SOUTHERN COUNTY MUTUAL INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 570 homeowners insurance complaints filed against SOUTHERN COUNTY MUTUAL INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 570
Total homeowners Complaints (All States): 570
Texas Share: 100.0%
AI Risk Score: 57/100

Analysis: SOUTHERN COUNTY MUTUAL INSURANCE COMPANY homeowners in Texas

SOUTHERN COUNTY MUTUAL INSURANCE COMPANY has accumulated 570 homeowners insurance complaints from consumers in Texas. Across all states, SOUTHERN COUNTY MUTUAL INSURANCE COMPANY has 570 total homeowners complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 192 complaints. Other common issues include Premium or billing dispute (153), Claim denial (103), Policy cancellation (26).

The most active year was 2021 with 10 complaints filed.

Consumers in Texas who have homeowners disputes with SOUTHERN COUNTY MUTUAL INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	192	33.7%
Premium or billing dispute	153	26.8%
Claim denial	103	18.1%
Policy cancellation	26	4.6%
Unsatisfactory Settle/Offer \| Question of Fact	9	1.6%
Cust Service Claim Handling \| Information Furnished	4	0.7%
Unsatisfactory Settle/Offer \| Claim Settled	4	0.7%
Other \| Information Furnished	3	0.5%
Post-Claim Underwriting \| Contract Language/Legal Issue	3	0.5%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	3	0.5%
Post-Claim Underwriting \| Corrective Action Taken	2	0.4%
Assignment of Benefits \| Contract Language/Legal Issue	2	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	2	0.4%
Misleading sales	2	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received	2	0.4%
Unsatisfactory Settle/Offer \| Information Furnished	2	0.4%
Liability Dispute \| Question of Fact; Information Furnished	2	0.4%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	2	0.4%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Additional Payment Expected	1	0.2%
Refusal to Insure; Use Of Clue Reports \| Question of Fact; Information Furnished; Company Position Upheld	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Quest	1	0.2%
Liability Dispute; Post-Claim Underwriting \| Company Position Upheld; Contract Language/Legal Issue; Question of Fact	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.2%
Liability Dispute \| Claim Settled	1	0.2%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Endorsement / Rider \| Information Furnished	1	0.2%
Agent Handling \| Information Furnished	1	0.2%
Liability Dispute \| Complainant Retained Attorney; Additional Payment Expected; Question of Fact	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	1	0.2%
Cust Service Claim Handling; Notice Requirements; Post-Claim Underwriting \| Corrective Action Taken; Referred for Discip	1	0.2%
Cust Service Claim Handling \| Question of Fact	1	0.2%
Cust Service Claim Handling \| Contract Language/Legal Issue	1	0.2%
Agent Handling; Unauthorized Acts \| Corrective Action Taken; Information Furnished	1	0.2%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Additional Payment Expected; Additional Mo	1	0.2%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	0.2%
Unfair Discrimination \| Information Furnished	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Information Furnished	1	0.2%
Cust Service Claim Handling; Unfair Discrim-Clms Handling \| Complainant Retained Attorney; Question of Fact; Contract La	1	0.2%
Liability Dispute \| Question of Fact	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	1	0.2%
Post-Claim Underwriting \| Information Furnished	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	1	0.2%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Question of Fact	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	1	0.2%
Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact; Additional Monies Received	1	0.2%
Cust Service Claim Handling \| Additional Monies Received; Additional Payment Expected; Claim Settled	1	0.2%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Post-Claim Underwriting \| Question of Fact	1	0.2%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Information Furnished	1	0.2%
Liability Dispute \| Additional Monies Received; Information Furnished	1	0.2%
Cust Service Claim Handling \| Contract Language/Legal Issue; Question of Fact	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Additional Monies Received; Complainant Retained Attorney; Information Furnished	1	0.2%
Other \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld	1	0.2%
Other \| Other; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	1	0.2%
Cust Service Claim Handling \| Information Furnished; Question of Fact; Claim Settled	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.2%
Identification Card Issue \| Corrective Action Taken; Information Furnished	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received; Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.2%
Unsatisfactory Settle/Offer \| Company Position Upheld	1	0.2%
Endorsement / Rider; Unsatisfactory Settle/Offer \| Additional Payment Expected; Company Position Upheld	1	0.2%

Complaints by Year

2021: 10 complaints
2020: 28 complaints
2019: 36 complaints
2018: 35 complaints
2017: 67 complaints
2016: 88 complaints
2015: 79 complaints
2014: 82 complaints
2013: 90 complaints
2012: 55 complaints

Recent homeowners Complaints Against SOUTHERN COUNTY MUTUAL INSURANCE COMPANY in Texas

homeowners Complaint #TX-311983-7f3b91a6 (2021-05-06) — Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Additional Payment Expected
homeowners Complaint #TX-311480-24d70509 (2021-04-28) — Delayed payment
homeowners Complaint #TX-311115-4f8c6a90 (2021-04-23) — Other | Information Furnished
homeowners Complaint #TX-309483-a0622a5e (2021-03-30) — Policy cancellation
homeowners Complaint #TX-309438-a0622a5e (2021-03-29) — Policy cancellation
homeowners Complaint #TX-309316-b05dad3d (2021-03-26) — Claim denial
homeowners Complaint #TX-308122-457f931f (2021-03-08) — Premium or billing dispute
homeowners Complaint #TX-306968-7f3b91a6 (2021-02-22) — Unsatisfactory Settle/Offer | Question of Fact
homeowners Complaint #TX-306735-a0622a5e (2021-02-09) — Policy cancellation
homeowners Complaint #TX-305237-02e6f980 (2021-01-19) — Premium or billing dispute

Frequently Asked Questions

How many homeowners complaints does SOUTHERN COUNTY MUTUAL INSURANCE COMPANY have in Texas?

SOUTHERN COUNTY MUTUAL INSURANCE COMPANY has 570 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with SOUTHERN COUNTY MUTUAL INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (192), Premium or billing dispute (153), Claim denial (103), Policy cancellation (26), Unsatisfactory Settle/Offer | Question of Fact (9).

How does SOUTHERN COUNTY MUTUAL INSURANCE COMPANY's homeowners record in Texas compare to other states?

SOUTHERN COUNTY MUTUAL INSURANCE COMPANY has 570 homeowners complaints in Texas out of 570 total homeowners complaints nationwide. That is 100.0% of their homeowners volume.

Where can I file a homeowners complaint against SOUTHERN COUNTY MUTUAL INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.