UNITED HEALTHCARE SERVICES, INC. — health Complaints in Texas

Detailed analysis of 5,738 health insurance complaints filed against UNITED HEALTHCARE SERVICES, INC. by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 5,738
Total health Complaints (All States): 5,738
Texas Share: 100.0%
AI Risk Score: 51/100

Analysis: UNITED HEALTHCARE SERVICES, INC. health in Texas

UNITED HEALTHCARE SERVICES, INC. has accumulated 5,738 health insurance complaints from consumers in Texas. Across all states, UNITED HEALTHCARE SERVICES, INC. has 5,738 total health complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Premium or billing dispute with 2503 complaints. Other common issues include Claim denial (1955), Delayed payment (599), Unsatisfactory Settle/Offer | No Jurisdiction (282).

The most active year was 2026 with 7 complaints filed.

Consumers in Texas who have health disputes with UNITED HEALTHCARE SERVICES, INC. can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Premium or billing dispute	2,503	43.6%
Claim denial	1,955	34.1%
Delayed payment	599	10.4%
Unsatisfactory Settle/Offer \| No Jurisdiction	282	4.9%
Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| No Jurisdiction	46	0.8%
Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction	32	0.6%
Recoupment Of Claims Payment \| No Jurisdiction	25	0.4%
Not Within TDI Jurisdiction \| No Jurisdiction	20	0.3%
Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction	13	0.2%
Cust Service Claim Handling \| No Jurisdiction	12	0.2%
Other \| No Jurisdiction	11	0.2%
Unsatisfactory Settle/Offer \| No Jurisdiction; Referred To	10	0.2%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| No Jurisdiction	10	0.2%
Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction	8	0.1%
Coverage dispute	8	0.1%
Unsatisfactory Settle/Offer \| No Jurisdiction; Information Furnished	7	0.1%
Overcharges; Unsatisfactory Settle/Offer \| No Jurisdiction	5	0.1%
Policy cancellation	5	0.1%
Access to Care \| No Jurisdiction; Referred To	4	0.1%
Unsatisfactory Settle/Offer \| Referred To; Information Furnished; No Jurisdiction	4	0.1%
Unsatisfactory Settle/Offer \| Information Furnished; Referred To; No Jurisdiction	4	0.1%
Coordination of Benefits; Unsatisfactory Settle/Offer \| No Jurisdiction	4	0.1%
Recoupment Of Claims Payment; Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction	4	0.1%
Access to Care \| No Jurisdiction	4	0.1%
Access to Care \| Referred To; No Jurisdiction	3	0.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	3	0.1%
Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction; Information Furnished	3	0.1%
SB418 Rule Violation; Unsatisfactory Settle/Offer \| No Jurisdiction	3	0.1%
Cust Service Claim Handling; Not Within TDI Jurisdiction; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| No	3	0.1%
Recoupment Of Claims Payment \| Information Furnished; No Jurisdiction	3	0.1%
Essential Health Benefit; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction; Information Furnished	2	0.0%
Essential Health Benefit; Unsatisfactory Settle/Offer \| Information Furnished; Referred To; No Jurisdiction	2	0.0%
Essential Health Benefit; Unsatisfactory Settle/Offer \| Referred To; Information Furnished; No Jurisdiction	2	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction; Referred To	2	0.0%
Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction; Referred To; Information Furnished	2	0.0%
Recoupment Of Claims Payment \| Referred To; No Jurisdiction	2	0.0%
Recoupment Of Claims Payment \| No Jurisdiction; Information Furnished; Referred To	2	0.0%
Provider or network dispute	2	0.0%
Usual And Customary \| Contract Language/Legal Issue	2	0.0%
Recoupment Of Claims Payment; SB418 Rule Violation; Unsatisfactory Settle/Offer \| No Jurisdiction	2	0.0%
Unsatisfactory Settle/Offer \| No Jurisdiction; Record Only	2	0.0%
Den/N-Pymt MD Nec RX \| Information Furnished; No Jurisdiction	2	0.0%
Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| No Jurisdiction; Information Furnished	2	0.0%
Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer \| No Jurisdiction	2	0.0%
Maternity and Newborn Care; Unsatisfactory Settle/Offer \| No Jurisdiction	2	0.0%
Cust Service Claim Handling; Recoupment Of Claims Payment \| No Jurisdiction	2	0.0%
Overcharges \| No Jurisdiction	2	0.0%
Unsatisfactory Settle/Offer \| Insufficient Information	2	0.0%
