JACKSON NATIONAL LIFE INSURANCE COMPANY — health Complaints in Texas

Detailed analysis of 492 health insurance complaints filed against JACKSON NATIONAL LIFE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 492
Total health Complaints (All States): 492
Texas Share: 100.0%
NAIC Complaint Ratio: 23.39
AI Risk Score: 82/100

Analysis: JACKSON NATIONAL LIFE INSURANCE COMPANY health in Texas

JACKSON NATIONAL LIFE INSURANCE COMPANY has accumulated 492 health insurance complaints from consumers in Texas. Across all states, JACKSON NATIONAL LIFE INSURANCE COMPANY has 492 total health complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 263 complaints. Other common issues include Premium or billing dispute (91), Claim denial (17), Policy cancellation (15).

The most active year was 2026 with 2 complaints filed.

Consumers in Texas who have health disputes with JACKSON NATIONAL LIFE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	263	53.5%
Premium or billing dispute	91	18.5%
Claim denial	17	3.5%
Policy cancellation	15	3.0%
Cash Value \| Information Furnished	8	1.6%
Cash Value \| Information Furnished; Contract Language/Legal Issue	6	1.2%
Cash Value \| Contract Language/Legal Issue	6	1.2%
Misleading sales	4	0.8%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	3	0.6%
Other \| Information Furnished	3	0.6%
Cash Value \| Contract Language/Legal Issue; Information Furnished	2	0.4%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	2	0.4%
Misrepresentation \| Contract Language/Legal Issue	2	0.4%
Unsatisfactory Settle/Offer \| Information Furnished	2	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	2	0.4%
Agent Handling; Misrepresentation \| Contract Language/Legal Issue	2	0.4%
Cust Srvc Policy Holder Srvcs \| Information Furnished	1	0.2%
Cash Value \| Information Furnished; Contract Language/Legal Issue; Cash Surrender Paid	1	0.2%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Cash Value; Cust Srvc Policy Holder Srvcs \| Information Furnished	1	0.2%
Cash Value; Summary of Benefits \| Information Furnished; Referred To	1	0.2%
Cash Value; Misrepresentation \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Policy Not In Force; Information Furnished	1	0.2%
Cash Value; Unsatisfactory Settle/Offer \| Policy Not In Force; Information Furnished	1	0.2%
Cash Value; Misrepresentation \| Information Furnished; Question of Fact; Contract Language/Legal Issue	1	0.2%
Cash Value; Misrepresentation \| Question of Fact; Contract Language/Legal Issue; Information Furnished	1	0.2%
Cash Value; Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction; Referred	1	0.2%
Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.2%
Unauthorized Acts \| Contract Language/Legal Issue	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received	1	0.2%
Assignment of Benefits; Coordination of Benefits; Cust Service Claim Handling \| Contract Language/Legal Issue; Informati	1	0.2%
Cash Value \| Insufficient Information	1	0.2%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	1	0.2%
Unsatisfactory Settle/Offer \| Cash Surrender Paid	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Referred To	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled	1	0.2%
Coordination of Benefits; Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Info	1	0.2%
Cash Value; Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	1	0.2%
Endorsement / Rider; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.2%
Agent Handling; Misrepresentation \| Question of Fact; Company Position Upheld; Contract Language/Legal Issue	1	0.2%
Misrepresentation; Unauthorized Acts \| Question of Fact; Contract Language/Legal Issue	1	0.2%
Cash Value; Misrepresentation \| Contract Language/Legal Issue; Question of Fact	1	0.2%
Cust Service Claim Handling; Misrepresentation \| Contract Language/Legal Issue	1	0.2%
Misrepresentation \| Question of Fact; Contract Language/Legal Issue	1	0.2%
Agent Handling; Cash Value \| Contract Language/Legal Issue; Question of Fact	1	0.2%
Misrepresentation \| Policy Not In Force	1	0.2%
Cash Value; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction; Contract Language/Legal Issue	1	0.2%
Misrepresentation \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Misrepresentation \| Contract Language/Legal Issue; Company Position Upheld	1	0.2%
Other \| No Jurisdiction	1	0.2%
Agent/Agency Contrct Termin; Cash Value \| Contract Language/Legal Issue	1	0.2%
Cash Value; Other \| Contract Language/Legal Issue	1	0.2%
Agent Handling \| Information Furnished; Contract Language/Legal Issue	1	0.2%
Misrepresentation \| Information Furnished	1	0.2%
Assignment of Benefits; Other; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Inf	1	0.2%
Misrepresentation \| Corrective Action Taken; Information Furnished	1	0.2%
Agent Handling; Churning \| Referred for Disciplinary Actn	1	0.2%
Other \| Information Furnished; Complainant Retained Attorney	1	0.2%
Agent Handling; Misrepresentation \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	0.2%
Other \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Cash Value; Other \| Claim Settled; Additional Monies Received	1	0.2%
Cash Value \| Information Furnished; Additional Payment Expected	1	0.2%
Agent Handling \| No Enforcement Case Opened; Information Furnished	1	0.2%
Grp Conversion/Continuation; Other \| Contract Language/Legal Issue; Corrective Action Taken; Information Furnished	1	0.2%
Other \| No Jurisdiction; Information Furnished; Contract Language/Legal Issue	1	0.2%
Agent Handling \| Contract Language/Legal Issue; Corrective Action Taken	1	0.2%
Other \| Additional Payment Expected; Contract Language/Legal Issue	1	0.2%
Other \| Contract Language/Legal Issue; Policy Not In Force	1	0.2%
Cash Value; Misrepresentation \| Contract Language/Legal Issue	1	0.2%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld	1	0.2%
Cust Service Claim Handling \| Information Furnished	1	0.2%
Access to Care \| Contract Language/Legal Issue; Additional Monies Received	1	0.2%
Cash Value \| Claim Settled; Contract Language/Legal Issue	1	0.2%
Cash Value \| Information Furnished; Policy Not In Force	1	0.2%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	0.2%
Agent Handling \| Information Furnished	1	0.2%
Coverage dispute	1	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	1	0.2%
Agent Handling \| Contract Language/Legal Issue	1	0.2%

