METROPOLITAN LIFE INSURANCE COMPANY — health Insurance Complaints
Analysis of 1,722 health insurance complaints filed against METROPOLITAN LIFE INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- health Complaints: 1,722
- Total Complaints (All Types): 1,858
- health Share: 92.7%
- NAIC Complaint Ratio: 0.5
- AI Risk Score: 53/100
health Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 702 | 40.8% |
| Claim denial | 547 | 31.8% |
| Premium or billing dispute | 104 | 6.0% |
| Unsatisfactory Settle/Offer | No Jurisdiction | 29 | 1.7% |
| Policy cancellation | 18 | 1.0% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 12 | 0.7% |
| Cash Value | Information Furnished | 8 | 0.5% |
| Unfair settlement | 7 | 0.4% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction | 7 | 0.4% |
| Recoupment Of Claims Payment | No Jurisdiction | 7 | 0.4% |
| Cash Value | Contract Language/Legal Issue | 7 | 0.4% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 6 | 0.3% |
| Provider or network dispute | 4 | 0.2% |
| Coverage dispute | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 4 | 0.2% |
| Not Within TDI Jurisdiction | No Jurisdiction | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received | 4 | 0.2% |
| Cash Value | Information Furnished; Contract Language/Legal Issue | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 3 | 0.2% |
| Coordination of Benefits | No Jurisdiction | 3 | 0.2% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 3 | 0.2% |
| Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer; Usual And Customary | No Jurisdiction | 3 | 0.2% |
| Other | Contract Language/Legal Issue | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received | 3 | 0.2% |
| Coordination of Benefits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Lang | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 2 | 0.1% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 2 | 0.1% |
| Recoupment Of Claims Payment | Company Position Upheld; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Referred To; No Jurisdiction | 2 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction; Referred To; Information Furnished | 2 | 0.1% |
| Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer | No Jurisdiction | 2 | 0.1% |
| Unsatisfactory Settle/Offer; Usual And Customary | Contract Language/Legal Issue | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Insufficient Information | 2 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue | 2 | 0.1% |
| Recoupment Of Claims Payment | Contract Language/Legal Issue | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; No Jurisdiction | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; No Jurisdiction; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction | 2 | 0.1% |
| Den/N-Pymt MD Nec Trmt N-Emrg | No Jurisdiction | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; No Jurisdiction | 2 | 0.1% |
| Cash Value | Contract Language/Legal Issue; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cash Value; Cust Srvc Policy Holder Srvcs | Company Position Upheld; Policy Not In Force; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Material Change To Contract | Referred To; Company Position Upheld; Contract Language/Leg | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Recoupment Of Claims Payment | Company Position Upheld; Policy Not In Force; Information Furnished | 1 | 0.1% |
| Recoupment Of Claims Payment | Information Furnished; Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Misrepresentation | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Maternity and Newborn Care; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Informati | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received; Information Furnished | 1 | 0.1% |
| Claim Handling Other | Claim Handling | 1 | 0.1% |
| Cash Value | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Claim Settled; Information Furnished; Failure to Timely Respond | 1 | 0.1% |
| Coordination of Benefits; Maximum Out of Pocket | Contract Language/Legal Issue; Corrective Action Taken; Company Positi | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Corrective Action Taken | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Other; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Claim Procedure | Claim Handling | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Misrepresentation | Company Position Upheld; Information Furnished; Contract Language/Leg | 1 | 0.1% |
| Cash Value; Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Information Furnished; Company Position Uphel | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Unprofessional Conduct | PolicyHolder Service | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Fraud | Information Furnished; Referred To | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Additional Mo | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 1 | 0.1% |
| Policy Service Other | PolicyHolder Service | Company Position Substantiated | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company | 1 | 0.1% |
| Recoupment Of Claims Payment | Corrective Action Taken; Claim Settled; Stat Pen Pd-Up To 45 Dys Late | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Correctiv | 1 | 0.1% |
| Endorsement / Rider; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Usual, Customary, Reasonable (UCR) Charges | Claim Handling | Claim Settled | 1 | 0.1% |
