IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 47 homeowners insurance complaints filed against IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 47
Total homeowners Complaints (All States): 47
Texas Share: 100.0%
NAIC Complaint Ratio: 0
AI Risk Score: 30/100

Analysis: IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY homeowners in Texas

IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY has accumulated 47 homeowners insurance complaints from consumers in Texas. Across all states, IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY has 47 total homeowners complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 14 complaints. Other common issues include Claim denial (13), Premium or billing dispute (6), Unsatisfactory Settle/Offer | Question of Fact (2).

The most active year was 2025 with 1 complaint filed.

Consumers in Texas who have homeowners disputes with IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	14	29.8%
Claim denial	13	27.7%
Premium or billing dispute	6	12.8%
Unsatisfactory Settle/Offer \| Question of Fact	2	4.3%
Policy cancellation	2	4.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Qu	1	2.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact	1	2.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	2.1%
Unsatisfactory Settle/Offer \| Information Furnished	1	2.1%
Misrepresentation \| Insufficient Information; No Jurisdiction	1	2.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	2.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	1	2.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished; Contract Language/Legal Issue	1	2.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Question of Fact	1	2.1%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Company Position Upheld	1	2.1%

Complaints by Year

2025: 1 complaints
2019: 1 complaints
2018: 3 complaints
2017: 7 complaints
2016: 7 complaints
2015: 1 complaints
2014: 10 complaints
2013: 10 complaints
2012: 7 complaints

Recent homeowners Complaints Against IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY in Texas

homeowners Complaint #TX-441019-fa5947fb (2025-12-01) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Qu
homeowners Complaint #TX-266158-7a30776d (2019-07-15) — Claim denial
homeowners Complaint #TX-220500-e4795de7 (2018-07-23) — Unsatisfactory Settle/Offer | Question of Fact
homeowners Complaint #TX-214862-10701fd4 (2018-05-23) — Claim denial
homeowners Complaint #TX-201400-f5236168 (2018-01-23) — Delayed payment
homeowners Complaint #TX-198317-3ba916fe (2017-12-19) — Delayed payment
homeowners Complaint #TX-189964-fa5947fb (2017-10-11) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact
homeowners Complaint #TX-189474-77e6898b (2017-09-25) — Delayed payment
homeowners Complaint #TX-185395-98ce6508 (2017-08-21) — Delayed payment
homeowners Complaint #TX-176610-c6dae110 (2017-06-08) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY have in Texas?

IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY has 47 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (14), Claim denial (13), Premium or billing dispute (6), Unsatisfactory Settle/Offer | Question of Fact (2), Policy cancellation (2).

How does IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY's homeowners record in Texas compare to other states?

IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY has 47 homeowners complaints in Texas out of 47 total homeowners complaints nationwide. That is 100.0% of their homeowners volume.

Where can I file a homeowners complaint against IMPERIAL FIRE AND CASUALTY INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.