STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY — auto Insurance Complaints
Analysis of 705 auto insurance complaints filed against STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints: 705
- Total Complaints (All Types): 9,583
- auto Share: 7.4%
- NAIC Complaint Ratio: 0.1
- AI Risk Score: 45/100
auto Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 189 | 26.8% |
| Unfair settlement | 127 | 18.0% |
| Claim denial | 93 | 13.2% |
| Premium or billing dispute | 51 | 7.2% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 30 | 4.3% |
| Adjuster Handling | Claim Handling | 23 | 3.3% |
| Policy cancellation | 18 | 2.6% |
| Actual Cash Value Dispute | Claim Handling | 12 | 1.7% |
| Claim Procedure | Claim Handling | Company Position Substantiated | 12 | 1.7% |
| Contributory Comparative Negligence | Claim Handling | 9 | 1.3% |
| Actual Cash Value Dispute | Claim Handling | Company Position Substantiated | 8 | 1.1% |
| Nonrenewal | Underwriting | Company Position Substantiated | 7 | 1.0% |
| Coverage dispute | 6 | 0.9% |
| Diminished Value | Claim Handling | Company Position Substantiated | 6 | 0.9% |
| Adjuster Handling | Claim Handling | Claim Settled | 6 | 0.9% |
| Claim Procedure | Claim Handling | 6 | 0.9% |
| Actual Cash Value Dispute | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 5 | 0.7% |
| Labor Rate | Claim Handling | 4 | 0.6% |
| Claim Handling Other | Claim Handling | 4 | 0.6% |
| Misleading sales | 4 | 0.6% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 4 | 0.6% |
| Loss of Use | Claim Handling | Company Position Substantiated | 4 | 0.6% |
| Storage Fees | Claim Handling | 4 | 0.6% |
| Unsatisfactory Offer | Claim Handling | 4 | 0.6% |
| Contributory Comparative Negligence | Claim Handling | Company Position Substantiated | 3 | 0.4% |
| Storage Fees | Claim Handling | Claim Settled | 3 | 0.4% |
| Nonrenewal | Underwriting | 3 | 0.4% |
| Steering | Claim Handling | 3 | 0.4% |
| Loss of Use | Claim Handling | 3 | 0.4% |
| Adjuster Handling | Claim Handling | Company Position Overturned | 3 | 0.4% |
| Policy Service | PolicyHolder Service | Company Position Substantiated | 2 | 0.3% |
| CLUE Reports | Underwriting | Company Position Substantiated | 2 | 0.3% |
| Labor Rate | Claim Handling | Claim Settled | 2 | 0.3% |
| Actual Cash Value Dispute | Claim Handling | Claim Settled | 2 | 0.3% |
| Diminished Value | Claim Handling | 2 | 0.3% |
| Adjuster Handling | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 2 | 0.3% |
| Claims Other | Claim Handling | Company Position Substantiated | 2 | 0.3% |
| Adverse Underwrtng Decsn | Underwriting | 2 | 0.3% |
| Excessive Charges | Underwriting | Company Position Substantiated | 2 | 0.3% |
| Loss of Use | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.1% |
| Steering | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Adjuster Handling | Claim Handling | No Jurisdiction | 1 | 0.1% |
| Policy Service | PolicyHolder Service | 1 | 0.1% |
| Notice Requirements | PolicyHolder Service | Company Position Substantiated | 1 | 0.1% |
| Fraud | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Diminished Value | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.1% |
| Claim Handling Other | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.1% |
| Nonrenewal | Underwriting | Claim Settled | 1 | 0.1% |
| Prompt Pay | Claim Handling | Claim Settled | 1 | 0.1% |
| Storage Fees | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.1% |
| CLUE Reports | Underwriting | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Information Fur | 1 | 0.1% |
| Diminished Value | Claim Handling | Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Claim Handling Other | Claim Handling | No Jurisdiction | 1 | 0.1% |
| Loss of Use | Claim Handling | Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Policy Information | PolicyHolder Service | 1 | 0.1% |
| Unlicensed Adjuster/Appraiser | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Contributory Comparative Negligence | Claim Handling | Claim Settled | 1 | 0.1% |
| Claim Recoding/Bundling | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Subrogation | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Liability Dispute | Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Excessive Charges | Underwriting | 1 | 0.1% |
| Storage Fees | Claim Handling | Company Position Overturned | 1 | 0.1% |
| Unsatisfactory Offer | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Contributory Comparative Negligence | Claim Handling | Company Position Overturned | 1 | 0.1% |
| Policy Service Other | PolicyHolder Service | Company Position Substantiated | 1 | 0.1% |
| Adjuster Handling | Claim Handling | Complaint Withdrawn | 1 | 0.1% |
| Loss of Use | Claim Handling | Company Position Overturned | 1 | 0.1% |
| Assignment of Benefits | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
auto Complaints by State
| State | Complaints |
|---|---|
| Connecticut | 676 |
| Texas | 29 |
Recent auto Complaints Against STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- auto Complaint #CT-7085434-e2c856ef — Connecticut (2026-05-07)
- auto Complaint #CT-7085377-0011865f — Connecticut (2026-05-06)
- auto Complaint #CT-7085301-73c63afd — Connecticut (2026-05-05)
- auto Complaint #CT-7085141-f0798106 — Connecticut (2026-04-29)
- auto Complaint #CT-7085132-f0798106 — Connecticut (2026-04-29)
- auto Complaint #TX-454886-93adaee4 — Texas (2026-04-28)
- auto Complaint #CT-7084880-814960d3 — Connecticut (2026-04-21)
- auto Complaint #CT-7084839-9a7315d7 — Connecticut (2026-04-20)
- auto Complaint #CT-7084604-d9a12c08 — Connecticut (2026-04-14)
- auto Complaint #CT-7084575-497d2d82 — Connecticut (2026-04-13)
Frequently Asked Questions
How many auto complaints does STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY have?
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY has 705 auto insurance complaints on file, according to NAIC and state DOI data.
What are the most common auto complaint issues with STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY?
The most common auto complaint issues for STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY are: Delayed payment (189), Unfair settlement (127), Claim denial (93), Premium or billing dispute (51), Adjuster Handling | Claim Handling | Company Position Substantiated (30).
Which states have the most auto complaints against STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY?
The states with the most auto complaints against STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY are: Connecticut (676), Texas (29).
auto Complaints by State
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints by State
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in California
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in Texas
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in New York
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in Florida
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in Illinois
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in Pennsylvania
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in Ohio
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in Georgia
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in North Carolina
- STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY Complaints in New Jersey