InsuranceComplaintCheck

LOYA INSURANCE COMPANY — homeowners Insurance Complaints

Analysis of 3,528 homeowners insurance complaints filed against LOYA INSURANCE COMPANY, based on public NAIC and state DOI data.

Key Statistics

  • homeowners Complaints: 3,528
  • Total Complaints (All Types): 3,537
  • homeowners Share: 99.7%
  • NAIC Complaint Ratio: 6.94
  • AI Risk Score: 92/100

homeowners Complaint Issues

Issue TypeComplaints% of Total
Delayed payment2,18962.0%
Claim denial55415.7%
Premium or billing dispute1042.9%
Policy cancellation230.7%
Unsatisfactory Settle/Offer | Question of Fact220.6%
Unsatisfactory Settle/Offer | Question of Fact; Information Furnished130.4%
Liability Dispute | Question of Fact120.3%
Unsatisfactory Settle/Offer | Information Furnished; Question of Fact90.3%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue90.3%
Unsatisfactory Settle/Offer | Information Furnished80.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact70.2%
Unsatisfactory Settle/Offer | Additional Payment Expected70.2%
Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact70.2%
Unsatisfactory Settle/Offer | Information Furnished; Claim Settled60.2%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact60.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled60.2%
Unsatisfactory Settle/Offer | Claim Settled60.2%
Other | Information Furnished60.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished50.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled50.1%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact50.1%
Cust Service Claim Handling | Question of Fact50.1%
Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received40.1%
Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue40.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact40.1%
Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished40.1%
Unsatisfactory Settle/Offer | Question of Fact; Claim Settled40.1%
Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received40.1%
Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished40.1%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received40.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact40.1%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact40.1%
Unsatisfactory Settle/Offer | No Jurisdiction40.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Payment E30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished30.1%
Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Information Furnished30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Claim Settled30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of F30.1%
Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Question of Fact30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Information Fu30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact30.1%
Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Question of Fact30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished30.1%
Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished30.1%
Cust Service Claim Handling | Information Furnished; Question of Fact30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Contract Language/Le30.1%
Cust Service Claim Handling; Liability Dispute | Question of Fact; Claim Settled30.1%
Liability Dispute | Question of Fact; Information Furnished30.1%
Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact30.1%
Unsatisfactory Settle/Offer | Claim Settled; Information Furnished30.1%
Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received30.1%
Cust Service Claim Handling | Information Furnished30.1%
Unsatisfactory Settle/Offer | Additional Monies Received30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received30.1%
Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld30.1%
Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | No Jurisdiction30.1%
Not Within TDI Jurisdiction | No Jurisdiction30.1%
Unauthorized Acts | Information Furnished30.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Questio20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Additional Payment20.1%
Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Information Furnished; Claim Settled20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Additional Monies Re20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Company Position Upheld; Question20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Question of F20.1%
Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company Position Upheld20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Information Furnished; Additional Pa20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Additional Payment Expected; Informa20.1%
Cust Service Claim Handling | Information Furnished; Claim Settled20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Contract Language/Le20.1%
Cust Service Claim Handling | Company Position Upheld; Information Furnished; Question of Fact20.1%
Cust Service Claim Handling | Additional Payment Expected; Information Furnished; Question of Fact20.1%
Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Claim Settled20.1%
Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Additional Payment Expected20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Question 20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Claim Settle20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Additional Monies Received20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnis20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Infor20.1%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Question of Fact20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Questio20.1%
Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Claim Settled20.1%
Cust Service Claim Handling; Liability Dispute | Information Furnished; Company Position Upheld20.1%
Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled; Question of Fact20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected20.1%
Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Monies Received20.1%
Other | Information Furnished; Contract Language/Legal Issue20.1%
Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Question of Fact20.1%
Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue20.1%
Liability Dispute | Additional Payment Expected; Question of Fact20.1%
Cust Service Claim Handling; Liability Dispute | Question of Fact20.1%
Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Additional Monies Received20.1%
Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected20.1%
Liability Dispute | Question of Fact; Additional Monies Received20.1%
Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Contract Language/Legal Issue20.1%
Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/Legal Issue20.1%
