Liberty Mutual Personal Insurance Company — homeowners Insurance Complaints
Analysis of 477 homeowners insurance complaints filed against Liberty Mutual Personal Insurance Company, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints: 477
- Total Complaints (All Types): 692
- homeowners Share: 68.9%
- NAIC Complaint Ratio: 3.16
- AI Risk Score: 83/100
homeowners Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 197 | 41.3% |
| Claim denial | 112 | 23.5% |
| Premium or billing dispute | 41 | 8.6% |
| Unfair settlement | 20 | 4.2% |
| Policy cancellation | 7 | 1.5% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 4 | 0.8% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Quest | 3 | 0.6% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest | 3 | 0.6% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 3 | 0.6% |
| Adjuster Handling | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 3 | 0.6% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 3 | 0.6% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 2 | 0.4% |
| Nonrenewal | Underwriting | Company Position Substantiated | 2 | 0.4% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/ | 2 | 0.4% |
| Coverage dispute | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 2 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Add | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs | Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Loss of Use | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Cust Service Claim Handling | Claim Settled; Contract Language/Legal Issue; Appraisal Process Invoked | 1 | 0.2% |
| Policy Information | PolicyHolder Service | 1 | 0.2% |
| Cust Service Claim Handling | Question of Fact; Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Corrective Action Taken | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue; Corrective Action Taken | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Contract Language/Le | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Infor | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Monies Received; Co | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Contract Language/Le | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Question of Fact | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Information Furnis | 1 | 0.2% |
| Excessive Charges | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Company Posi | 1 | 0.2% |
| Policy Service | PolicyHolder Service | Company Position Substantiated | 1 | 0.2% |
| Use Of Clue Reports | Question of Fact; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Monies Re | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Lang | 1 | 0.2% |
| Endorsement / Rider; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Contract Language/Lega | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Claim Settled | 1 | 0.2% |
| Cust Service Claim Handling | Company Position Upheld; Information Furnished | 1 | 0.2% |
| Claim Procedure | Claim Handling | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Contract Langu | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Additional Payment Expected | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Use Of Clue Reports | Information Furnished; Corrective Action Taken | 1 | 0.2% |
| Cust Service Claim Handling; Other; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Claim Settled | 1 | 0.2% |
| Adverse Underwrtng Decsn | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/ | 1 | 0.2% |
| Adjuster Handling | Claim Handling | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional Payment Expected | 1 | 0.2% |
| Use Of Clue Reports | Information Furnished; Company Position Upheld | 1 | 0.2% |
| Misrepresentation | Corrective Action Taken | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Corrective Action Taken | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Claim Settle | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Payment Expected; Additio | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Question of Fact | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Contract Language/Legal Issue | 1 | 0.2% |
| Post-Claim Underwriting | Complaint Withdrawn | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Claim Settled | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Additional Moni | 1 | 0.2% |
| Cust Service Claim Handling | Question of Fact; Information Furnished | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Claim Settled | 1 | 0.2% |
| Nonrenewal | Underwriting | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of Fact | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.2% |
| Contributory Comparative Negligence | Claim Handling | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Corrective Action Taken; Question of Fact | 1 | 0.2% |
| Misleading sales | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Posi | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.2% |
| Claim Procedure | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Post-Claim Underwriting | Contract Language/Legal Issue; Question of Fact; Information Furnished | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/Legal Issue | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Appraisal Process Invoked; Question of Fact; Contract Languag | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact | 1 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 1 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 1 | 0.2% |
homeowners Complaints by State
| State | Complaints |
|---|---|
| Texas | 379 |
| Connecticut | 98 |
Recent homeowners Complaints Against Liberty Mutual Personal Insurance Company
- homeowners Complaint #TX-455197-d3cdd2e6 — Texas (2026-04-30)
- homeowners Complaint #TX-453547-df3abe19 — Texas (2026-04-14)
- homeowners Complaint #TX-453546-e73d8458 — Texas (2026-04-14)
- homeowners Complaint #TX-453238-9ef2528d — Texas (2026-04-10)
- homeowners Complaint #TX-450573-5137098c — Texas (2026-03-18)
- homeowners Complaint #TX-450149-d3cdd2e6 — Texas (2026-03-13)
- homeowners Complaint #TX-448503-46b8d39f — Texas (2026-02-24)
- homeowners Complaint #TX-448027-9ef2528d — Texas (2026-02-19)
- homeowners Complaint #TX-447890-d3cdd2e6 — Texas (2026-02-18)
- homeowners Complaint #CT-7082875-5a371619 — Connecticut (2026-02-18)
Frequently Asked Questions
How many homeowners complaints does Liberty Mutual Personal Insurance Company have?
Liberty Mutual Personal Insurance Company has 477 homeowners insurance complaints on file, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with Liberty Mutual Personal Insurance Company?
The most common homeowners complaint issues for Liberty Mutual Personal Insurance Company are: Delayed payment (197), Claim denial (112), Premium or billing dispute (41), Unfair settlement (20), Policy cancellation (7).
Which states have the most homeowners complaints against Liberty Mutual Personal Insurance Company?
The states with the most homeowners complaints against Liberty Mutual Personal Insurance Company are: Texas (379), Connecticut (98).
homeowners Complaints by State
- homeowners Complaints in California
- homeowners Complaints in Texas
- homeowners Complaints in New York
- homeowners Complaints in Florida
- homeowners Complaints in Illinois
- homeowners Complaints in Pennsylvania
- homeowners Complaints in Ohio
- homeowners Complaints in Georgia
- homeowners Complaints in North Carolina
- homeowners Complaints in New Jersey
Liberty Mutual Personal Insurance Company Complaints by State
- Liberty Mutual Personal Insurance Company Complaints in California
- Liberty Mutual Personal Insurance Company Complaints in Texas
- Liberty Mutual Personal Insurance Company Complaints in New York
- Liberty Mutual Personal Insurance Company Complaints in Florida
- Liberty Mutual Personal Insurance Company Complaints in Illinois
- Liberty Mutual Personal Insurance Company Complaints in Pennsylvania
- Liberty Mutual Personal Insurance Company Complaints in Ohio
- Liberty Mutual Personal Insurance Company Complaints in Georgia
- Liberty Mutual Personal Insurance Company Complaints in North Carolina
- Liberty Mutual Personal Insurance Company Complaints in New Jersey