UNITED SERVICES AUTOMOBILE ASSOCIATION — homeowners Insurance Complaints
Analysis of 1,891 homeowners insurance complaints filed against UNITED SERVICES AUTOMOBILE ASSOCIATION, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints: 1,891
- Total Complaints (All Types): 2,039
- homeowners Share: 92.7%
- NAIC Complaint Ratio: 0.23
- AI Risk Score: 49/100
homeowners Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 925 | 48.9% |
| Claim denial | 319 | 16.9% |
| Premium or billing dispute | 121 | 6.4% |
| Policy cancellation | 30 | 1.6% |
| Unsatisfactory Settle/Offer | Question of Fact | 28 | 1.5% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact | 10 | 0.5% |
| Unfair settlement | 9 | 0.5% |
| Other | Information Furnished | 9 | 0.5% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 8 | 0.4% |
| Not Within TDI Jurisdiction | No Jurisdiction | 8 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished | 7 | 0.4% |
| Liability Dispute | Question of Fact | 7 | 0.4% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 6 | 0.3% |
| Cust Service Claim Handling | Question of Fact | 6 | 0.3% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 6 | 0.3% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact | 5 | 0.3% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 5 | 0.3% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received | 4 | 0.2% |
| Unsatisfactory Settle/Offer | No Jurisdiction | 4 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Lang | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 3 | 0.2% |
| Cust Service Claim Handling | Claim Settled; Information Furnished | 3 | 0.2% |
| Cust Service Claim Handling | Information Furnished | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 3 | 0.2% |
| Nonrenewal | Underwriting | Company Position Substantiated | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Claim Settled | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Question of Fact | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 3 | 0.2% |
| Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact | 3 | 0.2% |
| Liability Dispute | Question of Fact; Information Furnished | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Upheld | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Question of F | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Additional Monies Re | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Corrective | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of F | 2 | 0.1% |
| Other | Question of Fact; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Question of Fact | 2 | 0.1% |
| Misleading sales | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Company Position Upheld; Questio | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Infor | 2 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Claim Settled | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Claim Settled | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received | 2 | 0.1% |
| Excessive Charges | Underwriting | Company Position Substantiated | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling | Corrective Action Taken; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Contract Language/Legal Issu | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Contract Langu | 2 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Additional Payment Expected; Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled | 2 | 0.1% |
| Liability Dispute | Question of Fact; Claim Settled | 2 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Posi | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received | 2 | 0.1% |
| Coverage dispute | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 2 | 0.1% |
| Refusal to Insure | Contract Language/Legal Issue | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 2 | 0.1% |
| Liability Dispute | Claim Settled; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Policy Exclusion; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Posi | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Referred To; No Jurisdiction; Record Only | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Record Only | 1 | 0.1% |
| Claim Handling Other | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Question | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Uph | 1 | 0.1% |
| Refusal to Insure | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Policy Exclusion; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received; Informat | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Additional Payment Expected; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Additional Monies | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received; Claim Se | 1 | 0.1% |
| Liability Dispute | Information Furnished; Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Questio | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Additio | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Company Position Upheld; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Contract L | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected; Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Payment E | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Fur | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Claim Settled; Additional Moni | 1 | 0.1% |
| Misrepresentation | Company Position Upheld; Question of Fact; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Contract Langua | 1 | 0.1% |
| Other | Information Furnished; Question of Fact; Insufficient Information | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/ | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Corrective Action | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Question of Fact | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Languag | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Claim | 1 | 0.1% |
| Cust Service Claim Handling | Corrective Action Taken; Additional Monies Received; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Corrective Action Taken | 1 | 0.1% |
| Liability Dispute | Company Position Upheld; Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Quest | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Question of Fact; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Uph | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Monies Received | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Unfair Discrimination | Company Position Upheld; Contract Language/Legal Issue; Informati | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Corrective Action Taken; Informa | 1 | 0.1% |
| Cust Service Claim Handling | Additional Monies Received; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Claim Settle | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Correctiv | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/ | 1 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Company Position Upheld; Informa | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Question of Fact; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; In | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Use Of Clue Reports | Company Position Upheld; Question of Fact; Contract Language/Legal Is | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Other | Record Only; Insufficient Information | 1 | 0.1% |
| Cust Service Claim Handling | Insufficient Information | 1 | 0.1% |
| Misrepresentation; Refusal to Insure | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Misrepresentation; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language | 1 | 0.1% |