Cust Service Claim Handling | Insufficient Information20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue20.1%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of20.1%
Cust Service Claim Handling | Claim Settled; Information Furnished20.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue20.1%
Other | Contract Language/Legal Issue20.1%
Unsatisfactory Settle/Offer | Question of Fact; Complainant Retained Attorney20.1%
Cust Service Claim Handling | Corrective Action Taken20.1%
Other | Information Furnished; Question of Fact20.1%
Unsatisfactory Settle/Offer | Complainant Retained Attorney; Additional Payment Expected20.1%
Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished20.1%
Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Question of Fact20.1%
Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Claim Settled20.1%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished20.1%
Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received; Question of Fact10.0%
Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Information Furnished10.0%
Cust Service Claim Handling | Corrective Action Taken; Claim Settled10.0%
Cust Service Claim Handling | Claim Settled; Company Position Upheld; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Additional Payment Expected; Ques10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; A10.0%
Unsatisfactory Settle/Offer | Question of Fact; Corrective Action Taken; Claim Settled10.0%
Cust Srvc Policy Holder Srvcs | Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furni10.0%
Cust Service Claim Handling | Claim Settled; Question of Fact; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received10.0%
Cust Service Claim Handling | Claim Settled; Corrective Action Taken10.0%
Cust Service Claim Handling; Liability Dispute | Question of Fact; Corrective Action Taken; Additional Monies Received10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Addit10.0%
Cust Service Claim Handling | Question of Fact; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Qu10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Company Po10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Iss10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled; Information Furnis10.0%
Cust Srvc Policy Holder Srvcs; Use Of Clue Reports | Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Company Positi10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Company Position Upheld; Informa10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Claim S10.0%
Cust Srvc Policy Holder Srvcs | Information Furnished; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest10.0%
Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Additional Payment Expected10.0%
Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Question of Fact10.0%
Liability Dispute | Question of Fact; Corrective Action Taken; Claim Settled10.0%
Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Corrective Action Taken10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Company Position Upheld10.0%
Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Question o10.0%
Cust Service Claim Handling | Information Furnished; Corrective Action Taken10.0%
Cust Service Claim Handling; Liability Dispute | Additional Payment Expected; Question of Fact; Additional Monies Receiv10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Correctiv10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Lang10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Contract 10.0%
Cust Service Claim Handling | Claim Settled; Information Furnished; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld10.0%
Cust Service Claim Handling; Liability Dispute | Information Furnished; Question of Fact; Additional Payment Expected10.0%
Cust Service Claim Handling | Additional Payment Expected; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; In10.0%
Cust Service Claim Handling | Information Furnished; Corrective Action Taken; Claim Settled10.0%
Cust Service Claim Handling | Information Furnished; Company Position Upheld; Claim Settled10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Corrective Action Taken10.0%
Cust Service Claim Handling | Corrective Action Taken; Information Furnished10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Additional Monies Received10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Company Position Upheld10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Question 10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished10.0%
Cust Service Claim Handling | Question of Fact; Referred for Disciplinary Actn; Corrective Action Taken10.0%
Cust Service Claim Handling | Question of Fact; Information Furnished; Contract Language/Legal Issue10.0%
Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Information Furnished10.0%
Unsatisfactory Settle/Offer | Complaint Withdrawn10.0%
Unsatisfactory Settle/Offer; Usual And Customary | Question of Fact; Information Furnished10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled; Contract Language/Leg10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Company P10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Uph10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Information Furnished10.0%
Cust Service Claim Handling; Liability Dispute | Claim Settled; Information Furnished10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Company Position Upheld10.0%
Cust Srvc Policy Holder Srvcs; Refusal to Insure; Unfair Discrimination | Information Furnished; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Corrective Action Taken10.0%
Cust Service Claim Handling | Contract Language/Legal Issue; Additional Payment Expected; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Company Position Upheld10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled; Information Furnished10.0%
Cust Service Claim Handling | Contract Language/Legal Issue; Company Position Upheld; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Additional Payment Expected; Info10.0%
Cust Service Claim Handling; Misrepresentation | Information Furnished; Question of Fact10.0%
Identification Card Issue | Information Furnished; Question of Fact10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Question of Fact10.0%
Liability Dispute | Information Furnished; Claim Settled10.0%
Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Company Position Upheld10.0%
Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Liability Dispute | Additional Monies Received; Information Furnished10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished10.0%
Other; Unsatisfactory Settle/Offer | Additional Payment Expected; Corrective Action Taken; Information Furnished10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Company Position Up10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished10.0%
Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Additional Payment Expected10.0%
Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Co10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnished10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Additional Payment Expected10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Additional Monies Recei10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Corrective10.0%
Liability Dispute | Company Position Upheld; Additional Payment Expected; Question of Fact10.0%
Unsatisfactory Settle/Offer | Company Position Upheld10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Corrective Action Taken10.0%
Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Liability Dispute | Question of Fact; Information Furnished; Company Position Upheld10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Claim Settled10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Question of Fact10.0%
Cust Service Claim Handling | Additional Payment Expected; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Contract Langu10.0%
Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Company Position Upheld10.0%
Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Information Fu10.0%
Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Company Position Upheld10.0%
Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional Payment Expected10.0%
Cust Service Claim Handling; Liability Dispute; Other | Corrective Action Taken; Additional Payment Expected; Informatio10.0%
Cust Service Claim Handling | Contract Language/Legal Issue; Claim Settled; Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute | Claim Settled; Question of Fact10.0%
Cust Service Claim Handling | Question of Fact; Company Position Upheld; Information Furnished10.0%
Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Claim Settled10.0%
Cust Service Claim Handling | Question of Fact; Contract Language/Legal Issue; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Claim Sett10.0%
Cust Service Claim Handling; Liability Dispute | Question of Fact; Additional Payment Expected10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue; Corrective Action Taken10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Claim Settled10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Question of Fact10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Claim Settled; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Company Po10.0%
Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Liability Dispute | Question of Fact; Additional Payment Expected; Information Furnished10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; C10.0%
Cust Service Claim Handling; Liability Dispute | Additional Payment Expected; Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute | Company Position Upheld; Policy Not In Force; Information Furnished10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expec10.0%
Use Of Clue Reports | Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute | Question of Fact; Information Furnished10.0%
Cust Service Claim Handling | Additional Payment Expected; Question of Fact; Contract Language/Legal Issue10.0%
Liability Dispute | Question of Fact; Additional Payment Expected10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Information Fur10.0%
Liability Dispute | Information Furnished; Question of Fact; Claim Settled10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Additional Mo10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Additional Payment Expected; Information F10.0%
Cust Service Claim Handling | Information Furnished; Additional Monies Received10.0%
Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Payment Expected; Referred for Disciplinary Actn10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Additional Mon10.0%
Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Additional Monies Received10.0%
Liability Dispute | Additional Monies Received10.0%
Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Company Position Upheld; Policy Not In Force10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Uph10.0%
Other | Claim Settled; Corrective Action Taken; Information Furnished10.0%
Misrepresentation | Contract Language/Legal Issue; Information Furnished; Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Company Position Up10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Question of Fact10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Information Furnished10.0%
Liability Dispute | Contract Language/Legal Issue; Company Position Upheld; Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute | Information Furnished; Company Position Upheld; Question of Fact10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Information Furnished10.0%
Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional Monies Received10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Claim Settled10.0%
Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnished10.0%
Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Additional Monies Received10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Addit10.0%
Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Question of Fact10.0%
Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Question of Fact10.0%
Misrepresentation | Company Position Upheld; Contract Language/Legal Issue; Information Furnished10.0%
Misrepresentation | Information Furnished; Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Position Upheld10.0%
Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Question of Fact10.0%
Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Claim Settled10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Position Upheld10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Additio10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Appraisal Process Invoked10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Claim Settled10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Addition10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld10.0%
Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld10.0%
Other | Company Position Upheld10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Additional Payment Expect10.0%
Unsatisfactory Settle/Offer | Question of Fact; Referred for Disciplinary Actn10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Claim Settled10.0%
Cust Service Claim Handling | Additional Monies Received; Contract Language/Legal Issue; Claim Settled10.0%
Cust Service Claim Handling | Additional Monies Received10.0%
Other | Contract Language/Legal Issue; Question of Fact; Company Position Upheld10.0%
Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue; Question of Fact10.0%
Post-Claim Underwriting | Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Liability Dispute | Contract Language/Legal Issue; Question of Fact10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fa10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional P10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld10.0%
Use Of Clue Reports | Information Furnished; Corrective Action Taken; Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Question of Fac10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld10.0%
Cust Service Claim Handling; Recoupment Of Claims Payment | Information Furnished; Question of Fact10.0%
Identification Card Issue; Misrepresentation | Information Furnished; Contract Language/Legal Issue10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Upheld10.0%
Liability Dispute; Post-Claim Underwriting | Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected10.0%
Cust Service Claim Handling | Information Furnished; Additional Payment Expected10.0%
Agent Handling | Contract Language/Legal Issue10.0%
Not Within TDI Jurisdiction | Record Only; No Jurisdiction10.0%
Unauthorized Acts | Information Furnished; Question of Fact10.0%
Agent Handling | Question of Fact10.0%
Assignment of Benefits | Claim Settled; Information Furnished10.0%
Endorsement / Rider | Information Furnished10.0%
Claimant Fraud | Corrective Action Taken; Contract Language/Legal Issue10.0%
Claimant Fraud | Question of Fact10.0%
Unauthorized Acts | Question of Fact10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Question of Fact10.0%
Liability Dispute | Question of Fact; Claim Settled10.0%
Post-Claim Underwriting | Corrective Action Taken10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue10.0%
Closed-Lack Of Info Cmplainant; Other | Insufficient Information; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected10.0%
Claimant Fraud | Contract Language/Legal Issue10.0%
Endorsement / Rider; Use Of Clue Reports | Contract Language/Legal Issue10.0%
Cust Service Claim Handling | Additional Monies Received; Question of Fact10.0%
Assignment of Benefits | Company Position Upheld10.0%
Liability Dispute | Additional Monies Received; Entered Into Arbitration10.0%
Use Of Clue Reports | Corrective Action Taken10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld10.0%
Cust Service Claim Handling; Unfair Discrim-Clms Handling | Question of Fact10.0%
Liability Dispute | Information Furnished10.0%
Assignment of Benefits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Claim Settled; Corrective Action Taken10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Receiv10.0%
Assignment of Benefits | Information Furnished; Insufficient Information; Additional Monies Received10.0%
Unsatisfactory Settle/Offer | Record Only10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Additional Monies Received; Information Furnished10.0%
Use Of Clue Reports | Company Position Upheld; Information Furnished10.0%
Closed-Lack Of Info Cmplainant | Insufficient Information10.0%
Cust Service Claim Handling | No Jurisdiction10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Complainant Retained Attorney; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Information Fur10.0%
Other | Question of Fact; Additional Monies Received; Claim Settled10.0%
Cust Service Claim Handling; Other | Information Furnished10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Additional Monies Received10.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal 10.0%
Unsatisfactory Settle/Offer | Claim Settled; Question of Fact10.0%
Post-Claim Underwriting; Unsatisfactory Settle/Offer | Corrective Action Taken; Question of Fact10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled10.0%
Unsatisfactory Settle/Offer | Additional Payment Expected; Additional Monies Received10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Additional10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Contract Language/Legal Issue10.0%
Other | Insufficient Information10.0%
Misrepresentation; Not Within TDI Jurisdiction; Other | Question of Fact; No Jurisdiction10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Information Furnished10.0%
Use Of Clue Reports; Use of Credit Reports | Information Furnished10.0%
Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Information Furnished10.0%
Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled; Information Furnished10.0%
Liability Dispute | Additional Monies Received; Question of Fact; Information Furnished10.0%
Other; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue10.0%
Unauthorized Acts | Information Furnished; Question of Fact; Contract Language/Legal Issue10.0%
Agent Handling | Information Furnished10.0%
Other | Information Furnished; No Jurisdiction10.0%
Use Of Clue Reports | Information Furnished; Referred for Disciplinary Actn10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Appraisal Process Invoked10.0%
Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Information Furnished10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Insufficient Information10.0%
Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Additional Monies Received10.0%
Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received10.0%
Liability Dispute | Information Furnished; Additional Monies Received10.0%
Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Claim Settled10.0%
Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Information Furnished10.0%
Assignment of Benefits | Information Furnished10.0%
Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Information Furnished10.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished10.0%
Cust Service Claim Handling; Liability Dispute | Information Furnished; Additional Payment Expected10.0%

homeowners Complaints by State

StateComplaints
Texas3,528

Recent homeowners Complaints Against LOYA INSURANCE COMPANY

Frequently Asked Questions

How many homeowners complaints does LOYA INSURANCE COMPANY have?

LOYA INSURANCE COMPANY has 3528 homeowners insurance complaints on file, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with LOYA INSURANCE COMPANY?

The most common homeowners complaint issues for LOYA INSURANCE COMPANY are: Delayed payment (2189), Claim denial (554), Premium or billing dispute (104), Policy cancellation (23), Unsatisfactory Settle/Offer | Question of Fact (22).

Which states have the most homeowners complaints against LOYA INSURANCE COMPANY?

The states with the most homeowners complaints against LOYA INSURANCE COMPANY are: Texas (3528).

homeowners Complaints by State

LOYA INSURANCE COMPANY Complaints by State

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