| Assignment of Benefits; Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Claim Handling Other | Claim Handling | Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Information Furnished; Contract Lang | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Co-pay, Deductible, and Co-Insurance Issues | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company | 1 | 0.1% |
| Claim Procedure | Claim Handling | Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling | Corrective Action Taken; Claim Settled | 1 | 0.1% |
| Conversion | Contract Language/Legal Issue | 1 | 0.1% |
| Cash Value; Misrepresentation | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cash Value | Cash Surrender Paid | 1 | 0.1% |
| Material Change To Contract; Unauthorized Acts | Corrective Action Taken | 1 | 0.1% |
| Assignment of Benefits; Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Inform | 1 | 0.1% |
| Cust Service Claim Handling | Referred To; No Jurisdiction; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Referred To; No Jurisdiction | 1 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Referred To; No Jurisdiction | 1 | 0.1% |
| Recoupment Of Claims Payment | No Jurisdiction; Referred To | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Corrective Action Taken; Addit | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Other | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling | No Jurisdiction; Referred To | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Not Within TDI Jurisdiction | No Jurisdiction | 1 | 0.1% |
| Cash Value; Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Referred To | 1 | 0.1% |
| Pre-Existing Condition; Unsatisfactory Settle/Offer | Complaint Withdrawn | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Recoupment Of Claims Payment | Contract Language/Legal Issue; Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Cash Value | Insufficient Information; Policy Not In Force | 1 | 0.1% |
| Cash Value; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; No Jurisdiction | 1 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Record Only | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Cash Value | Consumer Withdraw | 1 | 0.1% |
| Agent Handling | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; No Jurisdiction | 1 | 0.1% |
| Continuation of Benefits | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction | 1 | 0.1% |
| Assignment of Benefits | No Jurisdiction | 1 | 0.1% |
| Coordination of Benefits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Policy Not In Force; Information | 1 | 0.1% |
| Not Within TDI Jurisdiction; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Cash Value | Insufficient Information | 1 | 0.1% |
| Unfair Discrim-Clms Handling | Insufficient Information | 1 | 0.1% |
| Insurer Fraud | Insufficient Information | 1 | 0.1% |
| Cash Value; Cust Service Claim Handling; Notice Requirements | Referred To; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Coordination of Benefits; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Cash Value | No Jurisdiction | 1 | 0.1% |
| Prompt Pay | Stat Pen Pd-Over 90 Dys Late; Contract Language/Legal Issue | 1 | 0.1% |
| Other | Information Furnished | 1 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction; Information Furnished | 1 | 0.1% |
| Misrepresentation; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Recoupment Of Claims Payment | Corrective Action Taken | 1 | 0.1% |
| Recoupment Of Claims Payment | Information Furnished; Policy Not In Force | 1 | 0.1% |
| Unsatisfactory Settle/Offer; Usual And Customary | Claim Settled; No Jurisdiction; Additional Monies Received | 1 | 0.1% |
| Cash Value; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Stat Pen Pd-Up To 45 Dys Late; No Jurisdiction | 1 | 0.1% |
| Coordination of Benefits; Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | No Jurisdiction; Additional Monies Received; Contract Languag | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Consumer Withdraw | 1 | 0.1% |
| Grp Conversion/Continuation; Other | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Prompt Pay; SB418 Rule Violation; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Prompt Pay; Unsatisfactory Settle/Offer | No Jurisdiction; Insufficient Information; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received; No Jurisdiction | 1 | 0.1% |
| Disclosure Of Benefits; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.1% |
| Other | No Jurisdiction; Contract Language/Legal Issue | 1 | 0.1% |
| Agent Handling | Contract Language/Legal Issue | 1 | 0.1% |
| Overcharges; Recoupment Of Claims Payment | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Overcharges | No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Referred To | 1 | 0.1% |
| Agent Handling | Information Furnished; Question of Fact | 1 | 0.1% |
| Fraud | Information Furnished; No Jurisdiction | 1 | 0.1% |
| Cash Value; Notice Requirements | Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Liability Dispute; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Other; Unsatisfactory Settle/Offer | No Jurisdiction; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Overcharges | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Referred To | 1 | 0.1% |
| Coordination of Benefits; Unsatisfactory Settle/Offer | Information Furnished; Complainant Retained Attorney; Claim Sett | 1 | 0.1% |
| Other | Other; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled | 1 | 0.1% |
| Coordination of Benefits; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Enforcement Case Opened | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue | 1 | 0.1% |
