USAA GENERAL INDEMNITY COMPANY — homeowners Complaints in Texas

Detailed analysis of 1,520 homeowners insurance complaints filed against USAA GENERAL INDEMNITY COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 1,520
Total homeowners Complaints (All States): 1,547
Texas Share: 98.3%
NAIC Complaint Ratio: 0.34
AI Risk Score: 52/100

Analysis: USAA GENERAL INDEMNITY COMPANY homeowners in Texas

USAA GENERAL INDEMNITY COMPANY has accumulated 1,520 homeowners insurance complaints from consumers in Texas. Across all states, USAA GENERAL INDEMNITY COMPANY has 1,547 total homeowners complaints, making Texas responsible for 98.3% of the volume.

The most frequent complaint sub-type is Delayed payment with 758 complaints. Other common issues include Claim denial (218), Premium or billing dispute (113), Policy cancellation (26).

The most active year was 2026 with 93 complaints filed.

Consumers in Texas who have homeowners disputes with USAA GENERAL INDEMNITY COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	758	49.9%
Claim denial	218	14.3%
Premium or billing dispute	113	7.4%
Policy cancellation	26	1.7%
Unsatisfactory Settle/Offer \| Question of Fact	18	1.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact	11	0.7%
Unsatisfactory Settle/Offer \| Information Furnished	8	0.5%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	7	0.5%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	7	0.5%
Liability Dispute \| Question of Fact	6	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	5	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	5	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Contract Language/	4	0.3%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	4	0.3%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	4	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished	4	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	4	0.3%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	4	0.3%
Other \| Information Furnished	4	0.3%
Unsatisfactory Settle/Offer \| Claim Settled	4	0.3%
Unsatisfactory Settle/Offer \| No Jurisdiction	4	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Quest	3	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	3	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Company Position Uph	3	0.2%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Contract Language/Legal Issue	3	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	3	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	3	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Company Position Upheld	3	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	3	0.2%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	3	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	3	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	3	0.2%
Unsatisfactory Settle/Offer \| Additional Monies Received	3	0.2%
Not Within TDI Jurisdiction \| No Jurisdiction	3	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Monies Re	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Additio	2	0.1%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue	2	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue; Question of Fact; Company Position Upheld	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Information Furnis	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled	2	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Company Position Upheld; Question of Fact	2	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	2	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Information Furnished	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Claim Settled	2	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Additional Monies Received	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Company	2	0.1%
Cust Service Claim Handling \| Information Furnished; Question of Fact	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Claim Settled	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Company Positio	2	0.1%
Cust Service Claim Handling; Liability Dispute \| Claim Settled; Information Furnished	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Company Posi	2	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	2	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Questio	2	0.1%
Use Of Clue Reports \| Information Furnished	2	0.1%
Cust Service Claim Handling; Liability Dispute \| Question of Fact; Additional Payment Expected	2	0.1%
Cust Service Claim Handling \| Information Furnished	2	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	2	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Information Furnished	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Contract Language/Legal Issue; Addit	2	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Corrective Action Taken; Additional Monies Received	2	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact	2	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	2	0.1%
Cust Service Claim Handling \| Claim Settled	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled	2	0.1%
Cust Service Claim Handling \| Question of Fact	2	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected	2	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Payment Expected	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	2	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled; Information Furnished	1	0.1%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; C	1	0.1%
Cust Service Claim Handling \| Corrective Action Taken; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Additional Payment	1	0.1%
Unfair Discrim-Clms Handling \| Company Position Upheld; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Additional Monies Received; Contract	1	0.1%
Cust Service Claim Handling \| Corrective Action Taken; Additional Payment Expected; Question of Fact	1	0.1%
Cust Service Claim Handling \| Information Furnished; Claim Settled; Company Position Upheld	1	0.1%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs \| Information Furnished; Corrective Action Taken	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled; Additional Monies Rec	1	0.1%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Company Position Upheld; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Information Fu	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Additional Monies Recei	1	0.1%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs \| Information Furnished; Contract Language/Legal Issue	1	0.1%
Refusal to Insure; Use Of Clue Reports \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Corrective Action Taken	1	0.1%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs; Use Of Clue Reports \| Contract Language/Legal Issue; Questio	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Company Posi	1	0.1%
Misleading sales	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Addit	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.1%
Cust Srvc Policy Holder Srvcs; Refusal to Insure \| Information Furnished; Question of Fact	1	0.1%
Cust Srvc Policy Holder Srvcs \| Question of Fact; Contract Language/Legal Issue; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Additional Monies Received; Informat	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Information Furnished	1	0.1%
Cust Srvc Policy Holder Srvcs; Use Of Clue Reports \| Contract Language/Legal Issue; Question of Fact; Information Furnis	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Additional Payment E	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact; Corrective Action Taken	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Company	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer; Use Of Clue Reports \| Additional Monies Received; Information	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| Information Furnished; Claim Se	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Company Position Upheld	1	0.1%
Cust Service Claim Handling \| Information Furnished; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Corrective Action Taken	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Qu	1	0.1%
Use Of Clue Reports \| Contract Language/Legal Issue; Corrective Action Taken	1	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue; Company Position Upheld; Claim Settled	1	0.1%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs \| Information Furnished; Company Position Upheld; Contract La	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Company Position Upheld; Claim Settl	1	0.1%
Cust Service Claim Handling \| Claim Settled; Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs; Unsatisfactory Settle/Offer \| Additional Monies Received; Qu	1	0.1%
