Hanover American Insurance Company — auto Complaints in Connecticut

Detailed analysis of 49 auto insurance complaints filed against Hanover American Insurance Company by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

auto Complaints in Connecticut: 49
Total auto Complaints (All States): 49
Connecticut Share: 100.0%
NAIC Complaint Ratio: 0
AI Risk Score: 21/100

Analysis: Hanover American Insurance Company auto in Connecticut

Hanover American Insurance Company has accumulated 49 auto insurance complaints from consumers in Connecticut. Across all states, Hanover American Insurance Company has 49 total auto complaints, making Connecticut responsible for 100.0% of the volume.

The most frequent complaint sub-type is Unfair settlement with 13 complaints. Other common issues include Delayed payment (12), Claim denial (6), Actual Cash Value Dispute | Claim Handling (3).

The most active year was 2026 with 4 complaints filed.

Consumers in Connecticut who have auto disputes with Hanover American Insurance Company can file a complaint with the Connecticut Department of Insurance.

auto Complaint Issues in Connecticut

Issue Type	Complaints	%
Unfair settlement	13	26.5%
Delayed payment	12	24.5%
Claim denial	6	12.2%
Actual Cash Value Dispute \| Claim Handling	3	6.1%
Actual Cash Value Dispute \| Claim Handling \| Claim Settled	2	4.1%
Contributory Comparative Negligence \| Claim Handling	2	4.1%
Adjuster Handling \| Claim Handling \| Company Position Substantiated	2	4.1%
Nonrenewal \| Underwriting \| Company Position Substantiated	1	2.0%
Adjuster Handling \| Claim Handling \| Claim Settled	1	2.0%
CLUE Reports \| Underwriting \| Company Position Substantiated	1	2.0%
Claim Procedure \| Claim Handling \| Claim Settled	1	2.0%
Premium or billing dispute	1	2.0%
Nonrenewal \| Underwriting	1	2.0%
Claim Procedure \| Claim Handling	1	2.0%
Policy cancellation	1	2.0%
Loss of Use \| Claim Handling	1	2.0%

Complaints by Year

2026: 4 complaints
2025: 8 complaints
2024: 10 complaints
2023: 15 complaints
2022: 11 complaints
2021: 1 complaints

Recent auto Complaints Against Hanover American Insurance Company in Connecticut

auto Complaint #CT-7084905-893e9991 (2026-04-22) — Unfair settlement
auto Complaint #CT-7084109-1a8ad0b2 (2026-03-25) — Delayed payment
auto Complaint #CT-7083739-410fb006 (2026-03-12) — Unfair settlement
auto Complaint #CT-7082505-2a4cc9d3 (2026-02-05) — Nonrenewal | Underwriting | Company Position Substantiated
auto Complaint #CT-7080940-143df453 (2025-12-16) — Unfair settlement
auto Complaint #CT-7077155-62c90f1f (2025-08-05) — Claim denial
auto Complaint #CT-7076478-1cd949ed (2025-07-11) — Delayed payment
auto Complaint #CT-7076286-e9b0564e (2025-07-02) — Delayed payment
auto Complaint #CT-7075564-d0ba56b9 (2025-05-30) — Unfair settlement
auto Complaint #CT-7074196-d5365db4 (2025-04-14) — Adjuster Handling | Claim Handling | Claim Settled

Frequently Asked Questions

How many auto complaints does Hanover American Insurance Company have in Connecticut?

Hanover American Insurance Company has 49 auto insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common auto complaint issues with Hanover American Insurance Company in Connecticut?

The most common issues are: Unfair settlement (13), Delayed payment (12), Claim denial (6), Actual Cash Value Dispute | Claim Handling (3), Actual Cash Value Dispute | Claim Handling | Claim Settled (2).

How does Hanover American Insurance Company's auto record in Connecticut compare to other states?

Hanover American Insurance Company has 49 auto complaints in Connecticut out of 49 total auto complaints nationwide. That is 100.0% of their auto volume.

Where can I file a auto complaint against Hanover American Insurance Company in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.