PROGRESSIVE CASUALTY INSURANCE COMPANY — auto Complaints in Connecticut
Detailed analysis of 510 auto insurance complaints filed against PROGRESSIVE CASUALTY INSURANCE COMPANY by consumers in Connecticut, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints in Connecticut: 510
- Total auto Complaints (All States): 510
- Connecticut Share: 100.0%
- NAIC Complaint Ratio: 0.04
- AI Risk Score: 36/100
Analysis: PROGRESSIVE CASUALTY INSURANCE COMPANY auto in Connecticut
PROGRESSIVE CASUALTY INSURANCE COMPANY has accumulated 510 auto insurance complaints from consumers in Connecticut. Across all states, PROGRESSIVE CASUALTY INSURANCE COMPANY has 510 total auto complaints, making Connecticut responsible for 100.0% of the volume.
The most frequent complaint sub-type is Claim denial with 125 complaints. Other common issues include Delayed payment (85), Unfair settlement (82), Premium or billing dispute (58).
The most active year was 2026 with 46 complaints filed.
Consumers in Connecticut who have auto disputes with PROGRESSIVE CASUALTY INSURANCE COMPANY can file a complaint with the Connecticut Department of Insurance.
auto Complaint Issues in Connecticut
| Issue Type | Complaints | % |
|---|---|---|
| Claim denial | 125 | 24.5% |
| Delayed payment | 85 | 16.7% |
| Unfair settlement | 82 | 16.1% |
| Premium or billing dispute | 58 | 11.4% |
| Adjuster Handling | Claim Handling | 13 | 2.5% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 12 | 2.4% |
| Policy cancellation | 9 | 1.8% |
| Actual Cash Value Dispute | Claim Handling | 8 | 1.6% |
| Actual Cash Value Dispute | Claim Handling | Company Position Substantiated | 8 | 1.6% |
| Claim Procedure | Claim Handling | Company Position Substantiated | 7 | 1.4% |
| Diminished Value | Claim Handling | 7 | 1.4% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 5 | 1.0% |
| Loss of Use | Claim Handling | Company Position Substantiated | 5 | 1.0% |
| Adjuster Handling | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 5 | 1.0% |
| Labor Rate | Claim Handling | 4 | 0.8% |
| Contributory Comparative Negligence | Claim Handling | Company Position Substantiated | 4 | 0.8% |
| Contributory Comparative Negligence | Claim Handling | 4 | 0.8% |
| Diminished Value | Claim Handling | Company Position Substantiated | 3 | 0.6% |
| Labor Rate | Claim Handling | Company Position Substantiated | 3 | 0.6% |
| Loss of Use | Claim Handling | 3 | 0.6% |
| Excessive Charges | Underwriting | Company Position Substantiated | 3 | 0.6% |
| Nonrenewal | Underwriting | Company Position Substantiated | 3 | 0.6% |
| Claim Procedure | Claim Handling | 3 | 0.6% |
| Unsatisfactory Offer | Claim Handling | 3 | 0.6% |
| Adjuster Handling | Claim Handling | Claim Settled | 2 | 0.4% |
| Loss of Use | Claim Handling | Claim Settled | 2 | 0.4% |
| Coverage dispute | 2 | 0.4% |
| CLUE Reports | Underwriting | 2 | 0.4% |
| Misleading sales | 2 | 0.4% |
| Adverse Underwrtng Decsn | Underwriting | 2 | 0.4% |
| Underwriting/Handling | Underwriting | 2 | 0.4% |
| Nonrenewal | Underwriting | 2 | 0.4% |
| CLUE Reports | Underwriting | Company Position Substantiated | 2 | 0.4% |
| Adjuster Handling | Claim Handling | Company Position Overturned | 2 | 0.4% |
| Unsatisfactory Offer | Claim Handling | Company Position Substantiated | 2 | 0.4% |
| Claim Handling Other | Claim Handling | 1 | 0.2% |
| Other | 1 | 0.2% |
| Claim Handling Other | Claim Handling | Claim Settled | 1 | 0.2% |