Misrepresentation \| Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs; Use Of Clue Reports \| Question of Fact; Company Position Uph	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Additional P	1	0.1%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Monies Received	1	0.1%
Cust Srvc Policy Holder Srvcs \| Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Cust Srvc Policy Holder Srvcs; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Policy Exclusion; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact; Contract Langu	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Corrective Acti	1	0.1%
Refusal to Insure \| Question of Fact; Information Furnished	1	0.1%
Cust Service Claim Handling; Unfair Discrim-Clms Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Lang	1	0.1%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled; Question of Fact	1	0.1%
Cust Service Claim Handling \| Company Position Upheld; Referred To; Contract Language/Legal Issue	1	0.1%
Liability Dispute \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Company Positio	1	0.1%
Cust Service Claim Handling \| Claim Settled; Contract Language/Legal Issue; Additional Monies Received	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Contract Lang	1	0.1%
Cust Service Claim Handling; Unfair Discrim-Clms Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue;	1	0.1%
Use Of Clue Reports \| Company Position Upheld; Contract Language/Legal Issue; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Corrective A	1	0.1%
Misrepresentation \| Question of Fact; Information Furnished	1	0.1%
Cust Service Claim Handling \| Company Position Upheld; Information Furnished	1	0.1%
Misrepresentation; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	1	0.1%
Cust Srvc Policy Holder Srvcs \| Company Position Upheld; Information Furnished	1	0.1%
Other; Unsatisfactory Settle/Offer \| Corrective Action Taken; Additional Payment Expected	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Company Position Upheld	1	0.1%
Cust Service Claim Handling \| Information Furnished; Company Position Upheld	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	1	0.1%
Liability Dispute \| Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Information Furnis	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Corrective Action Taken	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Claim Settled; Information Furni	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Claim	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Company Position	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Question of Fac	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Contract	1	0.1%
Cust Service Claim Handling; Liability Dispute \| Information Furnished; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Claim Settled	1	0.1%
Other; Unsatisfactory Settle/Offer \| Company Position Upheld; Claim Settled; Contract Language/Legal Issue	1	0.1%
Use Of Clue Reports \| Additional Monies Received; Corrective Action Taken; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Liability Dispute \| Claim Settled; Corrective Action Taken; Information Furnished	1	0.1%
Cust Service Claim Handling \| Additional Monies Received; Corrective Action Taken; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Addit	1	0.1%
Liability Dispute \| Additional Payment Expected; Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue; Qu	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Contract Language/Le	1	0.1%
Cust Service Claim Handling \| Information Furnished; Question of Fact; Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact; Contract Language/Legal Issu	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Contract Langu	1	0.1%
Liability Dispute \| Information Furnished; Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld	1	0.1%
Use Of Clue Reports \| Question of Fact; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Additional Monies Received; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Appraisal Process Invoked	1	0.1%
Use Of Clue Reports \| Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Contract Language/	1	0.1%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Contract Language/Legal Issue; Claim Settled	1	0.1%
Cust Service Claim Handling \| Additional Monies Received; Question of Fact; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Additional Monies Received	1	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue; Additional Monies Received; Question of Fact	1	0.1%
Liability Dispute \| Additional Monies Received; Question of Fact; Contract Language/Legal Issue	1	0.1%
Post-Claim Underwriting \| Information Furnished	1	0.1%
Cust Service Claim Handling; Liability Dispute \| Company Position Upheld; Question of Fact	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling \| No Jurisdiction	1	0.1%
Use Of Clue Reports \| Question of Fact; Company Position Upheld	1	0.1%
Liability Dispute; Post-Claim Underwriting; Use Of Clue Reports \| Contract Language/Legal Issue; Question of Fact; Compa	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled	1	0.1%
Post-Claim Underwriting \| Information Furnished; Question of Fact	1	0.1%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	1	0.1%
Unsatisfactory Settle/Offer; Usual And Customary \| Additional Monies Received; Claim Settled	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact; Additional Monies Received	1	0.1%
Liability Dispute \| Question of Fact; Company Position Upheld	1	0.1%
Other \| Corrective Action Taken	1	0.1%
Assignment of Benefits \| Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.1%
Cust Service Claim Handling \| Additional Monies Received	1	0.1%
Unsatisfactory Settle/Offer; Usual And Customary \| Question of Fact; Company Position Upheld	1	0.1%
Cust Service Claim Handling; Endorsement / Rider; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Lega	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Consumer Withdraw; Claim Settled	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Additional P	1	0.1%
Post-Claim Underwriting \| Contract Language/Legal Issue	1	0.1%
Other \| No Jurisdiction	1	0.1%
Assignment of Benefits \| Claim Settled	1	0.1%
Cust Service Claim Handling \| Corrective Action Taken	1	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.1%
Cust Service Claim Handling \| Claim Settled; Additional Monies Received	1	0.1%
Liability Dispute \| No Jurisdiction	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Additional Payment Expected	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received	1	0.1%
Post-Claim Underwriting \| Additional Monies Received	1	0.1%
Other; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; No Jurisdiction	1	0.1%
Cust Service Claim Handling; Liability Dispute \| Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Complainant Retained Attorney; Information Furnished; Additional Payment Expected	1	0.1%
Cust Service Claim Handling \| Question of Fact; Additional Monies Received	1	0.1%
Other \| Insufficient Information	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled; Additional Monies Received	1	0.1%
Post-Claim Underwriting; Use Of Clue Reports \| Information Furnished; Company Position Upheld	1	0.1%
Liability Dispute \| Corrective Action Taken; Question of Fact; Additional Monies Received	1	0.1%
Unsatisfactory Settle/Offer \| Complainant Retained Attorney; Additional Monies Received	1	0.1%
Other \| Information Furnished; No Jurisdiction	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Additional Payment Expected	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received; Contract Language/Legal Issue	1	0.1%
Coverage dispute	1	0.1%
Liability Dispute \| Question of Fact; Complainant Retained Attorney	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; No Jurisdiction; Information Furn	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.1%
Liability Dispute \| Information Furnished; Contract Language/Legal Issue	1	0.1%
Liability Dispute \| Question of Fact; Information Furnished	1	0.1%
Liability Dispute \| Question of Fact; Contract Language/Legal Issue; Information Furnished	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Company Position Upheld	1	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished; Question of Fact	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled	1	0.1%
Cust Service Claim Handling \| Additional Monies Received; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled	1	0.1%
Liability Dispute \| Contract Language/Legal Issue; Information Furnished; Question of Fact	1	0.1%

