PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY — health Complaints in Texas

Detailed analysis of 82 health insurance complaints filed against PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 82
Total health Complaints (All States): 82
Texas Share: 100.0%
NAIC Complaint Ratio: 0.39
AI Risk Score: 35/100

Analysis: PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY health in Texas

PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY has accumulated 82 health insurance complaints from consumers in Texas. Across all states, PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY has 82 total health complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 27 complaints. Other common issues include Premium or billing dispute (19), Claim denial (17), Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue (2).

The most active year was 2025 with 4 complaints filed.

Consumers in Texas who have health disputes with PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	27	32.9%
Premium or billing dispute	19	23.2%
Claim denial	17	20.7%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue	2	2.4%
Policy cancellation	1	1.2%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Contract Language/Legal Issue	1	1.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished; Corrective Action Taken	1	1.2%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	1.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	1.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Company Position Upheld	1	1.2%
Other \| Information Furnished	1	1.2%
Access to Care; Essential Health Benefit; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal I	1	1.2%
Misrepresentation \| Contract Language/Legal Issue; No Jurisdiction; Information Furnished	1	1.2%
Essential Health Benefit; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	1.2%
Refusal to Insure \| Contract Language/Legal Issue; Information Furnished; Policy Not In Force	1	1.2%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	1.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	1.2%
Refusal to Insure \| Policy Not In Force; Insufficient Information	1	1.2%
Unsatisfactory Settle/Offer \| Information Furnished	1	1.2%
Unsatisfactory Settle/Offer \| No Jurisdiction; Contract Language/Legal Issue	1	1.2%
Misrepresentation \| Information Furnished	1	1.2%

Complaints by Year

2025: 4 complaints
2024: 5 complaints
2023: 7 complaints
2022: 7 complaints
2021: 7 complaints
2020: 10 complaints
2019: 9 complaints
2018: 9 complaints
2017: 5 complaints
2016: 5 complaints
2015: 2 complaints
2014: 6 complaints
2013: 3 complaints
2012: 3 complaints

Recent health Complaints Against PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY in Texas

health Complaint #TX-440934-c5104523 (2025-12-01) — Claim denial
health Complaint #TX-436492-fdb44a0d (2025-10-07) — Premium or billing dispute
health Complaint #TX-428154-99f0d359 (2025-07-08) — Delayed payment
health Complaint #TX-424116-c7390c84 (2025-05-19) — Policy cancellation
health Complaint #TX-405974-b10c8788 (2024-10-03) — Claim denial
health Complaint #TX-404926-5cde798f (2024-09-24) — Premium or billing dispute
health Complaint #TX-401730-dbbceecc (2024-08-26) — Claim denial
health Complaint #TX-397865-72f78eed (2024-07-16) — Claim denial
health Complaint #TX-383686-6aea212f (2024-01-25) — Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Contract Language/Legal Issue
health Complaint #TX-374120-b10c8788 (2023-09-27) — Claim denial

Frequently Asked Questions

How many health complaints does PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY have in Texas?

PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY has 82 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (27), Premium or billing dispute (19), Claim denial (17), Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue (2), Policy cancellation (1).

How does PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY's health record in Texas compare to other states?

PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY has 82 health complaints in Texas out of 82 total health complaints nationwide. That is 100.0% of their health volume.

Where can I file a health complaint against PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.