| Claim Procedure | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Steering | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Claim Handling Other | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Subrogation | Claim Handling | Company Position Substantiated | 1 | 0.2% |
| Contributory Comparative Negligence | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Policy Information | PolicyHolder Service | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Claim Procedure | Claim Handling | Claim Settled | 1 | 0.2% |
| Policy Service | PolicyHolder Service | 1 | 0.2% |
| Diminished Value | Claim Handling | Claim Settled | 1 | 0.2% |
| Underwriting Other | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Underwriting/Handling | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Actual Cash Value Dispute | Claim Handling | Claim Settled | 1 | 0.2% |
| Adverse Underwrtng Decsn | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Discontinuation & Replacement | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Refusal to Insure | Underwriting | Insufficient Information | 1 | 0.2% |
| Storage Fees | Claim Handling | Claim Settled | 1 | 0.2% |
| Actual Cash Value Dispute | Claim Handling | Question of Fact/Contract/Provision/Legal Issue | 1 | 0.2% |
| Adjuster Handling | Claim Handling | No Jurisdiction | 1 | 0.2% |
| Refusal to Insure | Underwriting | Company Position Substantiated | 1 | 0.2% |
| Policy Information | PolicyHolder Service | 1 | 0.2% |
| Other Fees | PolicyHolder Service | 1 | 0.2% |
| Lapsed | PolicyHolder Service | 1 | 0.2% |
| Actual Cash Value Dispute | Claim Handling | No Jurisdiction | 1 | 0.2% |
Complaints by Year
- 2026: 46 complaints
- 2025: 145 complaints
- 2024: 112 complaints
- 2023: 118 complaints
- 2022: 84 complaints
- 2021: 5 complaints
Recent auto Complaints Against PROGRESSIVE CASUALTY INSURANCE COMPANY in Connecticut
- auto Complaint #CT-7085605-db84b028 (2026-05-13) — Claim Handling Other | Claim Handling
- auto Complaint #CT-7085498-7c2153f0 (2026-05-11) — Policy cancellation
- auto Complaint #CT-7085409-296580a4 (2026-05-07) — Unfair settlement
- auto Complaint #CT-7085280-c0ecd61a (2026-05-04) — Premium or billing dispute
- auto Complaint #CT-7085178-395896f7 (2026-04-30) — Actual Cash Value Dispute | Claim Handling
- auto Complaint #CT-7085124-42d3f533 (2026-04-29) — Unfair settlement
- auto Complaint #CT-7084926-a97a1437 (2026-04-23) — Other
- auto Complaint #CT-7084838-806e6d0e (2026-04-20) — Delayed payment
- auto Complaint #CT-7084694-92e73528 (2026-04-15) — Unfair settlement
- auto Complaint #CT-7084630-b38beb90 (2026-04-14) — Claim Handling Other | Claim Handling | Claim Settled
Frequently Asked Questions
How many auto complaints does PROGRESSIVE CASUALTY INSURANCE COMPANY have in Connecticut?
PROGRESSIVE CASUALTY INSURANCE COMPANY has 510 auto insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.
What are the most common auto complaint issues with PROGRESSIVE CASUALTY INSURANCE COMPANY in Connecticut?
The most common issues are: Claim denial (125), Delayed payment (85), Unfair settlement (82), Premium or billing dispute (58), Adjuster Handling | Claim Handling (13).
How does PROGRESSIVE CASUALTY INSURANCE COMPANY's auto record in Connecticut compare to other states?
PROGRESSIVE CASUALTY INSURANCE COMPANY has 510 auto complaints in Connecticut out of 510 total auto complaints nationwide. That is 100.0% of their auto volume.
Where can I file a auto complaint against PROGRESSIVE CASUALTY INSURANCE COMPANY in Connecticut?
You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.
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