LIBERTY MUTUAL INSURANCE COMPANY — homeowners Insurance Complaints
Analysis of 113 homeowners insurance complaints filed against LIBERTY MUTUAL INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints: 113
- Total Complaints (All Types): 246
- homeowners Share: 45.9%
- NAIC Complaint Ratio: 7.78
- AI Risk Score: 78/100
homeowners Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 40 | 35.4% |
| Claim denial | 19 | 16.8% |
| Premium or billing dispute | 12 | 10.6% |
| Policy cancellation | 5 | 4.4% |
| Misleading sales | 3 | 2.7% |
| Other | Information Furnished | 3 | 2.7% |
| Misrepresentation | Referred To | 3 | 2.7% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 2 | 1.8% |
| Unfair settlement | 1 | 0.9% |
| Nonrenewal | Underwriting | Company Position Substantiated | 1 | 0.9% |
| Refusal to Insure; Use of Credit Reports | Company Position Upheld; Information Furnished | 1 | 0.9% |
| Nonrenewal | Underwriting | 1 | 0.9% |
| Other | Information Furnished; Question of Fact | 1 | 0.9% |
| Adjuster Handling | Claim Handling | Insufficient Information | 1 | 0.9% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Information Furnished | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Appraisal Process Invoked | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Claim Settled | 1 | 0.9% |
| Cust Service Claim Handling | Referred To; No Jurisdiction | 1 | 0.9% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 1 | 0.9% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Complaint Withdrawn; Additional Payment Expected | 1 | 0.9% |
| Unsatisfactory Settle/Offer | No Jurisdiction | 1 | 0.9% |
| Agent Handling | 1 | 0.9% |
| Closed-Lack Of Info Cmplainant; Other | Insufficient Information | 1 | 0.9% |
| Other | No Jurisdiction | 1 | 0.9% |
| Agent/Agency Contrct Termin | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.9% |
| Cust Service Claim Handling | Corrective Action Taken; Information Furnished | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Insufficient Information | 1 | 0.9% |
| Use of Credit Reports | Information Furnished | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue; Complainant Retained Attorney | 1 | 0.9% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Other | 1 | 0.9% |
| Other; Refusal to Insure | Information Furnished; Other | 1 | 0.9% |
| Refusal to Insure | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Additional Monies Received | 1 | 0.9% |
homeowners Complaints by State
| State | Complaints |
|---|---|
| Texas | 98 |
| Connecticut | 15 |
Recent homeowners Complaints Against LIBERTY MUTUAL INSURANCE COMPANY
- homeowners Complaint #CT-7085213-67e89375 — Connecticut (2026-05-01)
- homeowners Complaint #TX-452061-578f439a — Texas (2026-03-31)
- homeowners Complaint #CT-7083450-762c270c — Connecticut (2026-03-04)
- homeowners Complaint #TX-443766-175affe8 — Texas (2026-01-05)
- homeowners Complaint #TX-440768-7fb78ae7 — Texas (2025-11-25)
- homeowners Complaint #TX-440431-6ed95cba — Texas (2025-11-21)
- homeowners Complaint #CT-7077349-180d86a8 — Connecticut (2025-08-13)
- homeowners Complaint #CT-7075861-33f58c2b — Connecticut (2025-06-12)
- homeowners Complaint #CT-7075488-db068dfc — Connecticut (2025-05-27)
- homeowners Complaint #TX-424642-7fb78ae7 — Texas (2025-05-23)
Frequently Asked Questions
How many homeowners complaints does LIBERTY MUTUAL INSURANCE COMPANY have?
LIBERTY MUTUAL INSURANCE COMPANY has 113 homeowners insurance complaints on file, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with LIBERTY MUTUAL INSURANCE COMPANY?
The most common homeowners complaint issues for LIBERTY MUTUAL INSURANCE COMPANY are: Delayed payment (40), Claim denial (19), Premium or billing dispute (12), Policy cancellation (5), Misleading sales (3).
Which states have the most homeowners complaints against LIBERTY MUTUAL INSURANCE COMPANY?
The states with the most homeowners complaints against LIBERTY MUTUAL INSURANCE COMPANY are: Texas (98), Connecticut (15).
homeowners Complaints by State
- homeowners Complaints in California
- homeowners Complaints in Texas
- homeowners Complaints in New York
- homeowners Complaints in Florida
- homeowners Complaints in Illinois
- homeowners Complaints in Pennsylvania
- homeowners Complaints in Ohio
- homeowners Complaints in Georgia
- homeowners Complaints in North Carolina
- homeowners Complaints in New Jersey
LIBERTY MUTUAL INSURANCE COMPANY Complaints by State
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in California
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in Texas
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in New York
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in Florida
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in Illinois
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in Pennsylvania
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in Ohio
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in Georgia
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in North Carolina
- LIBERTY MUTUAL INSURANCE COMPANY Complaints in New Jersey