MASSACHUSETTS BAY INSURANCE COMPANY — Insurance Complaint Report

MASSACHUSETTS BAY INSURANCE COMPANY: 0.01 complaint index from public DOI data

Key Metrics

Total Complaints: 25
NAIC Complaint Ratio: 0.01
AI Risk Score: 19/100
Most Recent Complaint: 2025-10-08

Decision Cockpit: What to Inspect Next

This hub uses recent real complaint records for MASSACHUSETTS BAY INSURANCE COMPANY to expose practical next paths: state hotspots, product lines, recurring issues, regulator context, and shopping checks.

Recent source records sampled: 25
Risk score: 19/100
Primary state spoke: MASSACHUSETTS BAY INSURANCE COMPANY complaints in Connecticut
Primary product spoke: MASSACHUSETTS BAY INSURANCE COMPANY homeowners complaints
State/product drilldown: homeowners complaints in Connecticut
Shopping check: Cross-check financial strength and reviews
Local map utility: Find local agents on Google Maps

State Hotspots

Connecticut — 13 recent records
Texas — 12 recent records

Product Lines

homeowners — 23 recent records
auto — 1 recent records
workers-compensation — 1 recent records

Recurring Issue Signals

Delayed payment — 7 recent records
Claim denial — 7 recent records
Premium or billing dispute — 3 recent records
Unfair settlement — 3 recent records
Nonrenewal | Underwriting — 1 recent records

Source and Coverage Transparency

This page is built from public state Department of Insurance datasets currently loaded for Texas, Connecticut, and New York auto complaint rankings. Counts reflect available source records, not every insurance complaint in every state.

Texas Department of Insurance complaints
Connecticut Insurance Department complaints
Texas TDI complaint indexes and policy counts
New York DFS auto complaint rankings
States represented in this profile: TX, CT, NY
Product lines represented: 3
Complaint record span: 2012-07-19 to 2025-10-08
Profile last rebuilt: 2026-05-19T15:06:11.658Z

AI Insurer Analysis

MASSACHUSETTS BAY INSURANCE COMPANY has 25 public insurance complaint records in this dataset, led by TX and homeowners coverage.

Risk Breakdown

categories: [object Object],[object Object],[object Object]
complaintRatio: 0.01
confirmedComplaints: 1
dispositions: [object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
complaintVolume: 25
states: [object Object],[object Object],[object Object]

Green Flags

Complaint index below average in Texas TDI policy-count data (0.01).

Consumer Tips

Compare complaint volume, complaint reasons, dispositions, and state DOI guidance before choosing or renewing insurance coverage.

Trend Analysis

Public complaint records currently span 2012-07-19 through 2025-10-08.

Recent Complaints Against MASSACHUSETTS BAY INSURANCE COMPANY

homeowners Complaint #CT-7078905-79d20f38 — Connecticut (2025-10-08)
auto Complaint #CT-7074705-bc228b10 — Connecticut (2025-05-05)
homeowners Complaint #TX-419031-f287e5c1 — Texas (2025-03-21)
homeowners Complaint #CT-7067405-042738dd — Connecticut (2024-08-21)
homeowners Complaint #CT-7067317-70aef559 — Connecticut (2024-08-20)
workers-compensation Complaint #CT-7063527-1ed04732 — Connecticut (2024-04-18)
homeowners Complaint #CT-7061183-e08456e0 — Connecticut (2024-01-30)
homeowners Complaint #CT-7059715-7567e84c — Connecticut (2023-12-07)
homeowners Complaint #CT-7059361-fd311a5f — Connecticut (2023-11-24)
homeowners Complaint #CT-7049768-c672d2be — Connecticut (2022-11-30)

MASSACHUSETTS BAY INSURANCE COMPANY Complaints by State

MASSACHUSETTS BAY INSURANCE COMPANY in Connecticut — 13 complaints
MASSACHUSETTS BAY INSURANCE COMPANY in Texas — 12 complaints

MASSACHUSETTS BAY INSURANCE COMPANY Complaints by Coverage Type

MASSACHUSETTS BAY INSURANCE COMPANY homeowners Complaints — 23 complaints
MASSACHUSETTS BAY INSURANCE COMPANY auto Complaints — 1 complaints
MASSACHUSETTS BAY INSURANCE COMPANY workers-compensation Complaints — 1 complaints