ACE AMERICAN INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 249 homeowners insurance complaints filed against ACE AMERICAN INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 249
Total homeowners Complaints (All States): 251
Texas Share: 99.2%
NAIC Complaint Ratio: 19.15
AI Risk Score: 83/100

Analysis: ACE AMERICAN INSURANCE COMPANY homeowners in Texas

ACE AMERICAN INSURANCE COMPANY has accumulated 249 homeowners insurance complaints from consumers in Texas. Across all states, ACE AMERICAN INSURANCE COMPANY has 251 total homeowners complaints, making Texas responsible for 99.2% of the volume.

The most frequent complaint sub-type is Delayed payment with 177 complaints. Other common issues include Claim denial (34), Premium or billing dispute (7), Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact (2).

The most active year was 2026 with 10 complaints filed.

Consumers in Texas who have homeowners disputes with ACE AMERICAN INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	177	71.1%
Claim denial	34	13.7%
Premium or billing dispute	7	2.8%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	2	0.8%
Unsatisfactory Settle/Offer \| Question of Fact	2	0.8%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	2	0.8%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled	1	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	1	0.4%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	1	0.4%
Other; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Additional Monies Received; Information Furnished	1	0.4%
Cust Service Claim Handling \| Additional Payment Expected; Information Furnished; Question of Fact	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.4%
Liability Dispute \| Question of Fact	1	0.4%
Liability Dispute \| No Jurisdiction; Information Furnished; Question of Fact	1	0.4%
Liability Dispute \| Additional Payment Expected	1	0.4%
Cust Service Claim Handling \| Additional Payment Expected; Information Furnished	1	0.4%
Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Information Furnished	1	0.4%
Misrepresentation \| Information Furnished; Question of Fact	1	0.4%
Other \| Contract Language/Legal Issue	1	0.4%
Liability Dispute \| Additional Monies Received; Question of Fact	1	0.4%
Other \| Insufficient Information	1	0.4%
Cust Service Claim Handling; Liability Dispute \| Question of Fact	1	0.4%
Unsatisfactory Settle/Offer \| Additional Monies Received	1	0.4%
Unauthorized Acts \| Additional Monies Received; Claim Settled	1	0.4%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	0.4%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue; Claim Settled	1	0.4%
Liability Dispute \| Information Furnished; Question of Fact	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Information Furnished	1	0.4%

Complaints by Year

2026: 10 complaints
2025: 36 complaints
2024: 28 complaints
2023: 22 complaints
2022: 28 complaints
2021: 17 complaints
2020: 11 complaints
2019: 7 complaints
2018: 11 complaints
2017: 16 complaints
2016: 24 complaints
2015: 7 complaints
2014: 8 complaints
2013: 13 complaints
2012: 11 complaints

Recent homeowners Complaints Against ACE AMERICAN INSURANCE COMPANY in Texas

homeowners Complaint #TX-454370-30547a63 (2026-04-22) — Delayed payment
homeowners Complaint #TX-450679-30547a63 (2026-03-18) — Delayed payment
homeowners Complaint #TX-450371-30547a63 (2026-03-16) — Delayed payment
homeowners Complaint #TX-450243-7b133b1c (2026-03-13) — Delayed payment
homeowners Complaint #TX-449594-108a3cae (2026-03-09) — Delayed payment
homeowners Complaint #TX-449256-8f1c4911 (2026-03-04) — Delayed payment
homeowners Complaint #TX-449027-108a3cae (2026-03-02) — Delayed payment
homeowners Complaint #TX-448807-b5c9eb73 (2026-02-27) — Claim denial
homeowners Complaint #TX-448742-30547a63 (2026-02-26) — Delayed payment
homeowners Complaint #TX-446891-108a3cae (2026-02-06) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does ACE AMERICAN INSURANCE COMPANY have in Texas?

ACE AMERICAN INSURANCE COMPANY has 249 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with ACE AMERICAN INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (177), Claim denial (34), Premium or billing dispute (7), Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact (2), Unsatisfactory Settle/Offer | Question of Fact (2).

How does ACE AMERICAN INSURANCE COMPANY's homeowners record in Texas compare to other states?

ACE AMERICAN INSURANCE COMPANY has 249 homeowners complaints in Texas out of 251 total homeowners complaints nationwide. That is 99.2% of their homeowners volume.

Where can I file a homeowners complaint against ACE AMERICAN INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.