MassMutual Ascend Life Insurance Company — life Complaints in Connecticut

Detailed analysis of 11 life insurance complaints filed against MassMutual Ascend Life Insurance Company by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

life Complaints in Connecticut: 11
Total life Complaints (All States): 11
Connecticut Share: 100.0%
NAIC Complaint Ratio: 0
AI Risk Score: 21/100

Analysis: MassMutual Ascend Life Insurance Company life in Connecticut

MassMutual Ascend Life Insurance Company has accumulated 11 life insurance complaints from consumers in Connecticut. Across all states, MassMutual Ascend Life Insurance Company has 11 total life complaints, making Connecticut responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 5 complaints. Other common issues include Misleading sales (4), Premium or billing dispute (1), Claim Procedure | Claim Handling | Claim Settled (1).

The most active year was 2025 with 1 complaint filed.

Consumers in Connecticut who have life disputes with MassMutual Ascend Life Insurance Company can file a complaint with the Connecticut Department of Insurance.

life Complaint Issues in Connecticut

Issue Type	Complaints	%
Delayed payment	5	45.5%
Misleading sales	4	36.4%
Premium or billing dispute	1	9.1%
Claim Procedure \| Claim Handling \| Claim Settled	1	9.1%

Complaints by Year

2025: 1 complaints
2024: 2 complaints
2023: 6 complaints
2022: 1 complaints
2021: 1 complaints

Recent life Complaints Against MassMutual Ascend Life Insurance Company in Connecticut

life Complaint #CT-7071190-ac32740b (2025-01-01) — Misleading sales
life Complaint #CT-7069085-5fa55fb7 (2024-10-18) — Premium or billing dispute
life Complaint #CT-7067151-b420a400 (2024-08-14) — Delayed payment
life Complaint #CT-7059579-d6bd28d9 (2023-12-03) — Delayed payment
life Complaint #CT-7059116-bd69dc3d (2023-11-15) — Delayed payment
life Complaint #CT-7057785-df9fb3c4 (2023-09-26) — Claim Procedure | Claim Handling | Claim Settled
life Complaint #CT-7057163-cb732f7c (2023-08-31) — Delayed payment
life Complaint #CT-7051951-642f91a9 (2023-02-22) — Misleading sales
life Complaint #CT-7051529-a8e6d5f2 (2023-02-08) — Delayed payment
life Complaint #CT-7047146-0177b8f3 (2022-08-10) — Misleading sales

Frequently Asked Questions

How many life complaints does MassMutual Ascend Life Insurance Company have in Connecticut?

MassMutual Ascend Life Insurance Company has 11 life insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common life complaint issues with MassMutual Ascend Life Insurance Company in Connecticut?

The most common issues are: Delayed payment (5), Misleading sales (4), Premium or billing dispute (1), Claim Procedure | Claim Handling | Claim Settled (1).

How does MassMutual Ascend Life Insurance Company's life record in Connecticut compare to other states?

MassMutual Ascend Life Insurance Company has 11 life complaints in Connecticut out of 11 total life complaints nationwide. That is 100.0% of their life volume.

Where can I file a life complaint against MassMutual Ascend Life Insurance Company in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.