LIBERTY MUTUAL FIRE INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 262 homeowners insurance complaints filed against LIBERTY MUTUAL FIRE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 262
Total homeowners Complaints (All States): 294
Texas Share: 89.1%
NAIC Complaint Ratio: 4.34
AI Risk Score: 82/100

Analysis: LIBERTY MUTUAL FIRE INSURANCE COMPANY homeowners in Texas

LIBERTY MUTUAL FIRE INSURANCE COMPANY has accumulated 262 homeowners insurance complaints from consumers in Texas. Across all states, LIBERTY MUTUAL FIRE INSURANCE COMPANY has 294 total homeowners complaints, making Texas responsible for 89.1% of the volume.

The most frequent complaint sub-type is Delayed payment with 146 complaints. Other common issues include Claim denial (55), Premium or billing dispute (10), Policy cancellation (3).

The most active year was 2026 with 14 complaints filed.

Consumers in Texas who have homeowners disputes with LIBERTY MUTUAL FIRE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	146	55.7%
Claim denial	55	21.0%
Premium or billing dispute	10	3.8%
Policy cancellation	3	1.1%
Liability Dispute \| Question of Fact	2	0.8%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact	2	0.8%
Coverage dispute	2	0.8%
Cust Service Claim Handling \| Additional Payment Expected; Contract Language/Legal Issue	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Addit	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue	1	0.4%
Unsatisfactory Settle/Offer \| Additional Monies Received; Company Position Upheld; Question of Fact	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished; Company Position Upheld	1	0.4%
Cust Service Claim Handling \| Question of Fact; Claim Settled; Information Furnished	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished; Contract	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Additional P	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished; Question of Fact	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Company Posi	1	0.4%
Cust Service Claim Handling \| Claim Settled; Additional Monies Received; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Claim Settled	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Claim Settled	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received; Contract Langua	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	0.4%
Cust Service Claim Handling \| Corrective Action Taken; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	1	0.4%
Cust Service Claim Handling; Liability Dispute \| Claim Settled; Question of Fact; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Information Furnished	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Contract Language/Le	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Contract Language/Legal Issue	1	0.4%
Cust Service Claim Handling \| Additional Payment Expected	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.4%
Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	1	0.4%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	1	0.4%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Receiv	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected	1	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Complainant Retained Attorney; Company Position Upheld	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract Language/Legal Issue	1	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected	1	0.4%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.4%
Other \| Corrective Action Taken; Information Furnished	1	0.4%

Complaints by Year

2026: 14 complaints
2025: 25 complaints
2024: 18 complaints
2023: 23 complaints
2022: 16 complaints
2021: 11 complaints
2020: 7 complaints
2019: 12 complaints
2018: 15 complaints
2017: 27 complaints
2016: 24 complaints
2015: 18 complaints
2014: 19 complaints
2013: 17 complaints
2012: 16 complaints

Recent homeowners Complaints Against LIBERTY MUTUAL FIRE INSURANCE COMPANY in Texas

homeowners Complaint #TX-454768-6015d8fb (2026-04-27) — Cust Service Claim Handling | Additional Payment Expected; Contract Language/Legal Issue
homeowners Complaint #TX-454275-c153eac7 (2026-04-21) — Delayed payment
homeowners Complaint #TX-454018-6575927b (2026-04-20) — Delayed payment
homeowners Complaint #TX-453988-d822c03f (2026-04-20) — Delayed payment
homeowners Complaint #TX-453576-a032288a (2026-04-15) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Addit
homeowners Complaint #TX-452878-c153eac7 (2026-04-08) — Delayed payment
homeowners Complaint #TX-452506-4e04bb15 (2026-04-03) — Claim denial
homeowners Complaint #TX-450197-6575927b (2026-03-13) — Delayed payment
homeowners Complaint #TX-448740-a032288a (2026-02-26) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue
homeowners Complaint #TX-447092-c153eac7 (2026-02-09) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does LIBERTY MUTUAL FIRE INSURANCE COMPANY have in Texas?

LIBERTY MUTUAL FIRE INSURANCE COMPANY has 262 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with LIBERTY MUTUAL FIRE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (146), Claim denial (55), Premium or billing dispute (10), Policy cancellation (3), Liability Dispute | Question of Fact (2).

How does LIBERTY MUTUAL FIRE INSURANCE COMPANY's homeowners record in Texas compare to other states?

LIBERTY MUTUAL FIRE INSURANCE COMPANY has 262 homeowners complaints in Texas out of 294 total homeowners complaints nationwide. That is 89.1% of their homeowners volume.

Where can I file a homeowners complaint against LIBERTY MUTUAL FIRE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.