Unsatisfactory Settle/Offer \| Information Furnished	2	0.0%
Access to Care; Continuity of Treatment \| No Jurisdiction	2	0.0%
Unsatisfactory Settle/Offer \| No Jurisdiction; Additional Monies Received	2	0.0%
Unfair settlement	1	0.0%
Cust Service Claim Handling \| Corrective Action Taken	1	0.0%
Cust Service Claim Handling \| Corrective Action Taken; Mediation Not Eligible	1	0.0%
Unsatisfactory Settle/Offer \| Referred To; Record Only; No Jurisdiction	1	0.0%
Den/N-Pymt MD Nec Trmt N-Emrg \| No Jurisdiction; Referred To	1	0.0%
Other \| No Jurisdiction; Referred To	1	0.0%
Recoupment Of Claims Payment \| Information Furnished; No Jurisdiction; Referred To	1	0.0%
Essential Health Benefit; Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction; Referred To	1	0.0%
Essential Health Benefit; Unsatisfactory Settle/Offer; Usual And Customary \| Information Furnished; No Jurisdiction; Ref	1	0.0%
Access to Care \| Information Furnished; Referred To; No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| No Jurisdiction; Referred To; Information Furnished	1	0.0%
Usual And Customary \| Information Furnished; Referred To; No Jurisdiction	1	0.0%
Essential Health Benefit; Maternity and Newborn Care; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction	1	0.0%
Essential Health Benefit; Unsatisfactory Settle/Offer \| No Jurisdiction; Referred To; Information Furnished	1	0.0%
Maternity and Newborn Care; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction	1	0.0%
Essential Health Benefit; Usual And Customary \| Referred To; No Jurisdiction; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction; Information Furnished; Referred To	1	0.0%
Unsatisfactory Settle/Offer; Usual And Customary \| Information Furnished; Referred To; No Jurisdiction	1	0.0%
Essential Health Benefit; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction	1	0.0%
Cust Service Claim Handling \| Referred To; Information Furnished; No Jurisdiction	1	0.0%
Recoupment Of Claims Payment \| No Jurisdiction; Referred To	1	0.0%
Recoupment Of Claims Payment \| Information Furnished; Referred To; No Jurisdiction	1	0.0%
Prompt Pay; Unsatisfactory Settle/Offer \| Referred To; Information Furnished; No Jurisdiction	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| No Jurisdiction; Information Furnished; Referred To	1	0.0%
Prompt Pay; Unsatisfactory Settle/Offer \| Information Furnished; Referred To; No Jurisdiction	1	0.0%
Access to Care \| No Jurisdiction; Referred To; Information Furnished	1	0.0%
Essential Health Benefit \| No Jurisdiction; Referred To	1	0.0%
Essential Health Benefit; Maximum Out of Pocket \| No Jurisdiction; Referred To; Information Furnished	1	0.0%
Cust Service Claim Handling; Fraud; Unauthorized Acts; Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdict	1	0.0%
Prompt Pay; Unsatisfactory Settle/Offer \| No Jurisdiction; Information Furnished; Referred To	1	0.0%
Continuation of Benefits \| No Jurisdiction; Referred To	1	0.0%
Prompt Pay; Unsatisfactory Settle/Offer \| Record Only; Referred To; No Jurisdiction	1	0.0%
Prompt Pay; Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction; Referred To	1	0.0%
Not Within TDI Jurisdiction \| No Jurisdiction; Referred To	1	0.0%
Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer \| No Jurisdiction; Referred To	1	0.0%
Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction	1	0.0%
Cust Service Claim Handling; Not Within TDI Jurisdiction \| No Jurisdiction	1	0.0%
Fraud; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Assignment of Benefits \| No Jurisdiction	1	0.0%
Den/N-Pymt MD Nec RX; Den/N-Pymt MD Nec Trmt N-Emrg \| No Jurisdiction	1	0.0%
Den/N-Pymt MD Nec DME/Supplies; Rehabilitative/habilitative \| Contract Language/Legal Issue; No Jurisdiction; Informati	1	0.0%
Claimant Fraud; Unsatisfactory Settle/Offer \| Mediation Billed Amount; No Jurisdiction; Mediation Not Eligible	1	0.0%
Unsatisfactory Settle/Offer; Usual And Customary \| Record Only	1	0.0%
Unsatisfactory Settle/Offer \| Mediation Billed Amount; Mediation Not Eligible; No Jurisdiction	1	0.0%
Mental Health Parity \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| No Jurisdiction; Mediation Billed Amount; Mediation Not Eligible	1	0.0%
Unsatisfactory Settle/Offer; Usual And Customary \| Contract Language/Legal Issue	1	0.0%
