
- homeowners Complaints in Pennsylvania
- homeowners Complaints in Ohio
- homeowners Complaints in Georgia
- homeowners Complaints in North Carolina
- homeowners Complaints in New Jersey
ACE AMERICAN INSURANCE COMPANY Complaints by State
- ACE AMERICAN INSURANCE COMPANY Complaints in California
- ACE AMERICAN INSURANCE COMPANY Complaints in Texas
- ACE AMERICAN INSURANCE COMPANY Complaints in New York
- ACE AMERICAN INSURANCE COMPANY Complaints in Florida
- ACE AMERICAN INSURANCE COMPANY Complaints in Illinois
- ACE AMERICAN INSURANCE COMPANY Complaints in Pennsylvania
- ACE AMERICAN INSURANCE COMPANY Complaints in Ohio
- ACE AMERICAN INSURANCE COMPANY Complaints in Georgia
- ACE AMERICAN INSURANCE COMPANY Complaints in North Carolina
- ACE AMERICAN INSURANCE COMPANY Complaints in New Jersey