TRAVELERS PERSONAL INSURANCE COMPANY — homeowners Insurance Complaints
Analysis of 908 homeowners insurance complaints filed against TRAVELERS PERSONAL INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints: 908
- Total Complaints (All Types): 949
- homeowners Share: 95.7%
- NAIC Complaint Ratio: 0.14
- AI Risk Score: 43/100
homeowners Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 367 | 40.4% |
| Claim denial | 164 | 18.1% |
| Premium or billing dispute | 87 | 9.6% |
| Policy cancellation | 56 | 6.2% |
| Unfair settlement | 41 | 4.5% |
| Nonrenewal | Underwriting | Company Position Substantiated | 11 | 1.2% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 7 | 0.8% |
| Adjuster Handling | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 6 | 0.7% |
| Nonrenewal | Underwriting | 5 | 0.6% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 4 | 0.4% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 4 | 0.4% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled | 3 | 0.3% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 3 | 0.3% |
| Claim Procedure | Claim Handling | Company Position Substantiated | 3 | 0.3% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 3 | 0.3% |
| Unsatisfactory Settle/Offer | Question of Fact | 3 | 0.3% |
| Adjuster Handling | Claim Handling | 2 | 0.2% |
| Adverse Underwrtng Decsn | Underwriting | Company Position Substantiated | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Position Upheld | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Question of Fact | 2 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Information | 2 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/ | 2 | 0.2% |
| Refusal to Insure | Underwriting | 2 | 0.2% |
| Cust Service Claim Handling | Question of Fact | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Information Furnished | 2 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Question | 2 | 0.2% |
| Excessive Charges | Underwriting | Company Position Substantiated | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 2 | 0.2% |
| Misrepresentation | Information Furnished | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company Position Upheld | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | 2 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 2 | 0.2% |
| Cust Service Claim Handling | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact | 1 | 0.1% |
| Other | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Additio | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Co | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Infor | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Company Positio | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Additional Payment Expected | 1 | 0.1% |
| Refusal to Insure | Underwriting | Company Position Substantiated | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Co | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Corrective Action Taken | 1 | 0.1% |
| Policy Information | PolicyHolder Service | 1 | 0.1% |
| Other | Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Quest | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Posi | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue; A | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled; Contract Language/Leg | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Endorsement / Rider | Company Position Upheld; Contract Language/Legal Issue; Question of | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Posi | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Additional Monies Recei | 1 | 0.1% |
| Use Of Clue Reports | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Endorsement / Rider; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Corrective Acti | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Infor | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Appraisal Process Invoked; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of F | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Information Fur | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/ | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnis | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 1 | 0.1% |
| Underwriting/Handling | Underwriting | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Uph | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Informat | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Complaint Withdrawn; Additional Payment Expected; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Redlining | Underwriting | Company Position Substantiated | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional M | 1 | 0.1% |
| Unsatisfactory Settle/Offer; Use Of Clue Reports | Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Additional P | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Complaint Withdrawn; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Contract L | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Contract Language/Le | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Contract | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Adjuster Handling | Claim Handling | Referred to Outside Agency/Dept | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Claim Settled | 1 | 0.1% |
| Summary of Benefits | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Refusal to Insure; Use Of Clue Reports | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Failure to Timely Respond; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Contract Language/Le | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 1 | 0.1% |
| Endorsement / Rider | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Additional Monies Received; Claim Settled; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Contract Language/Legal Issue; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Corrective Action Taken | 1 | 0.1% |
| Endorsement / Rider; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Information Furnished | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected | 1 | 0.1% |
homeowners Complaints by State
| State | Complaints |
|---|---|
| Texas | 704 |
| Connecticut | 204 |
Recent homeowners Complaints Against TRAVELERS PERSONAL INSURANCE COMPANY
- homeowners Complaint #CT-7085514-bbecf150 — Connecticut (2026-05-12)
- homeowners Complaint #TX-455084-a2094143 — Texas (2026-04-29)
- homeowners Complaint #CT-7084983-eac491cd — Connecticut (2026-04-24)
- homeowners Complaint #TX-454088-a2094143 — Texas (2026-04-20)
- homeowners Complaint #TX-454020-6b18a124 — Texas (2026-04-20)
- homeowners Complaint #CT-7084843-d9cdd96c — Connecticut (2026-04-20)
- homeowners Complaint #CT-7084574-b2fcde78 — Connecticut (2026-04-13)
- homeowners Complaint #TX-453054-3fdcae50 — Texas (2026-04-09)
- homeowners Complaint #TX-452988-de7cca6b — Texas (2026-04-09)
- homeowners Complaint #TX-452664-7c7d8af9 — Texas (2026-04-06)
Frequently Asked Questions
How many homeowners complaints does TRAVELERS PERSONAL INSURANCE COMPANY have?
TRAVELERS PERSONAL INSURANCE COMPANY has 908 homeowners insurance complaints on file, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with TRAVELERS PERSONAL INSURANCE COMPANY?
The most common homeowners complaint issues for TRAVELERS PERSONAL INSURANCE COMPANY are: Delayed payment (367), Claim denial (164), Premium or billing dispute (87), Policy cancellation (56), Unfair settlement (41).
Which states have the most homeowners complaints against TRAVELERS PERSONAL INSURANCE COMPANY?
The states with the most homeowners complaints against TRAVELERS PERSONAL INSURANCE COMPANY are: Texas (704), Connecticut (204).
homeowners Complaints by State
- homeowners Complaints in California
- homeowners Complaints in Texas
- homeowners Complaints in New York
- homeowners Complaints in Florida
- homeowners Complaints in Illinois
- homeowners Complaints in Pennsylvania
- homeowners Complaints in Ohio
- homeowners Complaints in Georgia
- homeowners Complaints in North Carolina
- homeowners Complaints in New Jersey
TRAVELERS PERSONAL INSURANCE COMPANY Complaints by State
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in California
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in Texas
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in New York
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in Florida
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in Illinois
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in Pennsylvania
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in Ohio
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in Georgia
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in North Carolina
- TRAVELERS PERSONAL INSURANCE COMPANY Complaints in New Jersey