JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) — health Insurance Complaints
Analysis of 269 health insurance complaints filed against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.), based on public NAIC and state DOI data.
Key Statistics
- health Complaints: 269
- Total Complaints (All Types): 269
- health Share: 100.0%
- NAIC Complaint Ratio: 0.86
- AI Risk Score: 53/100
health Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 111 | 41.3% |
| Premium or billing dispute | 85 | 31.6% |
| Claim denial | 18 | 6.7% |
| Policy cancellation | 10 | 3.7% |
| Cash Value | Contract Language/Legal Issue | 2 | 0.7% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Information Furnished | 2 | 0.7% |
| Misrepresentation | Information Furnished | 2 | 0.7% |
| Other | Contract Language/Legal Issue | 2 | 0.7% |
| Misleading sales | 2 | 0.7% |
| Other | Information Furnished | 2 | 0.7% |
| Cash Value; Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnishe | 1 | 0.4% |
| Misrepresentation | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Company Position Upheld | 1 | 0.4% |
| Other | Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Referred To; Contract Language/Legal Issue | 1 | 0.4% |
| Misrepresentation | Information Furnished; Corrective Action Taken | 1 | 0.4% |
| Unauthorized Acts | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Cash Value; Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue; Policy Not In Force | 1 | 0.4% |
| Assignment of Benefits | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Access to Care | Corrective Action Taken; Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Summary of Benefits | Contract Language/Legal Issue; Information Furnished | 1 | 0.4% |
| Cust Service Claim Handling | Information Furnished; Corrective Action Taken | 1 | 0.4% |
| Cash Value | No Jurisdiction; Information Furnished | 1 | 0.4% |
| Cash Value; Misrepresentation | Contract Language/Legal Issue | 1 | 0.4% |
| Cash Value; Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.4% |
| Cash Value; Cust Service Claim Handling | Policy Not In Force | 1 | 0.4% |
| Cust Service Claim Handling | Contract Language/Legal Issue | 1 | 0.4% |
| Cust Service Claim Handling; Misrepresentation; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Corrective | 1 | 0.4% |
| Cash Value; Other | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished | 1 | 0.4% |
| Cash Value | Additional Monies Received; No Jurisdiction | 1 | 0.4% |
| Cash Value | Corrective Action Taken; Information Furnished; Claim Settled | 1 | 0.4% |
| Cash Value; Other | Contract Language/Legal Issue | 1 | 0.4% |
| Cash Value | Referred To | 1 | 0.4% |
| Other | Information Furnished; No Jurisdiction | 1 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 1 | 0.4% |
| Other | No Jurisdiction | 1 | 0.4% |
| Cash Value | Contract Language/Legal Issue; Additional Payment Expected | 1 | 0.4% |
| Cash Value | No Jurisdiction | 1 | 0.4% |
| Other | Insufficient Information | 1 | 0.4% |
| Cash Value | Information Furnished; Other | 1 | 0.4% |
| Coverage dispute | 1 | 0.4% |
health Complaints by State
| State | Complaints |
|---|---|
| Texas | 269 |
Recent health Complaints Against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)
- health Complaint #TX-454041-8888b5a6 — Texas (2026-04-20)
- health Complaint #TX-452566-398a7616 — Texas (2026-04-06)
- health Complaint #TX-451778-f12f129e — Texas (2026-03-27)
- health Complaint #TX-451629-9dd9960e — Texas (2026-03-26)
- health Complaint #TX-450881-398a7616 — Texas (2026-03-20)
- health Complaint #TX-449286-53958cc4 — Texas (2026-03-05)
- health Complaint #TX-446125-7d10ac56 — Texas (2026-01-29)
- health Complaint #TX-445625-a37f9cda — Texas (2026-01-23)
- health Complaint #TX-444984-3580dcca — Texas (2026-01-16)
- health Complaint #TX-444286-398a7616 — Texas (2026-01-09)
Frequently Asked Questions
How many health complaints does JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) have?
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) has 269 health insurance complaints on file, according to NAIC and state DOI data.
What are the most common health complaint issues with JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)?
The most common health complaint issues for JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) are: Delayed payment (111), Premium or billing dispute (85), Claim denial (18), Policy cancellation (10), Cash Value | Contract Language/Legal Issue (2).
Which states have the most health complaints against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)?
The states with the most health complaints against JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) are: Texas (269).
health Complaints by State
JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints by State
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in California
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in Texas
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in New York
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in Florida
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in Illinois
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in Pennsylvania
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in Ohio
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in Georgia
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in North Carolina
- JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) Complaints in New Jersey