NEW YORK LIFE INSURANCE COMPANY — health Insurance Complaints
Analysis of 231 health insurance complaints filed against NEW YORK LIFE INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- health Complaints: 231
- Total Complaints (All Types): 278
- health Share: 83.1%
- NAIC Complaint Ratio: 1.84
- AI Risk Score: 67/100
health Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 83 | 35.9% |
| Premium or billing dispute | 57 | 24.7% |
| Claim denial | 30 | 13.0% |
| Policy cancellation | 7 | 3.0% |
| Misleading sales | 7 | 3.0% |
| Cash Value | Contract Language/Legal Issue | 3 | 1.3% |
| Other | Information Furnished | 3 | 1.3% |
| Cash Value | Contract Language/Legal Issue; Information Furnished | 2 | 0.9% |
| Coverage dispute | 2 | 0.9% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 2 | 0.9% |
| Other | Insufficient Information | 2 | 0.9% |
| Misrepresentation | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.4% |
| Cust Srvc Policy Holder Srvcs | Question of Fact; Information Furnished | 1 | 0.4% |
| Cust Srvc Policy Holder Srvcs | Company Position Upheld; Information Furnished | 1 | 0.4% |
| Assignment of Benefits; Cash Value; Cust Service Claim Handling | Additional Payment Expected; Contract Language/Legal I | 1 | 0.4% |
| Cust Srvc Policy Holder Srvcs | Information Furnished | 1 | 0.4% |
| Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs | Corrective Action Taken; Claim Settled; Information Furnish | 1 | 0.4% |
| Unauthorized Acts | Question of Fact; Information Furnished; Corrective Action Taken | 1 | 0.4% |
| Unfair settlement | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.4% |
| Policy Service | PolicyHolder Service | Company Position Substantiated | 1 | 0.4% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; No Jurisdiction; Referred To | 1 | 0.4% |
| Cash Value; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Policy Not In Force | 1 | 0.4% |
| Misrepresentation | Contract Language/Legal Issue | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Policy Not In Force | 1 | 0.4% |
| Cash Value | Cash Surrender Paid; Contract Language/Legal Issue | 1 | 0.4% |
| Cust Service Claim Handling | No Jurisdiction | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; No Jurisdiction; Contract Language/Legal Issue | 1 | 0.4% |
| Other | Contract Language/Legal Issue | 1 | 0.4% |
| Unfair Discrim-Clms Handling | Claim Settled | 1 | 0.4% |
| Agent/Agency Contrct Termin | No Jurisdiction; Information Furnished | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Improper Inducements | Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Agent Handling | Information Furnished | 1 | 0.4% |
| Agent/Agency Contrct Termin; Commissions | No Jurisdiction | 1 | 0.4% |
| Refusal to Insure | Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Improper Inducements | Information Furnished | 1 | 0.4% |
| Other | Information Furnished; Additional Monies Received | 1 | 0.4% |
| Not Within TDI Jurisdiction | No Jurisdiction | 1 | 0.4% |
| Cash Value | Additional Monies Received | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 1 | 0.4% |
| Other | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
health Complaints by State
| State | Complaints |
|---|---|
| Texas | 226 |
| Connecticut | 5 |
Recent health Complaints Against NEW YORK LIFE INSURANCE COMPANY
- health Complaint #TX-451638-40f66bc0 — Texas (2026-03-26)
- health Complaint #TX-449833-945f447d — Texas (2026-03-10)
- health Complaint #TX-447400-9f0ce3db — Texas (2026-02-11)
- health Complaint #TX-446306-add4478d — Texas (2026-02-02)
- health Complaint #TX-446289-f971d584 — Texas (2026-01-30)
- health Complaint #TX-442813-7d903088 — Texas (2025-12-19)
- health Complaint #TX-441782-d54b5c8f — Texas (2025-12-09)
- health Complaint #TX-439418-4b3cab0a — Texas (2025-11-10)
- health Complaint #TX-438325-9f0ce3db — Texas (2025-10-28)
- health Complaint #TX-437579-8eb9dc39 — Texas (2025-10-20)
Frequently Asked Questions
How many health complaints does NEW YORK LIFE INSURANCE COMPANY have?
NEW YORK LIFE INSURANCE COMPANY has 231 health insurance complaints on file, according to NAIC and state DOI data.
What are the most common health complaint issues with NEW YORK LIFE INSURANCE COMPANY?
The most common health complaint issues for NEW YORK LIFE INSURANCE COMPANY are: Delayed payment (83), Premium or billing dispute (57), Claim denial (30), Policy cancellation (7), Misleading sales (7).
Which states have the most health complaints against NEW YORK LIFE INSURANCE COMPANY?
The states with the most health complaints against NEW YORK LIFE INSURANCE COMPANY are: Texas (226), Connecticut (5).
health Complaints by State
NEW YORK LIFE INSURANCE COMPANY Complaints by State
- NEW YORK LIFE INSURANCE COMPANY Complaints in California
- NEW YORK LIFE INSURANCE COMPANY Complaints in Texas
- NEW YORK LIFE INSURANCE COMPANY Complaints in New York
- NEW YORK LIFE INSURANCE COMPANY Complaints in Florida
- NEW YORK LIFE INSURANCE COMPANY Complaints in Illinois
- NEW YORK LIFE INSURANCE COMPANY Complaints in Pennsylvania
- NEW YORK LIFE INSURANCE COMPANY Complaints in Ohio
- NEW YORK LIFE INSURANCE COMPANY Complaints in Georgia
- NEW YORK LIFE INSURANCE COMPANY Complaints in North Carolina
- NEW YORK LIFE INSURANCE COMPANY Complaints in New Jersey