LOYAL AMERICAN LIFE INSURANCE COMPANY — health Complaints in Texas

Detailed analysis of 64 health insurance complaints filed against LOYAL AMERICAN LIFE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 64
Total health Complaints (All States): 66
Texas Share: 97.0%
NAIC Complaint Ratio: 8.89
AI Risk Score: 79/100

Analysis: LOYAL AMERICAN LIFE INSURANCE COMPANY health in Texas

LOYAL AMERICAN LIFE INSURANCE COMPANY has accumulated 64 health insurance complaints from consumers in Texas. Across all states, LOYAL AMERICAN LIFE INSURANCE COMPANY has 66 total health complaints, making Texas responsible for 97.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 29 complaints. Other common issues include Premium or billing dispute (19), Claim denial (7), Cust Srvc Policy Holder Srvcs | Information Furnished; Contract Language/Legal Issue (1).

The most active year was 2025 with 1 complaint filed.

Consumers in Texas who have health disputes with LOYAL AMERICAN LIFE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	29	45.3%
Premium or billing dispute	19	29.7%
Claim denial	7	10.9%
Cust Srvc Policy Holder Srvcs \| Information Furnished; Contract Language/Legal Issue	1	1.6%
Cust Service Claim Handling \| Contract Language/Legal Issue; Information Furnished	1	1.6%
Agent Handling \| Policy Not In Force; Corrective Action Taken	1	1.6%
Misrepresentation \| Information Furnished; Policy Not In Force	1	1.6%
Agent Handling; Prohibited PHI Disclosure \| Policy Not In Force; Information Furnished	1	1.6%
Other \| Insufficient Information; Claim Settled	1	1.6%
Unauthorized Acts \| No Jurisdiction	1	1.6%
Policy cancellation	1	1.6%
Cash Value \| Other	1	1.6%

Complaints by Year

2025: 1 complaints
2024: 4 complaints
2023: 2 complaints
2022: 6 complaints
2021: 3 complaints
2020: 1 complaints
2019: 4 complaints
2018: 2 complaints
2017: 2 complaints
2016: 19 complaints
2015: 9 complaints
2014: 3 complaints
2013: 3 complaints
2012: 5 complaints

Recent health Complaints Against LOYAL AMERICAN LIFE INSURANCE COMPANY in Texas

health Complaint #TX-439598-dc8b0537 (2025-11-12) — Claim denial
health Complaint #TX-407493-530ebb4e (2024-10-21) — Delayed payment
health Complaint #TX-405759-4ba98c41 (2024-10-02) — Cust Srvc Policy Holder Srvcs | Information Furnished; Contract Language/Legal Issue
health Complaint #TX-394190-e8ea703b (2024-05-29) — Delayed payment
health Complaint #TX-387898-cf89b38f (2024-03-13) — Cust Service Claim Handling | Contract Language/Legal Issue; Information Furnished
health Complaint #TX-361515-b081a10f (2023-04-27) — Delayed payment
health Complaint #TX-359928-e8ea703b (2023-04-07) — Delayed payment
health Complaint #TX-351970-dc8b0537 (2022-12-21) — Claim denial
health Complaint #TX-350855-e7913f38 (2022-12-06) — Delayed payment
health Complaint #TX-350676-dc8b0537 (2022-12-02) — Claim denial

Frequently Asked Questions

How many health complaints does LOYAL AMERICAN LIFE INSURANCE COMPANY have in Texas?

LOYAL AMERICAN LIFE INSURANCE COMPANY has 64 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with LOYAL AMERICAN LIFE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (29), Premium or billing dispute (19), Claim denial (7), Cust Srvc Policy Holder Srvcs | Information Furnished; Contract Language/Legal Issue (1), Cust Service Claim Handling | Contract Language/Legal Issue; Information Furnished (1).

How does LOYAL AMERICAN LIFE INSURANCE COMPANY's health record in Texas compare to other states?

LOYAL AMERICAN LIFE INSURANCE COMPANY has 64 health complaints in Texas out of 66 total health complaints nationwide. That is 97.0% of their health volume.

Where can I file a health complaint against LOYAL AMERICAN LIFE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.