Aetna — health Complaints in Illinois
Detailed analysis of 87 health insurance complaints filed against Aetna by consumers in Illinois, based on public NAIC and state DOI data.
Key Statistics
- health Complaints in Illinois: 87
- Total health Complaints (All States): 4,381
- Illinois Share: 2.0%
- NAIC Complaint Ratio: 1.25
- AI Risk Score: 85/100
Analysis: Aetna health in Illinois
Aetna has accumulated 87 health insurance complaints from consumers in Illinois. Across all states, Aetna has 4,381 total health complaints, making Illinois responsible for 2.0% of the volume.
The most frequent complaint sub-type is Network dispute with 19 complaints. Other common issues include Billing error (17), Prior authorization (15), Coverage gap (15).
The most active year was 2026 with 8 complaints filed.
Consumers in Illinois who have health disputes with Aetna can file a complaint with the Illinois Department of Insurance.
health Complaint Issues in Illinois
| Issue Type | Complaints | % |
|---|---|---|
| Network dispute | 19 | 21.8% |
| Billing error | 17 | 19.5% |
| Prior authorization | 15 | 17.2% |
| Coverage gap | 15 | 17.2% |
| Claim denial | 13 | 14.9% |
| Premium increase | 8 | 9.2% |
Complaints by Year
- 2026: 8 complaints
- 2025: 22 complaints
- 2024: 17 complaints
- 2023: 19 complaints
- 2022: 12 complaints
- 2021: 9 complaints
Recent health Complaints Against Aetna in Illinois
- health Complaint #IC-MOCQK4GU-Y33A35 (2026-04-21) — Premium increase
- health Complaint #IC-MOCQK4GT-HC06UL (2026-04-04) — Premium increase
- health Complaint #IC-MOCQK4GU-SPMFWR (2026-04-02) — Prior authorization
- health Complaint #IC-MOCQK4GQ-1TWM48 (2026-03-04) — Prior authorization
- health Complaint #IC-MOCQK4GU-XS0XX9 (2026-02-10) — Claim denial
- health Complaint #IC-MOCQK4GR-U3RS0X (2026-01-31) — Network dispute
- health Complaint #IC-MNKGSO6Z-V5HLQK (2026-01-23) — Billing error
- health Complaint #IC-MNNBOEKJ-D9KZ7R (2026-01-02) — Network dispute
- health Complaint #IC-MOCQK4GT-RS92JA (2025-12-18) — Claim denial
- health Complaint #IC-MOCQK4GP-5HC90T (2025-12-08) — Prior authorization
Frequently Asked Questions
How many health complaints does Aetna have in Illinois?
Aetna has 87 health insurance complaints on file from consumers in Illinois, according to NAIC and state DOI data.
What are the most common health complaint issues with Aetna in Illinois?
The most common issues are: Network dispute (19), Billing error (17), Prior authorization (15), Coverage gap (15), Claim denial (13).
How does Aetna's health record in Illinois compare to other states?
Aetna has 87 health complaints in Illinois out of 4381 total health complaints nationwide. That is 2.0% of their health volume.
Where can I file a health complaint against Aetna in Illinois?
You can file a complaint with the Illinois Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.