TRAVELERS PERSONAL INSURANCE COMPANY — homeowners Complaints in Texas

Detailed analysis of 704 homeowners insurance complaints filed against TRAVELERS PERSONAL INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 704
Total homeowners Complaints (All States): 908
Texas Share: 77.5%
NAIC Complaint Ratio: 0.14
AI Risk Score: 43/100

Analysis: TRAVELERS PERSONAL INSURANCE COMPANY homeowners in Texas

TRAVELERS PERSONAL INSURANCE COMPANY has accumulated 704 homeowners insurance complaints from consumers in Texas. Across all states, TRAVELERS PERSONAL INSURANCE COMPANY has 908 total homeowners complaints, making Texas responsible for 77.5% of the volume.

The most frequent complaint sub-type is Delayed payment with 335 complaints. Other common issues include Claim denial (105), Premium or billing dispute (73), Policy cancellation (44).

The most active year was 2026 with 44 complaints filed.

Consumers in Texas who have homeowners disputes with TRAVELERS PERSONAL INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	335	47.6%
Claim denial	105	14.9%
Premium or billing dispute	73	10.4%
Policy cancellation	44	6.3%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	4	0.6%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact	4	0.6%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled	3	0.4%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	3	0.4%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished	3	0.4%
Unsatisfactory Settle/Offer \| Question of Fact	3	0.4%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Company Position Upheld	2	0.3%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Question of Fact	2	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Information	2	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Contract Language/	2	0.3%
Cust Service Claim Handling \| Question of Fact	2	0.3%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Information Furnished	2	0.3%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Information Furnished; Question	2	0.3%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Information Furnished; Company Position Upheld	2	0.3%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	2	0.3%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	2	0.3%
Misrepresentation \| Information Furnished	2	0.3%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Company Position Upheld	2	0.3%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Company Position Upheld	2	0.3%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue	2	0.3%
Cust Service Claim Handling \| Company Position Upheld; Question of Fact; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue; Question of Fact; Company Position Upheld	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact	1	0.1%
Other \| Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Additional Monies Received	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Additio	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Co	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Infor	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Company Positio	1	0.1%
Cust Service Claim Handling \| Contract Language/Legal Issue; Additional Payment Expected	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue; Co	1	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Corrective Action Taken	1	0.1%
Other \| Question of Fact; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Claim Settled	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue; Quest	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Company Posi	1	0.1%
Cust Service Claim Handling \| Information Furnished; Corrective Action Taken	1	0.1%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Payment Expected; Contract Language/Legal Issue; A	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Corrective Action Taken; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Corrective Action Taken; Claim Settled; Contract Language/Leg	1	0.1%
Cust Srvc Policy Holder Srvcs; Endorsement / Rider \| Company Position Upheld; Contract Language/Legal Issue; Question of	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Company Posi	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Additional Monies Recei	1	0.1%
Use Of Clue Reports \| Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Company Position Upheld	1	0.1%
Endorsement / Rider; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished; Question of Fact	1	0.1%
Cust Service Claim Handling \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Corrective Acti	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Infor	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Appraisal Process Invoked; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Question of F	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Information Fur	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Contract Language/	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Information Furnis	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Company Position Uph	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Corrective Action Taken; Informat	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Corrective Action Taken; Contract Language/Legal Issue; Additional Monies Received	1	0.1%
Unsatisfactory Settle/Offer \| Complaint Withdrawn; Additional Payment Expected; Information Furnished	1	0.1%
Cust Service Claim Handling \| Information Furnished; Question of Fact; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Additional M	1	0.1%
Unsatisfactory Settle/Offer; Use Of Clue Reports \| Question of Fact; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Company Position Upheld	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Question of Fact; Additional P	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Complaint Withdrawn; Additional Monies Received	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Payment Expected; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished; Contract L	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact; Contract Language/Le	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected; Contract	1	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Claim Settled; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received; Corrective Action Taken	1	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Claim Settled	1	0.1%
Summary of Benefits \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Question of Fact; Contract Language/Legal Issue	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished; Additional Payment Expected	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Question of Fact; Contract Language/Legal Issue	1	0.1%
Refusal to Insure; Use Of Clue Reports \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	0.1%
Unsatisfactory Settle/Offer \| Claim Settled; Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; Claim Settled; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Information Furnished; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Failure to Timely Respond; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Information Furnished; Contract Language/Le	1	0.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Contract Language/Legal Issue; Question of Fact	1	0.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Additional Monies Received	1	0.1%
Endorsement / Rider \| Company Position Upheld; Contract Language/Legal Issue; Information Furnished	1	0.1%
Cust Service Claim Handling \| Additional Monies Received; Claim Settled; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue; Additional Monies Received	1	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected; Question of Fact	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Additional Payment Expected	1	0.1%
Unsatisfactory Settle/Offer \| Question of Fact; Company Position Upheld; Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling; Liability Dispute \| Contract Language/Legal Issue; Question of Fact; Information Furnished	1	0.1%
Cust Service Claim Handling \| Corrective Action Taken	1	0.1%
Endorsement / Rider; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.1%
Cust Service Claim Handling \| Claim Settled; Information Furnished	1	0.1%
Liability Dispute; Unsatisfactory Settle/Offer \| Claim Settled	1	0.1%
Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.1%

Complaints by Year

2026: 44 complaints
2025: 142 complaints
2024: 163 complaints
2023: 144 complaints
2022: 82 complaints
2021: 95 complaints
2020: 23 complaints
2019: 11 complaints

Recent homeowners Complaints Against TRAVELERS PERSONAL INSURANCE COMPANY in Texas

homeowners Complaint #TX-455084-a2094143 (2026-04-29) — Cust Service Claim Handling | Company Position Upheld; Question of Fact; Contract Language/Legal Issue
homeowners Complaint #TX-454088-a2094143 (2026-04-20) — Cust Service Claim Handling | Contract Language/Legal Issue; Question of Fact; Company Position Upheld
homeowners Complaint #TX-454020-6b18a124 (2026-04-20) — Delayed payment
homeowners Complaint #TX-453054-3fdcae50 (2026-04-09) — Delayed payment
homeowners Complaint #TX-452988-de7cca6b (2026-04-09) — Policy cancellation
homeowners Complaint #TX-452664-7c7d8af9 (2026-04-06) — Delayed payment
homeowners Complaint #TX-452633-7c7d8af9 (2026-04-06) — Delayed payment
homeowners Complaint #TX-452433-7c7d8af9 (2026-04-03) — Delayed payment
homeowners Complaint #TX-452374-d4239263 (2026-04-02) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue
homeowners Complaint #TX-452332-d4239263 (2026-04-02) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact

Frequently Asked Questions

How many homeowners complaints does TRAVELERS PERSONAL INSURANCE COMPANY have in Texas?

TRAVELERS PERSONAL INSURANCE COMPANY has 704 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with TRAVELERS PERSONAL INSURANCE COMPANY in Texas?

The most common issues are: Delayed payment (335), Claim denial (105), Premium or billing dispute (73), Policy cancellation (44), Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue (4).

How does TRAVELERS PERSONAL INSURANCE COMPANY's homeowners record in Texas compare to other states?

TRAVELERS PERSONAL INSURANCE COMPANY has 704 homeowners complaints in Texas out of 908 total homeowners complaints nationwide. That is 77.5% of their homeowners volume.

Where can I file a homeowners complaint against TRAVELERS PERSONAL INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.