HANOVER INSURANCE COMPANY, THE — homeowners Complaints in Texas

Detailed analysis of 32 homeowners insurance complaints filed against HANOVER INSURANCE COMPANY, THE by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 32
Total homeowners Complaints (All States): 81
Texas Share: 39.5%
NAIC Complaint Ratio: 1.15
AI Risk Score: 46/100

Analysis: HANOVER INSURANCE COMPANY, THE homeowners in Texas

HANOVER INSURANCE COMPANY, THE has accumulated 32 homeowners insurance complaints from consumers in Texas. Across all states, HANOVER INSURANCE COMPANY, THE has 81 total homeowners complaints, making Texas responsible for 39.5% of the volume.

The most frequent complaint sub-type is Delayed payment with 14 complaints. Other common issues include Claim denial (11), Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company Position Upheld (1), Unsatisfactory Settle/Offer | Consumer Withdraw (1).

The most active year was 2026 with 1 complaint filed.

Consumers in Texas who have homeowners disputes with HANOVER INSURANCE COMPANY, THE can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	14	43.8%
Claim denial	11	34.4%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Company Position Upheld	1	3.1%
Unsatisfactory Settle/Offer \| Consumer Withdraw	1	3.1%
Premium or billing dispute	1	3.1%
Unfair Discrimination \| Insufficient Information	1	3.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Question of Fact	1	3.1%
Other \| Additional Payment Expected; Information Furnished	1	3.1%
Endorsement / Rider \| Information Furnished	1	3.1%

Complaints by Year

2026: 1 complaints
2025: 1 complaints
2024: 1 complaints
2023: 1 complaints
2021: 2 complaints
2020: 1 complaints
2019: 4 complaints
2018: 2 complaints
2016: 3 complaints
2015: 4 complaints
2014: 5 complaints
2013: 4 complaints
2012: 3 complaints

Recent homeowners Complaints Against HANOVER INSURANCE COMPANY, THE in Texas

homeowners Complaint #TX-450001-bf1c3004 (2026-03-11) — Claim denial
homeowners Complaint #TX-441859-a891f600 (2025-12-09) — Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company Position Upheld
homeowners Complaint #TX-396773-7fd58bbb (2024-07-01) — Claim denial
homeowners Complaint #TX-357841-9659fecb (2023-03-13) — Delayed payment
homeowners Complaint #TX-323586-a54a17e9 (2021-10-14) — Claim denial
homeowners Complaint #TX-315068-f891ca77 (2021-06-22) — Claim denial
homeowners Complaint #TX-293641-14c1fd63 (2020-06-24) — Delayed payment
homeowners Complaint #TX-263325-a891f600 (2019-06-13) — Unsatisfactory Settle/Offer | Consumer Withdraw
homeowners Complaint #TX-263291-14c1fd63 (2019-06-13) — Delayed payment
homeowners Complaint #TX-263223-14c1fd63 (2019-06-13) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does HANOVER INSURANCE COMPANY, THE have in Texas?

HANOVER INSURANCE COMPANY, THE has 32 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with HANOVER INSURANCE COMPANY, THE in Texas?

The most common issues are: Delayed payment (14), Claim denial (11), Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company Position Upheld (1), Unsatisfactory Settle/Offer | Consumer Withdraw (1), Premium or billing dispute (1).

How does HANOVER INSURANCE COMPANY, THE's homeowners record in Texas compare to other states?

HANOVER INSURANCE COMPANY, THE has 32 homeowners complaints in Texas out of 81 total homeowners complaints nationwide. That is 39.5% of their homeowners volume.

Where can I file a homeowners complaint against HANOVER INSURANCE COMPANY, THE in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.