STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 153 homeowners insurance complaints filed against STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 153
Total homeowners Complaints (All States): 159
Texas Share: 96.2%
NAIC Complaint Ratio: 0
AI Risk Score: 37/100

Analysis: STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY homeowners in Texas

STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY has accumulated 153 homeowners insurance complaints from consumers in Texas. Across all states, STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY has 159 total homeowners complaints, making Texas responsible for 96.2% of the volume.

The most frequent complaint sub-type is Delayed payment with 69 complaints. Other common issues include Claim denial (26), Premium or billing dispute (16), Policy cancellation (10).

The most active year was 2025 with 2 complaints filed.

Consumers in Texas who have homeowners disputes with STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	69	45.1%
Claim denial	26	17.0%
Premium or billing dispute	16	10.5%
Policy cancellation	10	6.5%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	2	1.3%
Other \| Information Furnished	2	1.3%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	2	1.3%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Contract Language/Legal Issue	2	1.3%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	2	1.3%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	1	0.7%
Other; Refusal to Insure \| Information Furnished; Question of Fact	1	0.7%
Misleading sales	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	0.7%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Question of Fact	1	0.7%
Liability Dispute \| Information Furnished; Question of Fact	1	0.7%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Additional Payment Expected	1	0.7%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Monies Received	1	0.7%
Liability Dispute \| Question of Fact; Information Furnished	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished	1	0.7%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received	1	0.7%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue	1	0.7%
Cust Service Claim Handling \| Insufficient Information	1	0.7%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	1	0.7%
Unsatisfactory Settle/Offer \| Additional Monies Received	1	0.7%
Liability Dispute \| Contract Language/Legal Issue	1	0.7%
Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of	1	0.7%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Company Position Upheld	1	0.7%
Unsatisfactory Settle/Offer \| Company Position Upheld	1	0.7%

Complaints by Year

2025: 2 complaints
2024: 4 complaints
2023: 6 complaints
2022: 4 complaints
2021: 4 complaints
2020: 9 complaints
2019: 9 complaints
2018: 8 complaints
2017: 10 complaints
2016: 11 complaints
2015: 27 complaints
2014: 26 complaints
2013: 16 complaints
2012: 17 complaints

Recent homeowners Complaints Against STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY in Texas

homeowners Complaint #TX-434799-1f6d41d8 (2025-09-17) — Delayed payment
homeowners Complaint #TX-433333-3ce2607d (2025-09-02) — Delayed payment
homeowners Complaint #TX-404027-38b9a544 (2024-09-17) — Delayed payment
homeowners Complaint #TX-401450-f5815d28 (2024-08-22) — Premium or billing dispute
homeowners Complaint #TX-394269-deeff16b (2024-05-31) — Claim denial
homeowners Complaint #TX-388696-0e914878 (2024-03-25) — Policy cancellation
homeowners Complaint #TX-374062-54ee65ea (2023-09-27) — Delayed payment
homeowners Complaint #TX-373441-886db99a (2023-09-19) — Premium or billing dispute
homeowners Complaint #TX-370309-2bcb0819 (2023-08-17) — Claim denial
homeowners Complaint #TX-366761-1f6d41d8 (2023-07-07) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY have in Texas?

STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY has 153 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (69), Claim denial (26), Premium or billing dispute (16), Policy cancellation (10), Unsatisfactory Settle/Offer | Contract Language/Legal Issue (2).

How does STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY's homeowners record in Texas compare to other states?

STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY has 153 homeowners complaints in Texas out of 159 total homeowners complaints nationwide. That is 96.2% of their homeowners volume.

Where can I file a homeowners complaint against STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.