GATEWAY INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 160 homeowners insurance complaints filed against GATEWAY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 160
Total homeowners Complaints (All States): 160
Texas Share: 100.0%
NAIC Complaint Ratio: 1169.18
AI Risk Score: 78/100

Analysis: GATEWAY INSURANCE COMPANY homeowners in Texas

GATEWAY INSURANCE COMPANY has accumulated 160 homeowners insurance complaints from consumers in Texas. Across all states, GATEWAY INSURANCE COMPANY has 160 total homeowners complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 133 complaints. Other common issues include Claim denial (12), Cust Service Claim Handling | Additional Payment Expected; Question of Fact (2), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest (1).

The most active year was 2025 with 3 complaints filed.

Consumers in Texas who have homeowners disputes with GATEWAY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	133	83.1%
Claim denial	12	7.5%
Cust Service Claim Handling \| Additional Payment Expected; Question of Fact	2	1.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Quest	1	0.6%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Insufficient Information	1	0.6%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Fu	1	0.6%
Cust Service Claim Handling \| Question of Fact; Information Furnished; Company Position Upheld	1	0.6%
Premium or billing dispute	1	0.6%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled	1	0.6%
Liability Dispute \| Question of Fact	1	0.6%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	0.6%
Cust Service Claim Handling \| Question of Fact; Claim Settled	1	0.6%
Cust Service Claim Handling \| Claim Settled; Information Furnished	1	0.6%
Cust Service Claim Handling \| Additional Monies Received	1	0.6%
Agent Handling \| Rate Problem Resolved	1	0.6%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	1	0.6%

Complaints by Year

2025: 3 complaints
2024: 8 complaints
2023: 82 complaints
2022: 49 complaints
2021: 9 complaints
2019: 3 complaints
2018: 3 complaints
2015: 1 complaints
2013: 1 complaints
2012: 1 complaints

Recent homeowners Complaints Against GATEWAY INSURANCE COMPANY in Texas

homeowners Complaint #TX-416622-cdd51e0b (2025-02-20) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest
homeowners Complaint #TX-414866-f3ec5430 (2025-01-30) — Delayed payment
homeowners Complaint #TX-414205-cdd51e0b (2025-01-23) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Insufficient Information
homeowners Complaint #TX-410348-cb0ec375 (2024-11-26) — Delayed payment
homeowners Complaint #TX-393614-cb0ec375 (2024-05-21) — Delayed payment
homeowners Complaint #TX-393926-cdd51e0b (2024-05-17) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Information Fu
homeowners Complaint #TX-386957-f41d4831 (2024-03-01) — Cust Service Claim Handling | Question of Fact; Information Furnished; Company Position Upheld
homeowners Complaint #TX-386205-cb0ec375 (2024-02-23) — Delayed payment
homeowners Complaint #TX-385100-cb0ec375 (2024-02-12) — Delayed payment
homeowners Complaint #TX-384821-e69e8d54 (2024-02-08) — Claim denial

Frequently Asked Questions

How many homeowners complaints does GATEWAY INSURANCE COMPANY have in Texas?

GATEWAY INSURANCE COMPANY has 160 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with GATEWAY INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (133), Claim denial (12), Cust Service Claim Handling | Additional Payment Expected; Question of Fact (2), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest (1), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Insufficient Information (1).

How does GATEWAY INSURANCE COMPANY's homeowners record in Texas compare to other states?

GATEWAY INSURANCE COMPANY has 160 homeowners complaints in Texas out of 160 total homeowners complaints nationwide. That is 100.0% of their homeowners volume.

Where can I file a homeowners complaint against GATEWAY INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.