Unsatisfactory Settle/Offer \| Mediation Not Eligible; Mediation Billed Amount	1	0.0%
Prompt Pay; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Overcharges \| No Jurisdiction; Information Furnished	1	0.0%
Not Within TDI Jurisdiction; Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Coordination of Benefits; Cust Service Claim Handling; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Coordination of Benefits; Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer \| Referred To; No Jurisdiction	1	0.0%
Unfair Discrim-Clms Handling; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Cust Service Claim Handling; Other; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Cust Service Claim Handling; Disclosure Of Benefits; Not Within TDI Jurisdiction; Recoupment Of Claims Payment; Unsatisf	1	0.0%
Den/N-Pymt MD Nec Trmt N-Emrg \| Mediation Not Eligible; No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction; Insufficient Information; Information Furnished	1	0.0%
Cust Service Claim Handling; Other; Overcharges \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer; Usual And Customary	1	0.0%
Unfair Discrim-Clms Handling \| No Jurisdiction	1	0.0%
Coordination of Benefits \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Company Position Upheld; No Jurisdiction	1	0.0%
SB418 Rule Violation; Unsatisfactory Settle/Offer \| No Jurisdiction; Information Furnished	1	0.0%
Den/N-Pymt MD Nec DME/Supplies \| Information Furnished; No Jurisdiction	1	0.0%
Recoupment Of Claims Payment; Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction	1	0.0%
COBRA \| Record Only; No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Record Only; No Jurisdiction	1	0.0%
Misrepresentation; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Ambulatory Patient Services; Coordination of Benefits; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| No Jurisdiction; Company Position Upheld	1	0.0%
Access to Care; Continuity of Treatment; Den/N-Pymt MD Nec RX \| Information Furnished; No Jurisdiction	1	0.0%
Agent Handling; Misrepresentation \| No Jurisdiction	1	0.0%
Closed-Lack Of Info Cmplainant \| No Jurisdiction	1	0.0%
Cust Service Claim Handling; Fraud \| No Jurisdiction	1	0.0%
Disclosure Of Benefits; Material Change To Contract; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Information Furnished; Mediation Not Eligible	1	0.0%
Unsatisfactory Settle/Offer \| Mediation Billed Amount; Mediation Not Eligible; Mediation Paid Amount	1	0.0%
Den/N-Pymt MD Nec RX \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Mediation Paid Amount; Mediation Billed Amount; No Jurisdiction	1	0.0%
Maternity and Newborn Care; Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; No Juris	1	0.0%
Access to Care; Den/N-Pymt MD Nec Trmt N-Emrg \| No Jurisdiction; Contract Language/Legal Issue	1	0.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Information Furnished; No Jurisdiction	1	0.0%
Hospitalization; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Fraud; Insurer Fraud \| No Jurisdiction	1	0.0%
Den/N-Pymt MD Nec Trmt N-Emrg; IRO Notice Of Review \| Referred To; Information Furnished	1	0.0%
Unsatisfactory Settle/Offer \| Additional Payment Expected	1	0.0%
Access to Care; Continuity of Treatment; Den/N-Pymt MD Nec RX \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Additional Monies Received; No Jurisdiction	1	0.0%
Access to Care; Den/N-Pymt MD Nec DME/Supplies; Other \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| Claim Settled; Additional Monies Received	1	0.0%
Den/N-Pymt MD Nec Trmt N-Emrg \| No Jurisdiction	1	0.0%
Continuity of Treatment \| No Jurisdiction	1	0.0%
COBRA \| No Jurisdiction	1	0.0%
Fraud \| No Jurisdiction	1	0.0%
Usual And Customary \| No Jurisdiction	1	0.0%
Cust Service Claim Handling; Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Continuity Of Treatment; Material Change To Contract; Misrepresentation \| No Jurisdiction	1	0.0%
Continuation of Benefits; Den/N-Pymt MD Nec RX \| No Jurisdiction	1	0.0%
Cust Service Claim Handling; SB418 Rule Violation; Unsatisfactory Settle/Offer \| No Jurisdiction	1	0.0%
Misrepresentation; Unsatisfactory Settle/Offer; Usual And Customary \| No Jurisdiction	1	0.0%
Unsatisfactory Settle/Offer \| No Jurisdiction; Additional Monies Received; Contract Language/Legal Issue	1	0.0%
Incomplete URA Notification \| Record Only	1	0.0%

