NEW YORK LIFE INSURANCE COMPANY — health Complaints in Texas

Detailed analysis of 226 health insurance complaints filed against NEW YORK LIFE INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 226
Total health Complaints (All States): 231
Texas Share: 97.8%
NAIC Complaint Ratio: 1.84
AI Risk Score: 67/100

Analysis: NEW YORK LIFE INSURANCE COMPANY health in Texas

NEW YORK LIFE INSURANCE COMPANY has accumulated 226 health insurance complaints from consumers in Texas. Across all states, NEW YORK LIFE INSURANCE COMPANY has 231 total health complaints, making Texas responsible for 97.8% of the volume.

The most frequent complaint sub-type is Delayed payment with 82 complaints. Other common issues include Premium or billing dispute (57), Claim denial (30), Policy cancellation (7).

The most active year was 2026 with 5 complaints filed.

Consumers in Texas who have health disputes with NEW YORK LIFE INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	82	36.3%
Premium or billing dispute	57	25.2%
Claim denial	30	13.3%
Policy cancellation	7	3.1%
Misleading sales	6	2.7%
Cash Value \| Contract Language/Legal Issue	3	1.3%
Other \| Information Furnished	3	1.3%
Cash Value \| Contract Language/Legal Issue; Information Furnished	2	0.9%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	2	0.9%
Other \| Insufficient Information	2	0.9%
Misrepresentation \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.4%
Cust Srvc Policy Holder Srvcs \| Question of Fact; Information Furnished	1	0.4%
Cust Srvc Policy Holder Srvcs \| Company Position Upheld; Information Furnished	1	0.4%
Assignment of Benefits; Cash Value; Cust Service Claim Handling \| Additional Payment Expected; Contract Language/Legal I	1	0.4%
Cust Srvc Policy Holder Srvcs \| Information Furnished	1	0.4%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs \| Corrective Action Taken; Claim Settled; Information Furnish	1	0.4%
Unauthorized Acts \| Question of Fact; Information Furnished; Corrective Action Taken	1	0.4%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; No Jurisdiction; Referred To	1	0.4%
Cash Value; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Policy Not In Force	1	0.4%
Misrepresentation \| Contract Language/Legal Issue	1	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Policy Not In Force	1	0.4%
Cash Value \| Cash Surrender Paid; Contract Language/Legal Issue	1	0.4%
Cust Service Claim Handling \| No Jurisdiction	1	0.4%
Unsatisfactory Settle/Offer \| Company Position Upheld; No Jurisdiction; Contract Language/Legal Issue	1	0.4%
Coverage dispute	1	0.4%
Other \| Contract Language/Legal Issue	1	0.4%
Unfair Discrim-Clms Handling \| Claim Settled	1	0.4%
Agent/Agency Contrct Termin \| No Jurisdiction; Information Furnished	1	0.4%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	0.4%
Improper Inducements \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Agent Handling \| Information Furnished	1	0.4%
Agent/Agency Contrct Termin; Commissions \| No Jurisdiction	1	0.4%
Refusal to Insure \| Contract Language/Legal Issue; Information Furnished	1	0.4%
Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.4%
Improper Inducements \| Information Furnished	1	0.4%
Other \| Information Furnished; Additional Monies Received	1	0.4%
Not Within TDI Jurisdiction \| No Jurisdiction	1	0.4%
Cash Value \| Additional Monies Received	1	0.4%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	1	0.4%
Other \| Information Furnished; Contract Language/Legal Issue	1	0.4%

Complaints by Year

2026: 5 complaints
2025: 19 complaints
2024: 12 complaints
2023: 12 complaints
2022: 14 complaints
2021: 15 complaints
2020: 9 complaints
2019: 18 complaints
2018: 23 complaints
2017: 12 complaints
2016: 20 complaints
2015: 18 complaints
2014: 25 complaints
2013: 15 complaints
2012: 9 complaints

Recent health Complaints Against NEW YORK LIFE INSURANCE COMPANY in Texas

health Complaint #TX-451638-40f66bc0 (2026-03-26) — Premium or billing dispute
health Complaint #TX-449833-945f447d (2026-03-10) — Premium or billing dispute
health Complaint #TX-447400-9f0ce3db (2026-02-11) — Delayed payment
health Complaint #TX-446306-add4478d (2026-02-02) — Premium or billing dispute
health Complaint #TX-446289-f971d584 (2026-01-30) — Misrepresentation | Information Furnished; Company Position Upheld; Contract Language/Legal Issue
health Complaint #TX-442813-7d903088 (2025-12-19) — Cust Srvc Policy Holder Srvcs | Question of Fact; Information Furnished
health Complaint #TX-441782-d54b5c8f (2025-12-09) — Premium or billing dispute
health Complaint #TX-439418-4b3cab0a (2025-11-10) — Delayed payment
health Complaint #TX-438325-9f0ce3db (2025-10-28) — Delayed payment
health Complaint #TX-437579-8eb9dc39 (2025-10-20) — Cash Value | Contract Language/Legal Issue; Information Furnished

Frequently Asked Questions

How many health complaints does NEW YORK LIFE INSURANCE COMPANY have in Texas?

NEW YORK LIFE INSURANCE COMPANY has 226 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with NEW YORK LIFE INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (82), Premium or billing dispute (57), Claim denial (30), Policy cancellation (7), Misleading sales (6).

How does NEW YORK LIFE INSURANCE COMPANY's health record in Texas compare to other states?

NEW YORK LIFE INSURANCE COMPANY has 226 health complaints in Texas out of 231 total health complaints nationwide. That is 97.8% of their health volume.

Where can I file a health complaint against NEW YORK LIFE INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.