NATIONWIDE MUTUAL INSURANCE COMPANY — homeowners Insurance Complaints
Analysis of 459 homeowners insurance complaints filed against NATIONWIDE MUTUAL INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints: 459
- Total Complaints (All Types): 531
- homeowners Share: 86.4%
- NAIC Complaint Ratio: 20.68
- AI Risk Score: 86/100
homeowners Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 200 | 43.6% |
| Claim denial | 81 | 17.6% |
| Premium or billing dispute | 52 | 11.3% |
| Policy cancellation | 16 | 3.5% |
| Other | Information Furnished | 5 | 1.1% |
| Unfair settlement | 3 | 0.7% |
| Nonrenewal | Underwriting | 3 | 0.7% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 3 | 0.7% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 3 | 0.7% |
| Cust Service Claim Handling | Claim Settled; Information Furnished | 2 | 0.4% |
| Nonrenewal | Underwriting | Company Position Substantiated | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Information Furnished | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Question of Fact | 2 | 0.4% |
| Cust Service Claim Handling | Company Position Upheld | 2 | 0.4% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs; Use of Credit Reports | Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling | Question of Fact; Claim Settled; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Contract Language/Legal Issue; Claim | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs | Company Position Upheld | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled; Contract Language/Leg | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Claim Settled | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Question of Fact; Additional Monies | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Additional Monies Received | 1 | 0.2% |
| Claim Recoding/Bundling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Question o | 1 | 0.2% |
| Cust Service Claim Handling | Additional Payment Expected; Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Claim Settled | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Question of Fact | 1 | 0.2% |
| Cust Service Claim Handling | Company Position Upheld; Information Furnished | 1 | 0.2% |
| Adjuster Handling | Claim Handling | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer; Use Of Clue Reports | Question of Fact; Contract Language/Lega | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Referred To; Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Questio | 1 | 0.2% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Endorsement / Rider; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Position Upheld | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional P | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Claim Procedure | Claim Handling | No Jurisdiction | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Other | Information Furnished; Corrective Action Taken | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Corrective Action Taken | 1 | 0.2% |
| Cust Service Claim Handling; Other | Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Claim Sett | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Corrective Action Taken; Addit | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Other | Contract Language/Legal Issue; Information Furnished; Question of Fact | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Corrective Acti | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Corrective Action Taken | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | 1 | 0.2% |
| Cust Service Claim Handling | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Question of Fact; Claim Settled | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Failure to Timely Respond; Question of Fact | 1 | 0.2% |
| Refusal to Insure; Use Of Clue Reports | Company Position Upheld; Contract Language/Legal Issue; Question of Fact | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Appraisal Process Invoked; Question of Fact; Information Furn | 1 | 0.2% |
| Other | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Question of Fact | 1 | 0.2% |
| Other; Use Of Clue Reports | Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Referred for Disciplinary Actn; Additional Payment Expected | 1 | 0.2% |
| Agent/Agency Contrct Termin | Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Insufficient Information | 1 | 0.2% |
| Use of Credit Reports | Information Furnished | 1 | 0.2% |
| Agent Handling | Corrective Action Taken; Additional Payment Expected | 1 | 0.2% |
| Other | No Jurisdiction | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Agent Handling | Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling | Information Furnished | 1 | 0.2% |
| Other | Record Only | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Claim Settled | 1 | 0.2% |
| Refusal to Insure | Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Appraisal Process Invoked; Question of Fac | 1 | 0.2% |
| Liability Dispute | Information Furnished | 1 | 0.2% |
| Unauthorized Acts | Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Question of Fact | 1 | 0.2% |
| Liability Dispute | Information Furnished; Question of Fact | 1 | 0.2% |
| Unauthorized Acts | Insufficient Information | 1 | 0.2% |
| Other | Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Other | Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received | 1 | 0.2% |
| Other | Insufficient Information | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Additional Payment Expected | 1 | 0.2% |
| Misrepresentation | Other | 1 | 0.2% |
homeowners Complaints by State
| State | Complaints |
|---|---|
| Texas | 444 |
| Connecticut | 15 |
Recent homeowners Complaints Against NATIONWIDE MUTUAL INSURANCE COMPANY
- homeowners Complaint #TX-452896-f852fdb9 — Texas (2026-04-06)
- homeowners Complaint #TX-452381-1a483380 — Texas (2026-04-02)
- homeowners Complaint #TX-452160-c7c1c556 — Texas (2026-04-01)
- homeowners Complaint #TX-451863-2cc1d90b — Texas (2026-03-30)
- homeowners Complaint #TX-451838-20e377d1 — Texas (2026-03-30)
- homeowners Complaint #TX-451170-b6783c8f — Texas (2026-03-24)
- homeowners Complaint #TX-449410-27a1e6f7 — Texas (2026-03-05)
- homeowners Complaint #TX-448943-b69b2310 — Texas (2026-03-02)
- homeowners Complaint #TX-448134-c7c1c556 — Texas (2026-02-20)
- homeowners Complaint #TX-447620-9843e214 — Texas (2026-02-17)
Frequently Asked Questions
How many homeowners complaints does NATIONWIDE MUTUAL INSURANCE COMPANY have?
NATIONWIDE MUTUAL INSURANCE COMPANY has 459 homeowners insurance complaints on file, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with NATIONWIDE MUTUAL INSURANCE COMPANY?
The most common homeowners complaint issues for NATIONWIDE MUTUAL INSURANCE COMPANY are: Delayed payment (200), Claim denial (81), Premium or billing dispute (52), Policy cancellation (16), Other | Information Furnished (5).
Which states have the most homeowners complaints against NATIONWIDE MUTUAL INSURANCE COMPANY?
The states with the most homeowners complaints against NATIONWIDE MUTUAL INSURANCE COMPANY are: Texas (444), Connecticut (15).
homeowners Complaints by State
- homeowners Complaints in California
- homeowners Complaints in Texas
- homeowners Complaints in New York
- homeowners Complaints in Florida
- homeowners Complaints in Illinois
- homeowners Complaints in Pennsylvania
- homeowners Complaints in Ohio
- homeowners Complaints in Georgia
- homeowners Complaints in North Carolina
- homeowners Complaints in New Jersey
NATIONWIDE MUTUAL INSURANCE COMPANY Complaints by State
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in California
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in Texas
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in New York
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in Florida
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in Illinois
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in Pennsylvania
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in Ohio
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in Georgia
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in North Carolina
- NATIONWIDE MUTUAL INSURANCE COMPANY Complaints in New Jersey