InsuranceComplaintCheck

Pekin Insurance — Insurance Complaint Report

Pekin Insurance: Below Average Complaints with Delayed Payments and Non-Renewals

Key Metrics

  • Total Complaints: 87
  • NAIC Complaint Ratio: 0.62
  • Market Share: 0.2%
  • AI Risk Score: 50/100
  • Most Recent Complaint: 2026-03-24

AI Insurer Analysis

Pekin Insurance has accumulated 87 insurance complaints on record. Their NAIC complaint ratio of 0.62 is below average, meaning they receive fewer complaints than expected for an insurer of their market size. With approximately 0.2% market share, Pekin Insurance is a smaller player in the insurance market. The most common complaint categories are: auto (11), homeowners (9). Pekin Insurance has a below average complaint ratio with a focus on delayed payments and non-renewals. The insurer has seen an increase in complaints over the past year, particularly in auto and homeowners coverage. Complaints are concentrated in a few states, with Georgia and Maryland being the most affected. Trend shows increasing complaints, particularly in delayed payments and non-renewals. Areas of concern include: Recent increase in complaints; High number of delayed payment and non-renewal complaints. On the positive side: Below average complaint ratio.

Risk Breakdown

  • regulatoryActions: none
  • complaintRatio: low
  • claimDenialRate: low
  • responseTime: poor

Red Flags

  • Recent increase in complaints
  • High number of delayed payment and non-renewal complaints

Green Flags

  • Below average complaint ratio

Consumer Tips

When dealing with Pekin Insurance, keep these practical tips in mind: 1. Check your policy details for renewal terms and conditions. 2. Be aware of premium increase notifications and review them carefully. 3. Ensure you have adequate coverage and review claims processes regularly. Before purchasing a policy, compare Pekin Insurance's complaint ratio (0.62, below average) with competitors offering similar coverage. Always read the full policy document, paying attention to exclusions and limitations. Document all communications with the insurer in writing. If you experience a dispute, file a complaint with your state Department of Insurance — it is free and often results in faster resolution.

Trend Analysis

Trend shows increasing complaints, particularly in delayed payments and non-renewals.

Frequently Asked Questions about Pekin Insurance

Is Pekin Insurance a good insurance company?

Pekin Insurance has 87 complaints on record. Their NAIC complaint ratio is 0.62, which is below average. They hold approximately 0.2% market share. A complaint ratio below 1.00 indicates fewer complaints than expected for a company of this size; above 1.00 indicates more.

What are the most common complaints about Pekin Insurance?

The most common complaint categories for Pekin Insurance are: auto (11), homeowners (9). The leading specific issues are: Delayed payment (5), Non-renewal (5), Premium increase (4).

How does Pekin Insurance compare to competitors?

Pekin Insurance's NAIC complaint ratio of 0.62 is below average. Companies with ratios below 1.00 receive fewer complaints relative to their size. When comparing insurers, also consider financial strength ratings, coverage options, and premium pricing alongside complaint data.

Should I file a DOI complaint against Pekin Insurance?

If you have an unresolved dispute with Pekin Insurance, filing a complaint with your state Department of Insurance (DOI) is a free and effective option. Steps: (1) Gather all documentation including your policy, correspondence, and claim records. (2) Contact your state DOI — most Pekin Insurance complaints come from Georgia. (3) File online or by mail. (4) The DOI typically responds within 30-45 days.

Are Pekin Insurance complaints getting better or worse?

Pekin Insurance has 87 total complaints. In the most recent data, 20 complaints were recorded across 2 coverage categories. Check the NAIC Consumer Information Source for the most current complaint ratio trends.

What insurance companies have the lowest complaint ratios?

Insurance companies with the lowest complaint ratios typically include mutual insurers and member-owned companies. To find alternatives to Pekin Insurance, compare NAIC complaint ratios for companies offering the same coverage types (auto, etc.). Your state DOI website provides complaint data specific to companies licensed in your state.

Has Pekin Insurance been fined or sanctioned by insurance regulators?

Regulatory action information is available through your state Department of Insurance and the NAIC. Pekin Insurance has 87 consumer complaints on record with a complaint ratio of 0.62. For specific regulatory actions, check the NAIC Regulatory Actions database and your state DOI enforcement records.

Which states have the most complaints against Pekin Insurance?

The states with the most complaints against Pekin Insurance are: Georgia (2), Maryland (2), Massachusetts (2), California (2), Ohio (1). This distribution may reflect the company's market presence in those states rather than indicating worse service in specific locations.

What patterns emerge from Pekin Insurance's complaint data?

Complaints are concentrated in specific states, indicating regional issues.

How does Pekin Insurance handle claims compared to peers?

Delayed payments and non-renewals are the most common types of complaints.

What is the complaint trend for Pekin Insurance?

Trend shows increasing complaints, particularly in delayed payments and non-renewals.

What should prospective policyholders know about Pekin Insurance?

The insurer has seen a significant increase in complaints over the past year.

Are there systemic issues in Pekin Insurance's complaint history?

Complaints are primarily related to policy management rather than claims handling.

Recent Complaints Against Pekin Insurance

Pekin Insurance Complaints by State

Pekin Insurance Complaints by Coverage Type

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This analysis is based on NAIC complaint data and AI interpretation. Not legal, financial, or insurance advice.