PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE — health Insurance Complaints
Analysis of 418 health insurance complaints filed against PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE, based on public NAIC and state DOI data.
Key Statistics
- health Complaints: 418
- Total Complaints (All Types): 420
- health Share: 99.5%
- NAIC Complaint Ratio: 2.46
- AI Risk Score: 84/100
health Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 190 | 45.5% |
| Claim denial | 82 | 19.6% |
| Premium or billing dispute | 57 | 13.6% |
| Policy cancellation | 9 | 2.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 6 | 1.4% |
| Cust Srvc Policy Holder Srvcs | Information Furnished | 2 | 0.5% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 2 | 0.5% |
| Cash Value | Information Furnished | 2 | 0.5% |
| Other | Contract Language/Legal Issue | 2 | 0.5% |
| Refusal to Insure | No Jurisdiction | 2 | 0.5% |
| Unsatisfactory Settle/Offer | No Jurisdiction | 2 | 0.5% |
| Coverage dispute | 2 | 0.5% |
| Cust Srvc Policy Holder Srvcs | Company Position Upheld; Information Furnished | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs; Material Change To Contract | Information Furnished; Contract Language/Legal Issue; Polic | 1 | 0.2% |
| Unfair settlement | 1 | 0.2% |
| Assignment of Benefits; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Claim Settled | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs | Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Cash Value; Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnishe | 1 | 0.2% |
| Cash Value; Cust Srvc Policy Holder Srvcs | Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Claim Settled | 1 | 0.2% |
| Other | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Other | Insufficient Information | 1 | 0.2% |
| Prompt Pay; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld | 1 | 0.2% |
| Recoupment Of Claims Payment | Information Furnished; Corrective Action Taken; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Record Only | 1 | 0.2% |
| Provider or network dispute | 1 | 0.2% |
| Cust Service Claim Handling; Essential Health Benefit; Unsatisfactory Settle/Offer | Referred To; No Jurisdiction; Contr | 1 | 0.2% |
| Cust Service Claim Handling | No Jurisdiction; Referred To | 1 | 0.2% |
| Cash Value; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Continuation of Benefits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; No Jurisdiction; Company Position | 1 | 0.2% |
| Cash Value | Insufficient Information; Information Furnished | 1 | 0.2% |
| Endorsement / Rider | Contract Language/Legal Issue; No Jurisdiction | 1 | 0.2% |
| Unauthorized Acts | Contract Language/Legal Issue; Question of Fact | 1 | 0.2% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Conversion; Endorsement / Rider | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; No Jurisdiction | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling | Corrective Action Taken; Additional Monies Received | 1 | 0.2% |
| Agent Handling; Improper Inducements | Question of Fact; Information Furnished | 1 | 0.2% |
| Cash Value; Cust Service Claim Handling | Cash Surrender Paid; Information Furnished | 1 | 0.2% |
| Agent Handling | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Other | No Jurisdiction; Information Furnished | 1 | 0.2% |
| Agent Handling | Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Insufficient Information | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value; Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Information Furnished | 1 | 0.2% |
| Agent Handling; Churning | Referred for Disciplinary Actn | 1 | 0.2% |
| Other; Unsatisfactory Settle/Offer | Information Furnished; Insufficient Information | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.2% |
| Other; Other | No Jurisdiction | 1 | 0.2% |
| Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Rehabilitative/habilitative ; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Lan | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; No Jurisdiction | 1 | 0.2% |
| Other | Other; Information Furnished | 1 | 0.2% |
| Cash Value | Contract Language/Legal Issue | 1 | 0.2% |
| Refusal to Insure | Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value; Other | Contract Language/Legal Issue | 1 | 0.2% |
| Agent Handling | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Cash Value; Other | Information Furnished | 1 | 0.2% |
| Cash Value; Other | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 1 | 0.2% |
| Churning | Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Cash Value | 1 | 0.2% |
| Refusal to Insure | Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Misrepresentation | Contract Language/Legal Issue | 1 | 0.2% |
| Other | Information Furnished; Policy Not In Force | 1 | 0.2% |
| Cash Value | Insufficient Information | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled | 1 | 0.2% |
| Cash Value | Information Furnished; Additional Monies Received | 1 | 0.2% |
| Other | Information Furnished; Corrective Action Taken | 1 | 0.2% |
health Complaints by State
| State | Complaints |
|---|---|
| Texas | 418 |
Recent health Complaints Against PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE
- health Complaint #TX-454108-27ef1466 — Texas (2026-04-20)
- health Complaint #TX-452423-fde3069f — Texas (2026-04-02)
- health Complaint #TX-449997-27ef1466 — Texas (2026-03-11)
- health Complaint #TX-449648-3c737aad — Texas (2026-03-09)
- health Complaint #TX-448210-912d9984 — Texas (2026-02-20)
- health Complaint #TX-447585-3c737aad — Texas (2026-02-13)
- health Complaint #TX-447305-d3023105 — Texas (2026-02-11)
- health Complaint #TX-446933-fde3069f — Texas (2026-02-06)
- health Complaint #TX-446857-cae991d9 — Texas (2026-02-06)
- health Complaint #TX-446851-f66460cc — Texas (2026-02-05)
Frequently Asked Questions
How many health complaints does PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE have?
PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE has 418 health insurance complaints on file, according to NAIC and state DOI data.
What are the most common health complaint issues with PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE?
The most common health complaint issues for PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE are: Delayed payment (190), Claim denial (82), Premium or billing dispute (57), Policy cancellation (9), Unsatisfactory Settle/Offer | Contract Language/Legal Issue (6).
Which states have the most health complaints against PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE?
The states with the most health complaints against PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE are: Texas (418).
health Complaints by State
PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints by State
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in California
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in Texas
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in New York
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in Florida
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in Illinois
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in Pennsylvania
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in Ohio
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in Georgia
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in North Carolina
- PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE Complaints in New Jersey