| Recoupment Of Claims Payment | Contract Language/Legal Issue; No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 1 | 0.1% |
| Disclosure Of Benefits; Material Change To Contract; Unsatisfactory Settle/Offer | No Jurisdiction; Company Position Uph | 1 | 0.1% |
| Other; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Information Furnished; Complainant Retained Attorney | 1 | 0.1% |
| Disclosure Of Benefits; Material Change To Contract; Unsatisfactory Settle/Offer | Information Furnished; Additional Pay | 1 | 0.1% |
| Assignment of Benefits; Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction | 1 | 0.1% |
| Coordination of Benefits; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Overpaid Claim Recouped; Correctiv | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer; Usual And Customary | Additional Monies Received; No Jurisdict | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 1 | 0.1% |
| Notice Requirements; Other | Contract Language/Legal Issue | 1 | 0.1% |
| Misrepresentation | No Jurisdiction; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Misrepresentation | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cash Value | No Jurisdiction; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Referred To; No Jurisdiction | 1 | 0.1% |
| Cash Value; Misrepresentation | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | No Jurisdiction; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction; Referred To | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Referred To; No Jurisdiction; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Lifetime/Annual Limits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.1% |
| Recoupment Of Claims Payment | Referred To; Contract Language/Legal Issue; No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Fraud; Overcharges | No Jurisdiction | 1 | 0.1% |
| Other | No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Referred To; Contract Language/Legal Issue | 1 | 0.1% |
| SB418 Rule Violation; Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; No Jurisdiction; Additional Monies Received | 1 | 0.1% |
| Coordination of Benefits; SB418 Rule Violation; Timely Filing Deficiency | No Jurisdiction | 1 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Referred To | 1 | 0.1% |
| Other | Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.1% |
| Cash Value; Other | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Other | Insufficient Information; Failure to Timely Respond | 1 | 0.1% |
| Other | Insufficient Information | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 1 | 0.1% |
| Capitation Issue | Information Furnished; Additional Monies Received | 1 | 0.1% |
| Assignment of Benefits; Coordination of Benefits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Informati | 1 | 0.1% |
| Misrepresentation | Information Furnished; Question of Fact | 1 | 0.1% |
| Cash Value; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished | 1 | 0.1% |
| Cash Value | Record Only | 1 | 0.1% |
| Misrepresentation | Information Furnished | 1 | 0.1% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Record Only | 1 | 0.1% |
| Other | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling | Other | 1 | 0.1% |
health Complaints by State
| State | Complaints |
|---|---|
| Texas | 1,682 |
| Connecticut | 40 |
Recent health Complaints Against METROPOLITAN LIFE INSURANCE COMPANY
- health Complaint #TX-455304-50139c8b — Texas (2026-04-30)
- health Complaint #TX-455068-20f88959 — Texas (2026-04-29)
- health Complaint #CT-7084999-f26bb2d5 — Connecticut (2026-04-25)
- health Complaint #TX-454626-6a9a0aa2 — Texas (2026-04-24)
- health Complaint #TX-454506-6a9a0aa2 — Texas (2026-04-23)
- health Complaint #TX-454407-20f88959 — Texas (2026-04-23)
- health Complaint #TX-454114-50139c8b — Texas (2026-04-20)
- health Complaint #TX-453496-50139c8b — Texas (2026-04-14)
- health Complaint #TX-453420-50139c8b — Texas (2026-04-14)
- health Complaint #TX-453297-c4bc5056 — Texas (2026-04-13)
Frequently Asked Questions
How many health complaints does METROPOLITAN LIFE INSURANCE COMPANY have?
METROPOLITAN LIFE INSURANCE COMPANY has 1722 health insurance complaints on file, according to NAIC and state DOI data.
What are the most common health complaint issues with METROPOLITAN LIFE INSURANCE COMPANY?
The most common health complaint issues for METROPOLITAN LIFE INSURANCE COMPANY are: Delayed payment (702), Claim denial (547), Premium or billing dispute (104), Unsatisfactory Settle/Offer | No Jurisdiction (29), Policy cancellation (18).
Which states have the most health complaints against METROPOLITAN LIFE INSURANCE COMPANY?
The states with the most health complaints against METROPOLITAN LIFE INSURANCE COMPANY are: Texas (1682), Connecticut (40).
health Complaints by State
METROPOLITAN LIFE INSURANCE COMPANY Complaints by State
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in California
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in Texas
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in New York
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in Florida
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in Illinois
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in Pennsylvania
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in Ohio
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in Georgia
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in North Carolina
- METROPOLITAN LIFE INSURANCE COMPANY Complaints in New Jersey