OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 6,540 homeowners insurance complaints filed against OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 6,540
Total homeowners Complaints (All States): 6,540
Texas Share: 100.0%
NAIC Complaint Ratio: 2.38
AI Risk Score: 86/100

Analysis: OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY homeowners in Texas

OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY has accumulated 6,540 homeowners insurance complaints from consumers in Texas. Across all states, OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY has 6,540 total homeowners complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 4152 complaints. Other common issues include Claim denial (1401), Premium or billing dispute (158), Policy cancellation (46).

The most active year was 2026 with 249 complaints filed.

Consumers in Texas who have homeowners disputes with OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	4,152	63.5%
Claim denial	1,401	21.4%
Premium or billing dispute	158	2.4%
Policy cancellation	46	0.7%
Unsatisfactory Settle/Offer \| Question of Fact	38	0.6%
Unsatisfactory Settle/Offer \| Information Furnished	20	0.3%
Unsatisfactory Settle/Offer \| Claim Settled	20	0.3%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	16	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	14	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact	13	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received	13	0.2%
Unsatisfactory Settle/Offer \| Additional Monies Received	12	0.2%
Cust Service Claim Handling \| Information Furnished	11	0.2%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	10	0.2%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	10	0.2%
Liability Dispute \| Question of Fact	10	0.2%
Cust Service Claim Handling \| Question of Fact	10	0.2%
Cust Service Claim Handling \| Claim Settled	10	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	9	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	9	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled	9	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	9	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	9	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	8	0.1%
Other \| Information Furnished	8	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected	8	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled	7	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected	6	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	6	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished	5	0.1%
Cust Service Claim Handling \| Question of Fact; Information Furnished	5	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	5	0.1%
Cust Service Claim Handling; Liability Dispute \| Question of Fact; Additional Payment Expected	5	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	5	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	5	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue	5	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	5	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Additional Monies Received	4	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Question of Fact	4	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Information Furnished	4	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished	4	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Additional Payment E	4	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Information Furnished	4	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled; Additional Monies Received	4	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact	4	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	4	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	4	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Information Furnished	4	0.1%
Cust Service Claim Handling \| Additional Payment Expected; Information Furnished; Question of Fact	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Company Position Uph	3	0.0%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Question of Fact	3	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Addit	3	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Claim Settled	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received	3	0.0%
Cust Service Claim Handling \| Information Furnished; Additional Payment Expected	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	3	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Company Position Upheld	3	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	3	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Monies Received	3	0.0%
Liability Dispute \| Information Furnished; Question of Fact	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	3	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished; Question of Fact	3	0.0%
Other \| Contract Language/Legal Issue	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	3	0.0%
Agent Handling \| Information Furnished	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished	3	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact	3	0.0%
Unsatisfactory Settle/Offer \| Insufficient Information	3	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished; Claim Settled	3	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Information Furnished	3	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Information Furnished	3	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished; Question of Fact	3	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld	2	0.0%
Cust Service Claim Handling \| Contract Language/Legal Issue; Company Position Upheld; Question of Fact	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Payment E	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Infor	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Information Fu	2	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Additional Payment Expected	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Claim Settled	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Question	2	0.0%
Cust Service Claim Handling \| Additional Payment Expected; Question of Fact; Information Furnished	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	2	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Information Furnished	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Contract Language/	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Additional Pa	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Company Position Upheld	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Additional Pa	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	2	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Question of Fact	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	2	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Additional M	2	0.0%
Liability Dispute \| Additional Payment Expected; Question of Fact	2	0.0%
Other \| Information Furnished; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Furnished	2	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished; Question of Fact	2	0.0%
Cust Service Claim Handling; Liability Dispute \| Additional Payment Expected; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact	2	0.0%
Liability Dispute \| Contract Language/Legal Issue; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled	2	0.0%
Cust Service Claim Handling \| Question of Fact; Additional Payment Expected	2	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of F	2	0.0%
Cust Service Claim Handling \| Additional Monies Received	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received	2	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	2	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	2	0.0%