Complaints by Year

2026: 93 complaints
2025: 244 complaints
2024: 188 complaints
2023: 131 complaints
2022: 108 complaints
2021: 97 complaints
2020: 87 complaints
2019: 92 complaints
2018: 84 complaints
2017: 94 complaints
2016: 108 complaints
2015: 63 complaints
2014: 43 complaints
2013: 58 complaints
2012: 30 complaints

Recent homeowners Complaints Against USAA GENERAL INDEMNITY COMPANY in Texas

homeowners Complaint #TX-455200-a4c5c5ff (2026-04-30) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Monies Re
homeowners Complaint #TX-454902-da2a2161 (2026-04-28) — Delayed payment
homeowners Complaint #TX-454641-e34bf706 (2026-04-27) — Premium or billing dispute
homeowners Complaint #TX-454533-b3e5a8fc (2026-04-23) — Delayed payment
homeowners Complaint #TX-454190-9ffb5611 (2026-04-21) — Delayed payment
homeowners Complaint #TX-454159-da2a2161 (2026-04-21) — Delayed payment
homeowners Complaint #TX-453952-b3e5a8fc (2026-04-17) — Delayed payment
homeowners Complaint #TX-453882-704008cd (2026-04-17) — Claim denial
homeowners Complaint #TX-453843-01692b9a (2026-04-16) — Premium or billing dispute
homeowners Complaint #TX-453787-55c77249 (2026-04-16) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does USAA GENERAL INDEMNITY COMPANY have in Texas?

USAA GENERAL INDEMNITY COMPANY has 1520 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with USAA GENERAL INDEMNITY COMPANY in Texas?

The most common issues are: Delayed payment (758), Claim denial (218), Premium or billing dispute (113), Policy cancellation (26), Unsatisfactory Settle/Offer | Question of Fact (18).

How does USAA GENERAL INDEMNITY COMPANY's homeowners record in Texas compare to other states?

USAA GENERAL INDEMNITY COMPANY has 1520 homeowners complaints in Texas out of 1547 total homeowners complaints nationwide. That is 98.3% of their homeowners volume.

Where can I file a homeowners complaint against USAA GENERAL INDEMNITY COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.