GENWORTH LIFE AND ANNUITY INSURANCE COMPANY — health Complaints in Texas

Detailed analysis of 58 health insurance complaints filed against GENWORTH LIFE AND ANNUITY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 58
Total health Complaints (All States): 58
Texas Share: 100.0%
NAIC Complaint Ratio: 13.35
AI Risk Score: 73/100

Analysis: GENWORTH LIFE AND ANNUITY INSURANCE COMPANY health in Texas

GENWORTH LIFE AND ANNUITY INSURANCE COMPANY has accumulated 58 health insurance complaints from consumers in Texas. Across all states, GENWORTH LIFE AND ANNUITY INSURANCE COMPANY has 58 total health complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 22 complaints. Other common issues include Premium or billing dispute (15), Policy cancellation (8), Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnished (1).

The most active year was 2025 with 7 complaints filed.

Consumers in Texas who have health disputes with GENWORTH LIFE AND ANNUITY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	22	37.9%
Premium or billing dispute	15	25.9%
Policy cancellation	8	13.8%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	1.7%
Cust Srvc Policy Holder Srvcs \| Corrective Action Taken; Information Furnished; Contract Language/Legal Issue	1	1.7%
Cust Srvc Policy Holder Srvcs \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	1.7%
Other \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	1.7%
Claim denial	1	1.7%
Agent Handling; Misrepresentation \| Information Furnished	1	1.7%
Cust Service Claim Handling; Timely Filing Deficiency; Unsatisfactory Settle/Offer \| Claim Settled; Company Position Uph	1	1.7%
Other \| Company Position Upheld; Information Furnished	1	1.7%
Unsatisfactory Settle/Offer \| Information Furnished	1	1.7%
Cash Value; Misrepresentation \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	1.7%
Agent Handling \| Information Furnished; Contract Language/Legal Issue	1	1.7%
Misrepresentation \| Contract Language/Legal Issue	1	1.7%
Cash Value \| Contract Language/Legal Issue	1	1.7%

Complaints by Year

2025: 7 complaints
2024: 7 complaints
2023: 5 complaints
2022: 2 complaints
2021: 2 complaints
2020: 7 complaints
2019: 2 complaints
2018: 1 complaints
2017: 2 complaints
2016: 6 complaints
2015: 9 complaints
2014: 7 complaints
2013: 1 complaints

Recent health Complaints Against GENWORTH LIFE AND ANNUITY INSURANCE COMPANY in Texas

health Complaint #TX-441938-4de8afc6 (2025-12-10) — Delayed payment
health Complaint #TX-441932-e403dc6d (2025-12-10) — Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnished
health Complaint #TX-440942-0d9fd627 (2025-12-01) — Delayed payment
health Complaint #TX-437377-15979283 (2025-10-17) — Policy cancellation
health Complaint #TX-418044-e403dc6d (2025-03-10) — Cust Srvc Policy Holder Srvcs | Corrective Action Taken; Information Furnished; Contract Language/Legal Issue
health Complaint #TX-415901-4599d2da (2025-02-10) — Premium or billing dispute
health Complaint #TX-414634-0d9fd627 (2025-01-28) — Delayed payment
health Complaint #TX-411713-4599d2da (2024-12-16) — Premium or billing dispute
health Complaint #TX-399547-15979283 (2024-07-29) — Policy cancellation
health Complaint #TX-396309-e403dc6d (2024-06-25) — Cust Srvc Policy Holder Srvcs | Company Position Upheld; Information Furnished; Contract Language/Legal Issue

Frequently Asked Questions

How many health complaints does GENWORTH LIFE AND ANNUITY INSURANCE COMPANY have in Texas?

GENWORTH LIFE AND ANNUITY INSURANCE COMPANY has 58 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with GENWORTH LIFE AND ANNUITY INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (22), Premium or billing dispute (15), Policy cancellation (8), Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnished (1), Cust Srvc Policy Holder Srvcs | Corrective Action Taken; Information Furnished; Contract Language/Legal Issue (1).

How does GENWORTH LIFE AND ANNUITY INSURANCE COMPANY's health record in Texas compare to other states?

GENWORTH LIFE AND ANNUITY INSURANCE COMPANY has 58 health complaints in Texas out of 58 total health complaints nationwide. That is 100.0% of their health volume.

Where can I file a health complaint against GENWORTH LIFE AND ANNUITY INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.