| Liability Dispute | Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Corrective Action Ta | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Use Of Clue Reports | Information Furnished | 1 | 0.1% |
| Use Of Clue Reports | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Question of Fact | 1 | 0.1% |
| Other | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Contract Language/Legal | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Additio | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Liability Dispute | Information Furnished | 1 | 0.1% |
| Liability Dispute | Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Claim Settled; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Information Furnished; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Ap | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling | Corrective Action Taken; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Information | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Appraisal Process Invoked; Question of Fact; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Contract Language/Legal Issu | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Use Of Clue Reports | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Infor | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer; Usual And Customary | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Post-Claim Underwriting; Use Of Clue Reports | Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Appraisal Process Invoked; Question of Fact | 1 | 0.1% |
| Post-Claim Underwriting; Use Of Clue Reports | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer; Usual And Customary | Additional Monies Received | 1 | 0.1% |
| Not Within TDI Jurisdiction | Record Only; No Jurisdiction; Referred To | 1 | 0.1% |
| Liability Dispute | Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Claimant Fraud | Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Appraisal Process Invoked | 1 | 0.1% |
| Post-Claim Underwriting | Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken | 1 | 0.1% |
| Post-Claim Underwriting | Question of Fact | 1 | 0.1% |
| Claimant Fraud; Cust Service Claim Handling | Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Referred for Disciplinary Actn | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled | 1 | 0.1% |
| Assignment of Benefits | Additional Monies Received; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling | Additional Payment Expected | 1 | 0.1% |
| Other | Information Furnished; Question of Fact | 1 | 0.1% |
| Claim Settled | 1 | 0.1% |
| Assignment of Benefits; Cust Service Claim Handling | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Other | Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Refusal to Insure; Unfair Discrimination | Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Cl | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 1 | 0.1% |
| Other | Additional Monies Received; No Jurisdiction | 1 | 0.1% |
| Other | Other; Information Furnished | 1 | 0.1% |
| Disabled Individuals Access; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken | 1 | 0.1% |
| Liability Dispute | No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled; Question of Fact | 1 | 0.1% |
| Liability Dispute | Question of Fact; Additional Monies Received; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Post-Claim Underwriting | No Jurisdiction | 1 | 0.1% |
| Refusal to Insure | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unauthorized Acts | Corrective Action Taken; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Complainant Retained Attorney; Claim Settled; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest | 1 | 0.1% |
| Post-Claim Underwriting | Claim Settled; Additional Monies Received | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | No Jurisdiction; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Claim Settled | 1 | 0.1% |
| Other | Information Furnished; Other | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Failure to Timely Respond; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Complainant Retained Attorney; Information Furnished | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Additional Payment Expected | 1 | 0.1% |
| Use Of Clue Reports | Information Furnished | 1 | 0.1% |
| Unfair Discrim-Clms Handling | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact; Information Furnished; Additional Monies Received | 1 | 0.1% |
| Liability Dispute | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Referred To; No Jurisdiction | 1 | 0.1% |
| Unfair Discrim-Clms Handling | Referred To; No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Referred To | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Liability Dispute | Additional Monies Received; Information Furnished | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; No Jurisdiction | 1 | 0.1% |
| Liability Dispute | Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled; Information Furnished | 1 | 0.1% |
| XX-Subrogation | Information Furnished | 1 | 0.1% |
homeowners Complaints by State
| State | Complaints |
|---|---|
| Texas | 1,850 |
| Connecticut | 41 |
Recent homeowners Complaints Against UNITED SERVICES AUTOMOBILE ASSOCIATION
- homeowners Complaint #TX-454652-ba5359dc — Texas (2026-04-24)
- homeowners Complaint #TX-454185-a968fa24 — Texas (2026-04-21)
- homeowners Complaint #TX-454005-023d4da6 — Texas (2026-04-20)
- homeowners Complaint #TX-453963-06681b2d — Texas (2026-04-20)
- homeowners Complaint #TX-453892-efb16a11 — Texas (2026-04-17)
- homeowners Complaint #TX-453512-4b6619f9 — Texas (2026-04-14)
- homeowners Complaint #TX-453485-a968fa24 — Texas (2026-04-14)
- homeowners Complaint #CT-7084565-ea5da83c — Connecticut (2026-04-13)
- homeowners Complaint #TX-453082-f037c48b — Texas (2026-04-09)
- homeowners Complaint #TX-452836-faa30590 — Texas (2026-04-07)
Frequently Asked Questions
How many homeowners complaints does UNITED SERVICES AUTOMOBILE ASSOCIATION have?
UNITED SERVICES AUTOMOBILE ASSOCIATION has 1891 homeowners insurance complaints on file, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with UNITED SERVICES AUTOMOBILE ASSOCIATION?
The most common homeowners complaint issues for UNITED SERVICES AUTOMOBILE ASSOCIATION are: Delayed payment (925), Claim denial (319), Premium or billing dispute (121), Policy cancellation (30), Unsatisfactory Settle/Offer | Question of Fact (28).
Which states have the most homeowners complaints against UNITED SERVICES AUTOMOBILE ASSOCIATION?
The states with the most homeowners complaints against UNITED SERVICES AUTOMOBILE ASSOCIATION are: Texas (1850), Connecticut (41).
homeowners Complaints by State
- homeowners Complaints in California
- homeowners Complaints in Texas
- homeowners Complaints in New York
- homeowners Complaints in Florida
- homeowners Complaints in Illinois
- homeowners Complaints in Pennsylvania
- homeowners Complaints in Ohio
- homeowners Complaints in Georgia
- homeowners Complaints in North Carolina
- homeowners Complaints in New Jersey
UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints by State
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in California
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in Texas
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in New York
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in Florida
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in Illinois
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in Pennsylvania
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in Ohio
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in Georgia
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in North Carolina
- UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints in New Jersey