MASSACHUSETTS BAY INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 12 homeowners insurance complaints filed against MASSACHUSETTS BAY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 12
Total homeowners Complaints (All States): 23
Texas Share: 52.2%
NAIC Complaint Ratio: 0.01
AI Risk Score: 19/100

Analysis: MASSACHUSETTS BAY INSURANCE COMPANY homeowners in Texas

MASSACHUSETTS BAY INSURANCE COMPANY has accumulated 12 homeowners insurance complaints from consumers in Texas. Across all states, MASSACHUSETTS BAY INSURANCE COMPANY has 23 total homeowners complaints, making Texas responsible for 52.2% of the volume.

The most frequent complaint sub-type is Claim denial with 6 complaints. Other common issues include Delayed payment (5), Premium or billing dispute (1).

The most active year was 2025 with 1 complaint filed.

Consumers in Texas who have homeowners disputes with MASSACHUSETTS BAY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Claim denial	6	50.0%
Delayed payment	5	41.7%
Premium or billing dispute	1	8.3%

Complaints by Year

2025: 1 complaints
2022: 1 complaints
2020: 5 complaints
2018: 2 complaints
2013: 1 complaints
2012: 2 complaints

Recent homeowners Complaints Against MASSACHUSETTS BAY INSURANCE COMPANY in Texas

homeowners Complaint #TX-419031-f287e5c1 (2025-03-21) — Claim denial
homeowners Complaint #TX-334540-046f0b0e (2022-04-01) — Delayed payment
homeowners Complaint #TX-291802-3a173d3a (2020-05-26) — Claim denial
homeowners Complaint #TX-289828-7db5c410 (2020-04-22) — Claim denial
homeowners Complaint #TX-289812-7db5c410 (2020-04-22) — Claim denial
homeowners Complaint #TX-285621-046f0b0e (2020-02-17) — Delayed payment
homeowners Complaint #TX-283519-4ba95881 (2020-01-28) — Delayed payment
homeowners Complaint #TX-213780-7db5c410 (2018-05-16) — Claim denial
homeowners Complaint #TX-200054-7db5c410 (2018-01-09) — Claim denial
homeowners Complaint #TX-44150-0cab9821 (2013-12-03) — Premium or billing dispute

Frequently Asked Questions

How many homeowners complaints does MASSACHUSETTS BAY INSURANCE COMPANY have in Texas?

MASSACHUSETTS BAY INSURANCE COMPANY has 12 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with MASSACHUSETTS BAY INSURANCE COMPANY in Texas?

The most common issues are: Claim denial (6), Delayed payment (5), Premium or billing dispute (1).

How does MASSACHUSETTS BAY INSURANCE COMPANY's homeowners record in Texas compare to other states?

MASSACHUSETTS BAY INSURANCE COMPANY has 12 homeowners complaints in Texas out of 23 total homeowners complaints nationwide. That is 52.2% of their homeowners volume.

Where can I file a homeowners complaint against MASSACHUSETTS BAY INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.