TEXAS MUTUAL INSURANCE COMPANY — workers-compensation Complaints in Texas

Detailed analysis of 516 workers-compensation insurance complaints filed against TEXAS MUTUAL INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

workers-compensation Complaints in Texas: 516
Total workers-compensation Complaints (All States): 516
Texas Share: 100.0%
NAIC Complaint Ratio: 1.72
AI Risk Score: 68/100

Analysis: TEXAS MUTUAL INSURANCE COMPANY workers-compensation in Texas

TEXAS MUTUAL INSURANCE COMPANY has accumulated 516 workers-compensation insurance complaints from consumers in Texas. Across all states, TEXAS MUTUAL INSURANCE COMPANY has 516 total workers-compensation complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Claim denial with 301 complaints. Other common issues include Delayed payment (60), Provider or network dispute (16), Unsatisfactory Settle/Offer | Contract Language/Legal Issue (14).

The most active year was 2026 with 9 complaints filed.

Consumers in Texas who have workers-compensation disputes with TEXAS MUTUAL INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

workers-compensation Complaint Issues in Texas

Issue Type	Complaints	%
Claim denial	301	58.3%
Delayed payment	60	11.6%
Provider or network dispute	16	3.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	14	2.7%
Premium or billing dispute	13	2.5%
Policy cancellation	6	1.2%
DWC Quality Of Care \| Contract Language/Legal Issue	5	1.0%
DWC Medical Benefit Delivery \| Contract Language/Legal Issue	3	0.6%
DWC Medical Benefit Delivery; Timely Filing Deficiency \| Contract Language/Legal Issue	3	0.6%
DWC Medical Benefit Delivery \| Information Furnished	3	0.6%
DWC Quality Of Care \| Information Furnished; Company Position Upheld	2	0.4%
Cust Service Claim Handling \| Information Furnished; Contract Language/Legal Issue	2	0.4%
Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	2	0.4%
Access to Care; Continuity of Treatment \| Information Furnished	2	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	2	0.4%
DWC Communications \| Information Furnished	2	0.4%
Other \| Insufficient Information	2	0.4%
DWC Quality Of Care; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	2	0.4%
Timely Filing Deficiency; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	2	0.4%
Access to Care; Cust Srvc Policy Holder Srvcs \| Information Furnished; Question of Fact; Contract Language/Legal Issue	1	0.2%
Cust Srvc Policy Holder Srvcs \| Information Furnished; Corrective Action Taken	1	0.2%
Cust Service Claim Handling \| Company Position Upheld; Question of Fact; Information Furnished	1	0.2%
Cust Srvc Policy Holder Srvcs \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	0.2%
Access to Care; Cust Srvc Policy Holder Srvcs \| Information Furnished; Referred To; Contract Language/Legal Issue	1	0.2%
Continuity of Treatment \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Coordination of Benefits; Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Cust Service Claim Handling; Other \| Information Furnished; Question of Fact	1	0.2%
Den/N-Pymt MD Nec Trmt N-Emrg \| Contract Language/Legal Issue; Information Furnished; Company Position Upheld	1	0.2%
Access to Care \| Corrective Action Taken; Information Furnished	1	0.2%
Access to Care \| Company Position Upheld; Information Furnished	1	0.2%
Cust Service Claim Handling \| Contract Language/Legal Issue	1	0.2%
Other \| Company Position Upheld; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished	1	0.2%
Access to Care \| Information Furnished; Company Position Upheld	1	0.2%
Unsatisfactory Settle/Offer \| Company Position Upheld	1	0.2%
DWC Medical Benefit Delivery \| Information Furnished; Company Position Upheld	1	0.2%
Access to Care; Continuity of Treatment \| Company Position Upheld	1	0.2%
Access to Care \| Insufficient Information	1	0.2%
DWC Quality Of Care \| Company Position Upheld; Information Furnished	1	0.2%
DWC Quality Of Care \| Question of Fact; Information Furnished; Contract Language/Legal Issue	1	0.2%
DWC Quality Of Care \| Information Furnished; Question of Fact	1	0.2%
DWC Quality Of Care \| Question of Fact; Information Furnished	1	0.2%
Access to Care; Continuity of Treatment; Cust Service Claim Handling; DWC Quality Of Care \| Question of Fact; Informatio	1	0.2%
Timely Filing Deficiency; Unsatisfactory Settle/Offer \| Company Position Upheld	1	0.2%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	0.2%
Access to Care; Continuity of Treatment; Cust Service Claim Handling; DWC Quality Of Care; Unsatisfactory Settle/Offer \|	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Failure to Timely Respond	1	0.2%
DWC Medical Benefit Delivery; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.2%
DWC Quality Of Care; Unsatisfactory Settle/Offer \| Information Furnished	1	0.2%
DWC Quality Of Care \| Information Furnished	1	0.2%
Access to Care \| Contract Language/Legal Issue	1	0.2%
Access to Care; Continuity of Treatment; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract	1	0.2%
DWC Quality Of Care \| Company Position Upheld	1	0.2%
Access to Care; DWC Communications \| Company Position Upheld	1	0.2%
Cust Service Claim Handling; DWC Medical Benefit Delivery \| Contract Language/Legal Issue	1	0.2%
Coordination of Benefits \| Contract Language/Legal Issue	1	0.2%
DWC Indemnity Benefit Delivery \| Company Position Upheld	1	0.2%
Access to Care; Other \| Information Furnished	1	0.2%
Access to Care; Continuity of Treatment; Primary Care Providr Selection \| Information Furnished; Contract Language/Legal	1	0.2%
Timely Filing Deficiency \| Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	0.2%
DWC Medical Benefit Delivery; Unsatisfactory Settle/Offer \| Information Furnished	1	0.2%
Continuity of Treatment; DWC Medical Benefit Delivery \| Contract Language/Legal Issue	1	0.2%
Continuity Of Treatment; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	1	0.2%
DWC Medical Benefit Delivery \| Contract Language/Legal Issue; Information Furnished; Company Position Upheld	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Complainant Retained Attorney	1	0.2%
DWC Medical Benefit Delivery \| Insufficient Information; Low Priority	1	0.2%
Unsatisfactory Settle/Offer \| Insufficient Information	1	0.2%
DWC Quality Of Care \| Information Furnished; Contract Language/Legal Issue; Corrective Action Taken	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Other	1	0.2%
DWC Medical Benefit Delivery; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Other; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Other	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Contract Language/Legal Issue	1	0.2%
Other	1	0.2%
Den/N-Pymt MD Nec Trmt N-Emrg; IRO Notice Of Review \| Information Furnished; Referred To	1	0.2%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Failure to Timely Respond; Information Furnished	1	0.2%
Other \| Information Furnished	1	0.2%
DWC Medical Benefit Delivery \| Question of Fact; Contract Language/Legal Issue; Information Furnished	1	0.2%
DWC Medical Benefit Delivery \| Referred for Disciplinary Actn; Information Furnished	1	0.2%
Continuity Of Treatment \| Contract Language/Legal Issue	1	0.2%
Agent Handling \| Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Insufficient Information; Information Furnished	1	0.2%
DWC Medical Benefit Delivery \| Other	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer; Usual And Customary \| Information Furnished	1	0.2%
Refusal to Insure \| Information Furnished; No Jurisdiction	1	0.2%
DWC Medical Benefit Delivery \| Information Furnished; Additional Monies Received	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished	1	0.2%
Coordination of Benefits \| Record Only	1	0.2%

