American Family Connect Property and Casualty Insurance Company — homeowners Complaints in Texas

Detailed analysis of 109 homeowners insurance complaints filed against American Family Connect Property and Casualty Insurance Company by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 109
Total homeowners Complaints (All States): 118
Texas Share: 92.4%
NAIC Complaint Ratio: 2.54
AI Risk Score: 78/100

Analysis: American Family Connect Property and Casualty Insurance Company homeowners in Texas

American Family Connect Property and Casualty Insurance Company has accumulated 109 homeowners insurance complaints from consumers in Texas. Across all states, American Family Connect Property and Casualty Insurance Company has 118 total homeowners complaints, making Texas responsible for 92.4% of the volume.

The most frequent complaint sub-type is Delayed payment with 46 complaints. Other common issues include Premium or billing dispute (16), Claim denial (15), Policy cancellation (4).

The most active year was 2026 with 4 complaints filed.

Consumers in Texas who have homeowners disputes with American Family Connect Property and Casualty Insurance Company can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	46	42.2%
Premium or billing dispute	16	14.7%
Claim denial	15	13.8%
Policy cancellation	4	3.7%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received	2	1.8%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	2	1.8%
Unsatisfactory Settle/Offer \| Question of Fact	2	1.8%
Liability Dispute \| Additional Payment Expected; Information Furnished; Question of Fact	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Corrective Action Taken; Contract Language/Leg	1	0.9%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Claim Settled	1	0.9%
Refusal to Insure; Use Of Clue Reports \| Company Position Upheld; Contract Language/Legal Issue; Question of Fact	1	0.9%
Liability Dispute \| Information Furnished; Question of Fact; Company Position Upheld	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Fu	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Infor	1	0.9%
Cust Service Claim Handling; Liability Dispute \| Question of Fact; Information Furnished	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Information	1	0.9%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled	1	0.9%
Use Of Clue Reports \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	0.9%
Cust Service Claim Handling \| Information Furnished; Company Position Upheld	1	0.9%
Refusal to Insure; Use Of Clue Reports \| Information Furnished; Company Position Upheld	1	0.9%
Refusal to Insure; Use Of Clue Reports \| Contract Language/Legal Issue; Information Furnished	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.9%
Use of Credit Reports \| Contract Language/Legal Issue; Information Furnished; Question of Fact	1	0.9%
Cust Service Claim Handling; Endorsement / Rider; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Langua	1	0.9%
Unfair Discrimination \| Contract Language/Legal Issue	1	0.9%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Company Position Upheld	1	0.9%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Additional Monies Received	1	0.9%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	1	0.9%

Complaints by Year

2026: 4 complaints
2025: 23 complaints
2024: 24 complaints
2023: 28 complaints
2022: 12 complaints
2021: 8 complaints
2020: 8 complaints
2019: 2 complaints

Recent homeowners Complaints Against American Family Connect Property and Casualty Insurance Company in Texas

homeowners Complaint #TX-454543-7a2107ec (2026-04-24) — Delayed payment
homeowners Complaint #TX-451663-30a6c1b4 (2026-03-26) — Premium or billing dispute
homeowners Complaint #TX-444744-c3756780 (2026-01-14) — Liability Dispute | Additional Payment Expected; Information Furnished; Question of Fact
homeowners Complaint #TX-443830-ea92c283 (2026-01-06) — Policy cancellation
homeowners Complaint #TX-441200-3f9017fa (2025-12-02) — Delayed payment
homeowners Complaint #TX-438625-3f9017fa (2025-10-31) — Delayed payment
homeowners Complaint #TX-437800-4ccfe134 (2025-10-22) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Contract Language/Leg
homeowners Complaint #TX-436033-7a2107ec (2025-10-01) — Delayed payment
homeowners Complaint #TX-430893-7a2107ec (2025-08-05) — Delayed payment
homeowners Complaint #TX-430590-d156d6bd (2025-08-01) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does American Family Connect Property and Casualty Insurance Company have in Texas?

American Family Connect Property and Casualty Insurance Company has 109 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with American Family Connect Property and Casualty Insurance Company in Texas?

The most common issues are: Delayed payment (46), Premium or billing dispute (16), Claim denial (15), Policy cancellation (4), Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received (2).

How does American Family Connect Property and Casualty Insurance Company's homeowners record in Texas compare to other states?

American Family Connect Property and Casualty Insurance Company has 109 homeowners complaints in Texas out of 118 total homeowners complaints nationwide. That is 92.4% of their homeowners volume.

Where can I file a homeowners complaint against American Family Connect Property and Casualty Insurance Company in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.