Agent Handling \| Contract Language/Legal Issue	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	2	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue	2	0.0%
Unauthorized Acts \| Insufficient Information	2	0.0%
Other \| Insufficient Information	2	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Claim Settled	2	0.0%
Unsatisfactory Settle/Offer \| Complainant Retained Attorney; Question of Fact	2	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Payment Expected	2	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract Language/Legal Issue	2	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Claim Settled	2	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Additional Monies Received	2	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld	2	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Corrective Action Taken; Additional Pa	1	0.0%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled	1	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Corrective Action Taken	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Additional Payment Expected; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Question of Fact	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Company Position Upheld; Question of Fact	1	0.0%
Liability Dispute \| Question of Fact; Contract Language/Legal Issue	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Question of Fact	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Claim Settled	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Company Position Upheld; Contrac	1	0.0%
Cust Srvc Policy Holder Srvcs \| Corrective Action Taken; Information Furnished	1	0.0%
Cust Srvc Policy Holder Srvcs \| Question of Fact; Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furni	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Company Position Upheld; Question of Fact	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Contract Language/Legal Issue; Question of Fact; Company Position Uphel	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Company Positi	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Contract Lang	1	0.0%
Cust Service Claim Handling \| Question of Fact; Information Furnished; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	1	0.0%
Unauthorized Acts \| Information Furnished	1	0.0%
Cust Service Claim Handling \| Information Furnished; Additional Payment Expected; Contract Language/Legal Issue	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished; Company P	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Company Position Upheld; Informa	1	0.0%
Cust Service Claim Handling \| Question of Fact; Contract Language/Legal Issue; Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Company Position Upheld; Contract Language/Legal	1	0.0%
Cust Service Claim Handling \| Question of Fact; Information Furnished; Additional Payment Expected	1	0.0%
Cust Srvc Policy Holder Srvcs; Use of Credit Reports \| Company Position Upheld; Question of Fact; Information Furnished	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Additional Payment Expected; Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Information Furnished; Compa	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; Q	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Additional Payment Expected; Contract Language/Legal Issue; Question of	1	0.0%
Post-Claim Underwriting \| Information Furnished; Question of Fact; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Additional Monies Received; Contract Language/Legal Issue; Additional Payment Expected	1	0.0%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Question of Fact; Company Position Upheld	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Claim Settled	1	0.0%
Cust Service Claim Handling; Not Within TDI Jurisdiction; Other \| Information Furnished; Question of Fact	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Fu	1	0.0%
Cust Service Claim Handling \| Claim Settled; Information Furnished; Question of Fact	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Company Position Upheld; Additional Paymen	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Contract Language/Legal Issue; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Corrective Action Taken; Information Furnished	1	0.0%
Cust Srvc Policy Holder Srvcs; Notice Requirements \| Information Furnished; Company Position Upheld; Contract Language/L	1	0.0%
Other \| Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Additional Payment Expected; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Question of Fact	1	0.0%
Liability Dispute \| Information Furnished; Contract Language/Legal Issue	1	0.0%
Liability Dispute \| Question of Fact; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Contract Language/Legal Issue	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled; Additional Payment Expected	1	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Company Position Upheld; Additional Monies Received	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Additional P	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Information Furnished	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Claim Settled; Information Furni	1	0.0%
Other \| Information Furnished; Company Position Upheld	1	0.0%
Cust Service Claim Handling \| Contract Language/Legal Issue; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Claim Settled; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; Question of Fact	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Corrective Action Taken; Contract Language/	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Company Position Upheld	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Company Position Upheld	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Question of Fact	1	0.0%
Liability Dispute \| Claim Settled; Question of Fact	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Question of Fact; Claim Settled	1	0.0%
Liability Dispute \| Question of Fact; Claim Settled	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Contract Language/Legal Issue; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Contract	1	0.0%
Cust Service Claim Handling \| Information Furnished; Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; I	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Additional Monies Received	1	0.0%
Cust Service Claim Handling \| Record Only; Information Furnished; Insufficient Information	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Corrective Action Taken	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Information Furnished	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Question of Fact	1	0.0%
Other \| Information Furnished; Policy Not In Force; Company Position Upheld	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Corrective Action Taken	1	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Questio	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Question of Fact; Contract Language/Legal Issue; Information Furnished	1	0.0%
Cust Service Claim Handling \| Question of Fact; Contract Language/Legal Issue	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Question of Fact	1	0.0%
Use Of Clue Reports \| Information Furnished; Claim Settled	1	0.0%
Cust Service Claim Handling \| Question of Fact; Claim Settled	1	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expec	1	0.0%
Other \| Company Position Upheld; Question of Fact	1	0.0%
Cust Service Claim Handling \| Information Furnished; Question of Fact	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Contract Language/Legal Issu	1	0.0%
Post-Claim Underwriting; Unsatisfactory Settle/Offer \| Claim Settled	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Claim Settled; Additional Payment Expected	1	0.0%