Complaints by Year

2026: 2 complaints
2025: 17 complaints
2024: 18 complaints
2023: 25 complaints
2022: 20 complaints
2021: 30 complaints
2020: 30 complaints
2019: 29 complaints
2018: 40 complaints
2017: 59 complaints
2016: 60 complaints
2015: 45 complaints
2014: 59 complaints
2013: 54 complaints
2012: 4 complaints

Recent health Complaints Against JACKSON NATIONAL LIFE INSURANCE COMPANY in Texas

health Complaint #TX-450548-dad166f2 (2026-03-18) — Cust Srvc Policy Holder Srvcs | Information Furnished
health Complaint #TX-447252-84aad696 (2026-02-10) — Delayed payment
health Complaint #TX-436067-1d4ceb4f (2025-10-02) — Premium or billing dispute
health Complaint #TX-435901-18fb638c (2025-09-30) — Delayed payment
health Complaint #TX-434054-df43395e (2025-09-09) — Delayed payment
health Complaint #TX-433179-bec85a8a (2025-08-28) — Delayed payment
health Complaint #TX-431034-84aad696 (2025-08-06) — Delayed payment
health Complaint #TX-430500-1f56c43f (2025-07-30) — Premium or billing dispute
health Complaint #TX-426032-df43395e (2025-06-11) — Delayed payment
health Complaint #TX-424640-84aad696 (2025-05-23) — Delayed payment

Frequently Asked Questions

How many health complaints does JACKSON NATIONAL LIFE INSURANCE COMPANY have in Texas?

JACKSON NATIONAL LIFE INSURANCE COMPANY has 492 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with JACKSON NATIONAL LIFE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (263), Premium or billing dispute (91), Claim denial (17), Policy cancellation (15), Cash Value | Information Furnished (8).

How does JACKSON NATIONAL LIFE INSURANCE COMPANY's health record in Texas compare to other states?

JACKSON NATIONAL LIFE INSURANCE COMPANY has 492 health complaints in Texas out of 492 total health complaints nationwide. That is 100.0% of their health volume.

Where can I file a health complaint against JACKSON NATIONAL LIFE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.