PHOENIX INSURANCE COMPANY, THE — homeowners Complaints in Texas

Detailed analysis of 27 homeowners insurance complaints filed against PHOENIX INSURANCE COMPANY, THE by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 27
Total homeowners Complaints (All States): 30
Texas Share: 90.0%
NAIC Complaint Ratio: 0.01
AI Risk Score: 26/100

Analysis: PHOENIX INSURANCE COMPANY, THE homeowners in Texas

PHOENIX INSURANCE COMPANY, THE has accumulated 27 homeowners insurance complaints from consumers in Texas. Across all states, PHOENIX INSURANCE COMPANY, THE has 30 total homeowners complaints, making Texas responsible for 90.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 16 complaints. Other common issues include Claim denial (5), Cust Service Claim Handling | Information Furnished; Question of Fact (1), Policy cancellation (1).

The most active year was 2026 with 2 complaints filed.

Consumers in Texas who have homeowners disputes with PHOENIX INSURANCE COMPANY, THE can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	16	59.3%
Claim denial	5	18.5%
Cust Service Claim Handling \| Information Furnished; Question of Fact	1	3.7%
Policy cancellation	1	3.7%
Unsatisfactory Settle/Offer \| Information Furnished	1	3.7%
Unsatisfactory Settle/Offer \| Question of Fact	1	3.7%
Unsatisfactory Settle/Offer; Usual And Customary \| Question of Fact	1	3.7%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Additional Monies Received	1	3.7%

Complaints by Year

2026: 2 complaints
2025: 5 complaints
2024: 5 complaints
2023: 1 complaints
2022: 2 complaints
2021: 3 complaints
2020: 2 complaints
2019: 1 complaints
2017: 2 complaints
2015: 2 complaints
2014: 1 complaints
2012: 1 complaints

Recent homeowners Complaints Against PHOENIX INSURANCE COMPANY, THE in Texas

homeowners Complaint #TX-452514-c81e771f (2026-04-03) — Delayed payment
homeowners Complaint #TX-445335-c81e771f (2026-01-21) — Delayed payment
homeowners Complaint #TX-438295-2b484c44 (2025-10-28) — Claim denial
homeowners Complaint #TX-427773-a83db36f (2025-07-02) — Cust Service Claim Handling | Information Furnished; Question of Fact
homeowners Complaint #TX-420199-a92112ce (2025-04-04) — Policy cancellation
homeowners Complaint #TX-419632-c81e771f (2025-03-28) — Delayed payment
homeowners Complaint #TX-413278-c81e771f (2025-01-10) — Delayed payment
homeowners Complaint #TX-409388-4fe370da (2024-11-13) — Claim denial
homeowners Complaint #TX-400247-c81e771f (2024-08-09) — Delayed payment
homeowners Complaint #TX-399716-dd71b65d (2024-08-02) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does PHOENIX INSURANCE COMPANY, THE have in Texas?

PHOENIX INSURANCE COMPANY, THE has 27 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with PHOENIX INSURANCE COMPANY, THE in Texas?

The most common issues are: Delayed payment (16), Claim denial (5), Cust Service Claim Handling | Information Furnished; Question of Fact (1), Policy cancellation (1), Unsatisfactory Settle/Offer | Information Furnished (1).

How does PHOENIX INSURANCE COMPANY, THE's homeowners record in Texas compare to other states?

PHOENIX INSURANCE COMPANY, THE has 27 homeowners complaints in Texas out of 30 total homeowners complaints nationwide. That is 90.0% of their homeowners volume.

Where can I file a homeowners complaint against PHOENIX INSURANCE COMPANY, THE in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.