Commissions; Endorsement / Rider \| Information Furnished	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Additional P	1	0.0%
Assignment of Benefits; Cust Service Claim Handling \| Claim Settled	1	0.0%
Assignment of Benefits \| Claim Settled; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Complaint Withdrawn	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Additional Payment Expected; Informa	1	0.0%
Cust Service Claim Handling \| Policy Not In Force	1	0.0%
Cust Service Claim Handling \| Additional Payment Expected; Contract Language/Legal Issue	1	0.0%
Unfair Discrimination \| Information Furnished	1	0.0%
Liability Dispute \| Claim Settled	1	0.0%
Agent Handling \| Referred for Disciplinary Actn	1	0.0%
Agent Handling \| Corrective Action Taken	1	0.0%
Closed-Lack Of Info Cmplainant \| Record Only	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	1	0.0%
Other \| Policy Not In Force	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Corrective Action Taken	1	0.0%
Agent Handling \| Company Position Upheld	1	0.0%
Assignment of Benefits; Unsatisfactory Settle/Offer \| Question of Fact	1	0.0%
Claimant Fraud \| Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Consumer Withdraw; Claim Settled; Additional Monies Received	1	0.0%
Other \| Contract Language/Legal Issue; Question of Fact	1	0.0%
Cust Service Claim Handling \| Additional Monies Received; Information Furnished	1	0.0%
Cust Service Claim Handling \| Additional Monies Received; Corrective Action Taken	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Referred for Disciplinary Actn	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; C	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Complainant Retained Attorney	1	0.0%
Assignment of Benefits; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Contract Language/Legal Issue; Additional Payment Expected	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Furnished	1	0.0%
Assignment of Benefits \| Additional Monies Received; Claim Settled	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; No Juri	1	0.0%
Post-Claim Underwriting \| Information Furnished	1	0.0%
Agent Handling; Identification Card Issue \| No Enforcement Case Opened; Referred for Disciplinary Actn	1	0.0%
Cust Service Claim Handling \| Insufficient Information	1	0.0%
Agent Handling	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact	1	0.0%
Other \| Record Only	1	0.0%
Agent Handling \| Question of Fact; Information Furnished	1	0.0%
Agent Handling \| Policy Not In Force	1	0.0%
Cust Service Claim Handling	1	0.0%
Other; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	1	0.0%
Agent Handling \| Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Complainant Retained Attorney	1	0.0%
Other \| Information Furnished; Contract Language/Legal Issue	1	0.0%
Notice Requirements \| Question of Fact; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Failure to Timely Respond; Insufficient Information	1	0.0%
Other; Other \| Question of Fact	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact	1	0.0%
Cust Service Claim Handling; Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer \| Additional Monies Received; Clai	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Complainant Retained Attorney	1	0.0%
Endorsement / Rider \| Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling \| Information Furnished; Complainant Retained Attorney; Policy Not In Force	1	0.0%
Cust Service Claim Handling \| Question of Fact; Additional Monies Received	1	0.0%
Cust Service Claim Handling; Liability Dispute \| Question of Fact; Information Furnished; Contract Language/Legal Issue	1	0.0%
Unfair Discrim-Clms Handling \| Information Furnished; Insufficient Information; Additional Payment Expected	1	0.0%
Closed-Lack Of Info Cmplainant \| Insufficient Information	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Claim Settled	1	0.0%
Assignment of Benefits \| Information Furnished	1	0.0%
Other; Unsatisfactory Settle/Offer \| Other	1	0.0%
Unsatisfactory Settle/Offer \| Complainant Retained Attorney; Additional Payment Expected; Question of Fact	1	0.0%
Agent Handling \| Contract Language/Legal Issue; Information Furnished	1	0.0%
Other \| Question of Fact; Contract Language/Legal Issue	1	0.0%
Agent Handling \| Other	1	0.0%
Claimant Fraud \| Company Position Upheld; Information Furnished	1	0.0%
Cust Service Claim Handling \| Claim Settled; Information Furnished; Additional Monies Received	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.0%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Complainant Retained Attorney	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Question of Fact	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Payment Expected	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Additional Payment Expected	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Complainant Retained Attorney	1	0.0%
Other \| Contract Language/Legal Issue; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Additional Monies Received	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract Language/Le	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Claim Settled	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	1	0.0%
Other \| Information Furnished; Additional Monies Received	1	0.0%
Liability Dispute \| Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received; Question of Fact	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Claim Settled	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Contract Language/Legal Issue	1	0.0%
Refusal to Insure \| Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Information Furnis	1	0.0%
Other \| Company Position Upheld; Information Furnished	1	0.0%
Assignment of Benefits; Cust Service Claim Handling \| Company Position Upheld; Question of Fact; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Contract Language/Legal Issue	1	0.0%
Other \| Information Furnished; Corrective Action Taken	1	0.0%
Endorsement / Rider \| Company Position Upheld; Information Furnished	1	0.0%
Cust Service Claim Handling \| Contract Language/Legal Issue; Additional Monies Received	1	0.0%
Other \| Other	1	0.0%
Cust Service Claim Handling \| Company Position Upheld; Information Furnished; Additional Payment Expected	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Complainant Retained Attorney; Information Furnished	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled; Information Furnished	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Information Furnis	1	0.0%
Agent Handling \| Information Furnished; Rate Problem Resolved	1	0.0%
Assignment of Benefits; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	0.0%
Unfair Discrim-Clms Handling \| Question of Fact	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Claim Settled	1	0.0%
Liability Dispute \| Additional Monies Received; Information Furnished; Question of Fact	1	0.0%
Endorsement / Rider; Liability Dispute \| Additional Monies Received; Claim Settled	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Additional Monies Received	1	0.0%
Other	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled; Information Furnished	1	0.0%
Commissions \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Claim Settled	1	0.0%
Unauthorized Acts \| Other	1	0.0%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Other	1	0.0%
Overcharges \| Referred for Disciplinary Actn; Information Furnished; Additional Monies Received	1	0.0%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	1	0.0%
Cust Service Claim Handling \| Corrective Action Taken	1	0.0%
Earnest Money \| Information Furnished	1	0.0%
Coverage dispute	1	0.0%