Complaints by Year

2026: 7 complaints
2025: 5 complaints
2023: 3 complaints
2022: 6 complaints
2021: 822 complaints
2020: 60 complaints
2019: 156 complaints
2018: 603 complaints
2017: 825 complaints
2016: 1,007 complaints
2015: 927 complaints
2014: 1,028 complaints
2013: 265 complaints
2012: 24 complaints

Recent health Complaints Against UNITED HEALTHCARE SERVICES, INC. in Texas

health Complaint #TX-450345-c74d1a79 (2026-03-16) — Claim denial
health Complaint #TX-449936-1e462800 (2026-03-11) — Claim denial
health Complaint #TX-449934-def7bcaf (2026-03-11) — Delayed payment
health Complaint #TX-449931-def7bcaf (2026-03-11) — Delayed payment
health Complaint #TX-449927-def7bcaf (2026-03-11) — Delayed payment
health Complaint #TX-449924-def7bcaf (2026-03-11) — Delayed payment
health Complaint #TX-443777-e2194984 (2026-01-05) — Unfair settlement
health Complaint #TX-442299-57123412 (2025-12-13) — Delayed payment
health Complaint #TX-435341-755c436f (2025-09-23) — Cust Service Claim Handling | Corrective Action Taken
health Complaint #TX-435306-755c436f (2025-09-23) — Cust Service Claim Handling | Corrective Action Taken; Mediation Not Eligible

Frequently Asked Questions

How many health complaints does UNITED HEALTHCARE SERVICES, INC. have in Texas?

UNITED HEALTHCARE SERVICES, INC. has 5738 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with UNITED HEALTHCARE SERVICES, INC. in Texas?

The most common issues are: Premium or billing dispute (2503), Claim denial (1955), Delayed payment (599), Unsatisfactory Settle/Offer | No Jurisdiction (282), Recoupment Of Claims Payment; Unsatisfactory Settle/Offer | No Jurisdiction (46).

How does UNITED HEALTHCARE SERVICES, INC.'s health record in Texas compare to other states?

UNITED HEALTHCARE SERVICES, INC. has 5738 health complaints in Texas out of 5738 total health complaints nationwide. That is 100.0% of their health volume.

Where can I file a health complaint against UNITED HEALTHCARE SERVICES, INC. in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.