Liberty Mutual Personal Insurance Company — auto Insurance Complaints
Analysis of 211 auto insurance complaints filed against Liberty Mutual Personal Insurance Company, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints: 211
- Total Complaints (All Types): 692
- auto Share: 30.5%
- NAIC Complaint Ratio: 3.16
- AI Risk Score: 83/100
auto Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Claim denial | 44 | 20.9% |
| Unfair settlement | 36 | 17.1% |
| Delayed payment | 28 | 13.3% |
| Premium or billing dispute | 25 | 11.8% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 12 | 5.7% |
| Policy cancellation | 7 | 3.3% |
| Nonrenewal | Underwriting | Company Position Substantiated | 5 | 2.4% |
| Actual Cash Value Dispute | Claim Handling | 5 | 2.4% |
| Labor Rate | Claim Handling | Company Position Substantiated | 4 | 1.9% |
| Loss of Use | Claim Handling | 4 | 1.9% |
| Nonrenewal | Underwriting | 3 | 1.4% |
| Adjuster Handling | Claim Handling | 3 | 1.4% |
| Coverage dispute | 3 | 1.4% |
| Storage Fees | Claim Handling | 2 | 0.9% |
| Contributory Comparative Negligence | Claim Handling | 2 | 0.9% |
| Claim Handling Other | Claim Handling | 2 | 0.9% |
| Contributory Comparative Negligence | Claim Handling | Claim Settled | 2 | 0.9% |
| Adjuster Handling | Claim Handling | Claim Settled | 2 | 0.9% |
| Unsatisfactory Offer | Claim Handling | Company Position Substantiated | 2 | 0.9% |
| Surrender Problems | PolicyHolder Service | Company Position Substantiated | 1 | 0.5% |
| CLUE Reports | Underwriting | Company Position Substantiated | 1 | 0.5% |
| Adjuster Handling | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.5% |
| Underwriting/Handling | Underwriting | 1 | 0.5% |
| Other | Claim Handling | 1 | 0.5% |
| Loss of Use | Claim Handling | Company Position Substantiated | 1 | 0.5% |
| Storage Fees | Claim Handling | Company Position Substantiated | 1 | 0.5% |
| Claim Procedure | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.5% |
| Excessive Charges | Underwriting | Company Position Substantiated | 1 | 0.5% |
| Claim Handling Other | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.5% |
| Labor Rate | Claim Handling | 1 | 0.5% |
| Contributory Comparative Negligence | Claim Handling | Company Position Substantiated | 1 | 0.5% |
| Other Fees | PolicyHolder Service | Company Position Substantiated | 1 | 0.5% |
| Underwriting Other | Underwriting | Company Position Substantiated | 1 | 0.5% |
| Recoupment | Claim Handling | Company Position Substantiated | 1 | 0.5% |
| Misleading sales | 1 | 0.5% |
| Storage Fees | Claim Handling | Referred to Outside Agency/Dept | 1 | 0.5% |
| Contributory Comparative Negligence | Claim Handling | Company Position Overturned | 1 | 0.5% |
| Unsatisfactory Offer | Claim Handling | 1 | 0.5% |
| Actual Cash Value Dispute | Claim Handling | Company Position Substantiated | 1 | 0.5% |
auto Complaints by State
| State | Complaints |
|---|---|
| Connecticut | 211 |
Recent auto Complaints Against Liberty Mutual Personal Insurance Company
- auto Complaint #CT-7085535-512f49f3 — Connecticut (2026-05-12)
- auto Complaint #CT-7085219-eaca45d4 — Connecticut (2026-05-01)
- auto Complaint #CT-7084476-477104ed — Connecticut (2026-04-09)
- auto Complaint #CT-7083918-d63e1873 — Connecticut (2026-03-19)
- auto Complaint #CT-7083653-b208be99 — Connecticut (2026-03-10)
- auto Complaint #CT-7083445-41b3f3cb — Connecticut (2026-03-04)
- auto Complaint #CT-7082043-eb987a88 — Connecticut (2026-01-26)
- auto Complaint #CT-7081759-fec7877d — Connecticut (2026-01-18)
- auto Complaint #CT-7081271-e9fb930e — Connecticut (2025-12-30)
- auto Complaint #CT-7081167-154e183b — Connecticut (2025-12-26)
Frequently Asked Questions
How many auto complaints does Liberty Mutual Personal Insurance Company have?
Liberty Mutual Personal Insurance Company has 211 auto insurance complaints on file, according to NAIC and state DOI data.
What are the most common auto complaint issues with Liberty Mutual Personal Insurance Company?
The most common auto complaint issues for Liberty Mutual Personal Insurance Company are: Claim denial (44), Unfair settlement (36), Delayed payment (28), Premium or billing dispute (25), Adjuster Handling | Claim Handling | Company Position Substantiated (12).
Which states have the most auto complaints against Liberty Mutual Personal Insurance Company?
The states with the most auto complaints against Liberty Mutual Personal Insurance Company are: Connecticut (211).
auto Complaints by State
Liberty Mutual Personal Insurance Company Complaints by State
- Liberty Mutual Personal Insurance Company Complaints in California
- Liberty Mutual Personal Insurance Company Complaints in Texas
- Liberty Mutual Personal Insurance Company Complaints in New York
- Liberty Mutual Personal Insurance Company Complaints in Florida
- Liberty Mutual Personal Insurance Company Complaints in Illinois
- Liberty Mutual Personal Insurance Company Complaints in Pennsylvania
- Liberty Mutual Personal Insurance Company Complaints in Ohio
- Liberty Mutual Personal Insurance Company Complaints in Georgia
- Liberty Mutual Personal Insurance Company Complaints in North Carolina
- Liberty Mutual Personal Insurance Company Complaints in New Jersey