JACKSON NATIONAL LIFE INSURANCE COMPANY — health Insurance Complaints
Analysis of 492 health insurance complaints filed against JACKSON NATIONAL LIFE INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- health Complaints: 492
- Total Complaints (All Types): 510
- health Share: 96.5%
- NAIC Complaint Ratio: 23.39
- AI Risk Score: 82/100
health Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 263 | 53.5% |
| Premium or billing dispute | 91 | 18.5% |
| Claim denial | 17 | 3.5% |
| Policy cancellation | 15 | 3.0% |
| Cash Value | Information Furnished | 8 | 1.6% |
| Cash Value | Information Furnished; Contract Language/Legal Issue | 6 | 1.2% |
| Cash Value | Contract Language/Legal Issue | 6 | 1.2% |
| Misleading sales | 4 | 0.8% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 3 | 0.6% |
| Other | Information Furnished | 3 | 0.6% |
| Cash Value | Contract Language/Legal Issue; Information Furnished | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 2 | 0.4% |
| Misrepresentation | Contract Language/Legal Issue | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished | 2 | 0.4% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 2 | 0.4% |
| Agent Handling; Misrepresentation | Contract Language/Legal Issue | 2 | 0.4% |
| Cust Srvc Policy Holder Srvcs | Information Furnished | 1 | 0.2% |
| Cash Value | Information Furnished; Contract Language/Legal Issue; Cash Surrender Paid | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Cash Value; Cust Srvc Policy Holder Srvcs | Information Furnished | 1 | 0.2% |
| Cash Value; Summary of Benefits | Information Furnished; Referred To | 1 | 0.2% |
| Cash Value; Misrepresentation | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Policy Not In Force; Information Furnished | 1 | 0.2% |
| Cash Value; Unsatisfactory Settle/Offer | Policy Not In Force; Information Furnished | 1 | 0.2% |
| Cash Value; Misrepresentation | Information Furnished; Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value; Misrepresentation | Question of Fact; Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Cash Value; Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction; Referred | 1 | 0.2% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.2% |
| Unauthorized Acts | Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received | 1 | 0.2% |
| Assignment of Benefits; Coordination of Benefits; Cust Service Claim Handling | Contract Language/Legal Issue; Informati | 1 | 0.2% |
| Cash Value | Insufficient Information | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Cash Surrender Paid | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Referred To | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled | 1 | 0.2% |
| Coordination of Benefits; Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Info | 1 | 0.2% |
| Cash Value; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 1 | 0.2% |
| Endorsement / Rider; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.2% |
| Agent Handling; Misrepresentation | Question of Fact; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Misrepresentation; Unauthorized Acts | Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value; Misrepresentation | Contract Language/Legal Issue; Question of Fact | 1 | 0.2% |
| Cust Service Claim Handling; Misrepresentation | Contract Language/Legal Issue | 1 | 0.2% |
| Misrepresentation | Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Agent Handling; Cash Value | Contract Language/Legal Issue; Question of Fact | 1 | 0.2% |
| Misrepresentation | Policy Not In Force | 1 | 0.2% |
| Cash Value; Unsatisfactory Settle/Offer | Referred To; No Jurisdiction; Contract Language/Legal Issue | 1 | 0.2% |
| Misrepresentation | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Misrepresentation | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.2% |
| Other | No Jurisdiction | 1 | 0.2% |
| Agent/Agency Contrct Termin; Cash Value | Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value; Other | Contract Language/Legal Issue | 1 | 0.2% |
| Agent Handling | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Misrepresentation | Information Furnished | 1 | 0.2% |
| Assignment of Benefits; Other; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Inf | 1 | 0.2% |
| Misrepresentation | Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Agent Handling; Churning | Referred for Disciplinary Actn | 1 | 0.2% |
| Other | Information Furnished; Complainant Retained Attorney | 1 | 0.2% |
| Agent Handling; Misrepresentation | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.2% |
| Other | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Cash Value; Other | Claim Settled; Additional Monies Received | 1 | 0.2% |
| Cash Value | Information Furnished; Additional Payment Expected | 1 | 0.2% |
| Agent Handling | No Enforcement Case Opened; Information Furnished | 1 | 0.2% |
| Grp Conversion/Continuation; Other | Contract Language/Legal Issue; Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Other | No Jurisdiction; Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Agent Handling | Contract Language/Legal Issue; Corrective Action Taken | 1 | 0.2% |
| Other | Additional Payment Expected; Contract Language/Legal Issue | 1 | 0.2% |
| Other | Contract Language/Legal Issue; Policy Not In Force | 1 | 0.2% |
| Cash Value; Misrepresentation | Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld | 1 | 0.2% |
| Cust Service Claim Handling | Information Furnished | 1 | 0.2% |
| Access to Care | Contract Language/Legal Issue; Additional Monies Received | 1 | 0.2% |
| Cash Value | Claim Settled; Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value | Information Furnished; Policy Not In Force | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Agent Handling | Information Furnished | 1 | 0.2% |
| Coverage dispute | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished | 1 | 0.2% |
| Agent Handling | Contract Language/Legal Issue | 1 | 0.2% |
health Complaints by State
| State | Complaints |
|---|---|
| Texas | 492 |
Recent health Complaints Against JACKSON NATIONAL LIFE INSURANCE COMPANY
- health Complaint #TX-450548-dad166f2 — Texas (2026-03-18)
- health Complaint #TX-447252-84aad696 — Texas (2026-02-10)
- health Complaint #TX-436067-1d4ceb4f — Texas (2025-10-02)
- health Complaint #TX-435901-18fb638c — Texas (2025-09-30)
- health Complaint #TX-434054-df43395e — Texas (2025-09-09)
- health Complaint #TX-433179-bec85a8a — Texas (2025-08-28)
- health Complaint #TX-431034-84aad696 — Texas (2025-08-06)
- health Complaint #TX-430500-1f56c43f — Texas (2025-07-30)
- health Complaint #TX-426032-df43395e — Texas (2025-06-11)
- health Complaint #TX-424640-84aad696 — Texas (2025-05-23)
Frequently Asked Questions
How many health complaints does JACKSON NATIONAL LIFE INSURANCE COMPANY have?
JACKSON NATIONAL LIFE INSURANCE COMPANY has 492 health insurance complaints on file, according to NAIC and state DOI data.
What are the most common health complaint issues with JACKSON NATIONAL LIFE INSURANCE COMPANY?
The most common health complaint issues for JACKSON NATIONAL LIFE INSURANCE COMPANY are: Delayed payment (263), Premium or billing dispute (91), Claim denial (17), Policy cancellation (15), Cash Value | Information Furnished (8).
Which states have the most health complaints against JACKSON NATIONAL LIFE INSURANCE COMPANY?
The states with the most health complaints against JACKSON NATIONAL LIFE INSURANCE COMPANY are: Texas (492).
health Complaints by State
JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints by State
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in California
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in Texas
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in New York
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in Florida
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in Illinois
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in Pennsylvania
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in Ohio
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in Georgia
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in North Carolina
- JACKSON NATIONAL LIFE INSURANCE COMPANY Complaints in New Jersey