Complaints by Year

2026: 9 complaints
2025: 20 complaints
2024: 21 complaints
2023: 8 complaints
2022: 4 complaints
2021: 9 complaints
2020: 7 complaints
2019: 6 complaints
2018: 19 complaints
2017: 42 complaints
2016: 119 complaints
2015: 128 complaints
2014: 82 complaints
2013: 19 complaints
2012: 23 complaints

Recent workers-compensation Complaints Against TEXAS MUTUAL INSURANCE COMPANY in Texas

workers-compensation Complaint #TX-452002-2763ca9f (2026-03-30) — Delayed payment
workers-compensation Complaint #TX-451700-e89282c9 (2026-03-26) — Delayed payment
workers-compensation Complaint #TX-451588-4c925b1a (2026-03-25) — Claim denial
workers-compensation Complaint #TX-449753-4c925b1a (2026-03-09) — Claim denial
workers-compensation Complaint #TX-448911-95c02349 (2026-03-02) — Premium or billing dispute
workers-compensation Complaint #TX-448327-7374e527 (2026-02-23) — Access to Care; Cust Srvc Policy Holder Srvcs | Information Furnished; Question of Fact; Contract Language/Legal Issue
workers-compensation Complaint #TX-447914-09bbb7e3 (2026-02-18) — Delayed payment
workers-compensation Complaint #TX-444036-d7695c25 (2026-01-07) — Policy cancellation
workers-compensation Complaint #TX-443611-f1951751 (2026-01-02) — DWC Quality Of Care | Information Furnished; Company Position Upheld
workers-compensation Complaint #TX-442144-92ed736d (2025-12-11) — Cust Srvc Policy Holder Srvcs | Information Furnished; Corrective Action Taken

Frequently Asked Questions

How many workers-compensation complaints does TEXAS MUTUAL INSURANCE COMPANY have in Texas?

TEXAS MUTUAL INSURANCE COMPANY has 516 workers-compensation insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common workers-compensation complaint issues with TEXAS MUTUAL INSURANCE COMPANY in Texas?

The most common issues are: Claim denial (301), Delayed payment (60), Provider or network dispute (16), Unsatisfactory Settle/Offer | Contract Language/Legal Issue (14), Premium or billing dispute (13).

How does TEXAS MUTUAL INSURANCE COMPANY's workers-compensation record in Texas compare to other states?

TEXAS MUTUAL INSURANCE COMPANY has 516 workers-compensation complaints in Texas out of 516 total workers-compensation complaints nationwide. That is 100.0% of their workers-compensation volume.

Where can I file a workers-compensation complaint against TEXAS MUTUAL INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.