Complaints by Year

2026: 249 complaints
2025: 576 complaints
2024: 503 complaints
2023: 426 complaints
2022: 334 complaints
2021: 287 complaints
2020: 248 complaints
2019: 333 complaints
2018: 319 complaints
2017: 435 complaints
2016: 550 complaints
2015: 537 complaints
2014: 555 complaints
2013: 743 complaints
2012: 443 complaints
2011: 2 complaints

Recent homeowners Complaints Against OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY in Texas

homeowners Complaint #TX-455762-31c046db (2026-05-05) — Claim denial
homeowners Complaint #TX-455548-1772859b (2026-05-04) — Delayed payment
homeowners Complaint #TX-455471-fd191b64 (2026-05-04) — Delayed payment
homeowners Complaint #TX-455464-7542941c (2026-05-04) — Claim denial
homeowners Complaint #TX-455441-fd191b64 (2026-05-01) — Delayed payment
homeowners Complaint #TX-455391-1772859b (2026-05-01) — Delayed payment
homeowners Complaint #TX-455247-1772859b (2026-04-30) — Delayed payment
homeowners Complaint #TX-455351-c4159927 (2026-04-29) — Claim denial
homeowners Complaint #TX-455074-1772859b (2026-04-29) — Delayed payment
homeowners Complaint #TX-454972-588f8c23 (2026-04-28) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY have in Texas?

OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY has 6540 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (4152), Claim denial (1401), Premium or billing dispute (158), Policy cancellation (46), Unsatisfactory Settle/Offer | Question of Fact (38).

How does OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY's homeowners record in Texas compare to other states?

OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY has 6540 homeowners complaints in Texas out of 6540 total homeowners complaints nationwide. That is 100.0% of their homeowners volume.

Where can I file a homeowners complaint against OLD AMERICAN COUNTY MUTUAL FIRE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.