PROGRESSIVE CASUALTY INSURANCE COMPANY — auto Insurance Complaints
Analysis of 510 auto insurance complaints filed against PROGRESSIVE CASUALTY INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints: 510
- Total Complaints (All Types): 660
- auto Share: 77.3%
- NAIC Complaint Ratio: 0.04
- AI Risk Score: 36/100
auto Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Claim denial | 125 | 24.5% |
| Delayed payment | 85 | 16.7% |
| Unfair settlement | 82 | 16.1% |
| Premium or billing dispute | 58 | 11.4% |
| Adjuster Handling | Claim Handling | 13 | 2.5% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 12 | 2.4% |
| Policy cancellation | 9 | 1.8% |
| Actual Cash Value Dispute | Claim Handling | 8 | 1.6% |
| Actual Cash Value Dispute | Claim Handling | Company Position Substantiated | 8 | 1.6% |
| Claim Procedure | Claim Handling | Company Position Substantiated | 7 | 1.4% |
| Diminished Value | Claim Handling | 7 | 1.4% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 5 | 1.0% |
| Loss of Use | Claim Handling | Company Position Substantiated | 5 | 1.0% |
| Adjuster Handling | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 5 | 1.0% |
| Labor Rate | Claim Handling | 4 | 0.8% |
| Contributory Comparative Negligence | Claim Handling | Company Position Substantiated | 4 | 0.8% |
| Contributory Comparative Negligence | Claim Handling | 4 | 0.8% |
| Diminished Value | Claim Handling | Company Position Substantiated | 3 | 0.6% |
| Labor Rate | Claim Handling | Company Position Substantiated | 3 | 0.6% |
| Loss of Use | Claim Handling | 3 | 0.6% |
| Excessive Charges | Underwriting | Company Position Substantiated | 3 | 0.6% |
| Nonrenewal | Underwriting | Company Position Substantiated | 3 | 0.6% |
| Claim Procedure | Claim Handling | 3 | 0.6% |
| Unsatisfactory Offer | Claim Handling | 3 | 0.6% |
| Adjuster Handling | Claim Handling | Claim Settled | 2 | 0.4% |
| Loss of Use | Claim Handling | Claim Settled | 2 | 0.4% |
| Coverage dispute | 2 | 0.4% |
| CLUE Reports | Underwriting | 2 | 0.4% |
| Misleading sales | 2 | 0.4% |
| Adverse Underwrtng Decsn | Underwriting | 2 | 0.4% |
| Underwriting/Handling | Underwriting | 2 | 0.4% |
| Nonrenewal | Underwriting | 2 | 0.4% |
| CLUE Reports | Underwriting | Company Position Substantiated | 2 | 0.4% |
| Adjuster Handling | Claim Handling | Company Position Overturned | 2 | 0.4% |
| Unsatisfactory Offer | Claim Handling | Company Position Substantiated | 2 | 0.4% |
| Claim Handling Other | Claim Handling | 1 | 0.2% |
| Other | 1 | 0.2% |
| Claim Handling Other | Claim Handling | Claim Settled | 1 | 0.2% |
| Claim Procedure | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Steering | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Claim Handling Other | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Subrogation | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Contributory Comparative Negligence | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Policy Information | PolicyHolder Service | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Claim Procedure | Claim Handling | Claim Settled | 1 | 0.2% |
| Policy Service | PolicyHolder Service | 1 | 0.2% |
| Diminished Value | Claim Handling | Claim Settled | 1 | 0.2% |
| Underwriting Other | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Underwriting/Handling | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Actual Cash Value Dispute | Claim Handling | Claim Settled | 1 | 0.2% |
| Adverse Underwrtng Decsn | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Discontinuation & Replacement | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Refusal to Insure | Underwriting | Insufficient Information | 1 | 0.2% |
| Storage Fees | Claim Handling | Claim Settled | 1 | 0.2% |
| Actual Cash Value Dispute | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Adjuster Handling | Claim Handling | No Jurisdiction | 1 | 0.2% |
| Refusal to Insure | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Policy Information | PolicyHolder Service | 1 | 0.2% |
| Other Fees | PolicyHolder Service | 1 | 0.2% |
| Lapsed | PolicyHolder Service | 1 | 0.2% |
| Actual Cash Value Dispute | Claim Handling | No Jurisdiction | 1 | 0.2% |
auto Complaints by State
| State | Complaints |
|---|---|
| Connecticut | 510 |
Recent auto Complaints Against PROGRESSIVE CASUALTY INSURANCE COMPANY
- auto Complaint #CT-7085605-db84b028 — Connecticut (2026-05-13)
- auto Complaint #CT-7085498-7c2153f0 — Connecticut (2026-05-11)
- auto Complaint #CT-7085409-296580a4 — Connecticut (2026-05-07)
- auto Complaint #CT-7085280-c0ecd61a — Connecticut (2026-05-04)
- auto Complaint #CT-7085178-395896f7 — Connecticut (2026-04-30)
- auto Complaint #CT-7085124-42d3f533 — Connecticut (2026-04-29)
- auto Complaint #CT-7084926-a97a1437 — Connecticut (2026-04-23)
- auto Complaint #CT-7084838-806e6d0e — Connecticut (2026-04-20)
- auto Complaint #CT-7084694-92e73528 — Connecticut (2026-04-15)
- auto Complaint #CT-7084630-b38beb90 — Connecticut (2026-04-14)
Frequently Asked Questions
How many auto complaints does PROGRESSIVE CASUALTY INSURANCE COMPANY have?
PROGRESSIVE CASUALTY INSURANCE COMPANY has 510 auto insurance complaints on file, according to NAIC and state DOI data.
What are the most common auto complaint issues with PROGRESSIVE CASUALTY INSURANCE COMPANY?
The most common auto complaint issues for PROGRESSIVE CASUALTY INSURANCE COMPANY are: Claim denial (125), Delayed payment (85), Unfair settlement (82), Premium or billing dispute (58), Adjuster Handling | Claim Handling (13).
Which states have the most auto complaints against PROGRESSIVE CASUALTY INSURANCE COMPANY?
The states with the most auto complaints against PROGRESSIVE CASUALTY INSURANCE COMPANY are: Connecticut (510).
auto Complaints by State
PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints by State
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in California
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- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in New York
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in Florida
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in Illinois
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in Pennsylvania
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in Ohio
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in Georgia
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in North Carolina
- PROGRESSIVE CASUALTY INSURANCE COMPANY Complaints in New Jersey