AETNA HEALTH AND LIFE INSURANCE COMPANY — health Complaints in Connecticut
Detailed analysis of 131 health insurance complaints filed against AETNA HEALTH AND LIFE INSURANCE COMPANY by consumers in Connecticut, based on public NAIC and state DOI data.
Key Statistics
- health Complaints in Connecticut: 131
- Total health Complaints (All States): 153
- Connecticut Share: 85.6%
- NAIC Complaint Ratio: 1.01
- AI Risk Score: 46/100
Analysis: AETNA HEALTH AND LIFE INSURANCE COMPANY health in Connecticut
AETNA HEALTH AND LIFE INSURANCE COMPANY has accumulated 131 health insurance complaints from consumers in Connecticut. Across all states, AETNA HEALTH AND LIFE INSURANCE COMPANY has 153 total health complaints, making Connecticut responsible for 85.6% of the volume.
The most frequent complaint sub-type is Provider or network dispute with 32 complaints. Other common issues include Claim denial (30), Delayed payment (16), Unfair settlement (14).
The most active year was 2026 with 13 complaints filed.
Consumers in Connecticut who have health disputes with AETNA HEALTH AND LIFE INSURANCE COMPANY can file a complaint with the Connecticut Department of Insurance.
health Complaint Issues in Connecticut
| Issue Type | Complaints | % |
|---|---|---|
| Provider or network dispute | 32 | 24.4% |
| Claim denial | 30 | 22.9% |
| Delayed payment | 16 | 12.2% |
| Unfair settlement | 14 | 10.7% |
| Coverage dispute | 8 | 6.1% |
| CPT Code Issue | Claim Handling | 6 | 4.6% |
| Other | 4 | 3.1% |
| Co-pay, Deductible, and Co-Insurance Issues | Claim Handling | Company Position Substantiated | 2 | 1.5% |
| Claim Handling Other | Claim Handling | 2 | 1.5% |
| Claim Procedure | Claim Handling | Claim Settled | 2 | 1.5% |
| Claim Procedure | Claim Handling | 1 | 0.8% |
| Misleading sales | 1 | 0.8% |
| Policy Service | PolicyHolder Service | No Action Requested/Required | 1 | 0.8% |
| Authorization Dispute | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.8% |
| Co-pay, Deductible, and Co-Insurance Issues | Claim Handling | 1 | 0.8% |
| UR INTERNAL/EXTERNAL APPEAL PROCEDURE | Claim Handling | Company Position Substantiated | 1 | 0.8% |
| Recoupment | Claim Handling | Company Position Substantiated | 1 | 0.8% |
| Inadequate Reimbursement/Rates | PolicyHolder Service | 1 | 0.8% |
| Prompt Pay | Claim Handling | Company Position Overturned | 1 | 0.8% |
| Policy Service | PolicyHolder Service | Company Position Overturned | 1 | 0.8% |
| Prompt Pay | Claim Handling | Insufficient Information | 1 | 0.8% |
| CPT Code Issue | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.8% |
| Co-pay, Deductible, and Co-Insurance Issues | Claim Handling | Company Position Overturned | 1 | 0.8% |
| CPT Code Issue | Claim Handling | Company Position Substantiated | 1 | 0.8% |
| Claim Recoding/Bundling | Claim Handling | 1 | 0.8% |
Complaints by Year
- 2026: 13 complaints
- 2025: 30 complaints
- 2024: 22 complaints
- 2023: 38 complaints
- 2022: 27 complaints
- 2021: 1 complaints
Recent health Complaints Against AETNA HEALTH AND LIFE INSURANCE COMPANY in Connecticut
- health Complaint #CT-7085029-70d6e218 (2026-04-27) — Claim denial
- health Complaint #CT-7084955-a022c1bc (2026-04-24) — Other
- health Complaint #CT-7084888-b6fde30b (2026-04-22) — Claim Procedure | Claim Handling
- health Complaint #CT-7084852-b8e5faa4 (2026-04-21) — Delayed payment
- health Complaint #CT-7084837-b85c3fac (2026-04-20) — Delayed payment
- health Complaint #CT-7084134-01f48353 (2026-03-25) — Provider or network dispute
- health Complaint #CT-7084048-e4ee6776 (2026-03-23) — Misleading sales
- health Complaint #CT-7083616-131bca52 (2026-03-09) — Delayed payment
- health Complaint #CT-7083593-131bca52 (2026-03-09) — Provider or network dispute
- health Complaint #CT-7083368-df9bda2c (2026-03-03) — Claim denial
Frequently Asked Questions
How many health complaints does AETNA HEALTH AND LIFE INSURANCE COMPANY have in Connecticut?
AETNA HEALTH AND LIFE INSURANCE COMPANY has 131 health insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.
What are the most common health complaint issues with AETNA HEALTH AND LIFE INSURANCE COMPANY in Connecticut?
The most common issues are: Provider or network dispute (32), Claim denial (30), Delayed payment (16), Unfair settlement (14), Coverage dispute (8).
How does AETNA HEALTH AND LIFE INSURANCE COMPANY's health record in Connecticut compare to other states?
AETNA HEALTH AND LIFE INSURANCE COMPANY has 131 health complaints in Connecticut out of 153 total health complaints nationwide. That is 85.6% of their health volume.
Where can I file a health complaint against AETNA HEALTH AND LIFE INSURANCE COMPANY in Connecticut?
You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.
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