UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA — homeowners Complaints in Texas

Detailed analysis of 134 homeowners insurance complaints filed against UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

homeowners Complaints in Texas: 134
Total homeowners Complaints (All States): 134
Texas Share: 100.0%
AI Risk Score: 54/100

Analysis: UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA homeowners in Texas

UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA has accumulated 134 homeowners insurance complaints from consumers in Texas. Across all states, UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA has 134 total homeowners complaints, making Texas responsible for 100.0% of the volume.

The most frequent complaint sub-type is Delayed payment with 60 complaints. Other common issues include Claim denial (21), Premium or billing dispute (19), Policy cancellation (12).

The most active year was 2021 with 11 complaints filed.

Consumers in Texas who have homeowners disputes with UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA can file a complaint with the Texas Department of Insurance.

homeowners Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	60	44.8%
Claim denial	21	15.7%
Premium or billing dispute	19	14.2%
Policy cancellation	12	9.0%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Additional Monies Received	2	1.5%
Other \| Contract Language/Legal Issue	2	1.5%
Unsatisfactory Settle/Offer \| Information Furnished; Contract Language/Legal Issue; Question of Fact	1	0.7%
Cust Service Claim Handling \| Corrective Action Taken	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Quest	1	0.7%
Post-Claim Underwriting; Use Of Clue Reports \| Contract Language/Legal Issue; Question of Fact	1	0.7%
Assignment of Benefits \| Claim Settled	1	0.7%
Notice Requirements; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue	1	0.7%
Notice Requirements \| Question of Fact; Contract Language/Legal Issue; Company Position Upheld	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Question of Fact; Contract Language/Legal Issue	1	0.7%
Unsatisfactory Settle/Offer; Usual And Customary \| Question of Fact	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Additional Monies Received	1	0.7%
Cust Service Claim Handling \| Information Furnished; Question of Fact	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Insufficient Information; Contract Language/Legal Issue	1	0.7%
Use Of Clue Reports \| Information Furnished; Company Position Upheld	1	0.7%
Unsatisfactory Settle/Offer \| Additional Monies Received; Claim Settled	1	0.7%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Claim Settled; Appraisal Process Invoked; Additional Monies R	1	0.7%
Unsatisfactory Settle/Offer \| Information Furnished; Question of Fact	1	0.7%
Unsatisfactory Settle/Offer \| Information Furnished; Additional Payment Expected	1	0.7%
Other \| Information Furnished	1	0.7%

Complaints by Year

2021: 11 complaints
2020: 11 complaints
2019: 14 complaints
2018: 15 complaints
2017: 18 complaints
2016: 24 complaints
2015: 16 complaints
2014: 15 complaints
2013: 6 complaints
2012: 4 complaints

Recent homeowners Complaints Against UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA in Texas

homeowners Complaint #TX-318874-3c53c1f2 (2021-08-09) — Delayed payment
homeowners Complaint #TX-318355-2890fa7a (2021-08-04) — Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Question of Fact
homeowners Complaint #TX-314408-90dbfacd (2021-06-14) — Delayed payment
homeowners Complaint #TX-313874-ad120cab (2021-06-04) — Cust Service Claim Handling | Corrective Action Taken
homeowners Complaint #TX-313703-e24da62b (2021-06-02) — Claim denial
homeowners Complaint #TX-313365-90dbfacd (2021-05-25) — Delayed payment
homeowners Complaint #TX-309505-3c53c1f2 (2021-03-30) — Delayed payment
homeowners Complaint #TX-307754-eefe2cd5 (2021-03-01) — Delayed payment
homeowners Complaint #TX-307532-09cbaf81 (2021-03-01) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest
homeowners Complaint #TX-307404-3c53c1f2 (2021-02-25) — Delayed payment

Frequently Asked Questions

How many homeowners complaints does UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA have in Texas?

UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA has 134 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common homeowners complaint issues with UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA in Texas?

The most common issues are: Delayed payment (60), Claim denial (21), Premium or billing dispute (19), Policy cancellation (12), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received (2).

How does UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA's homeowners record in Texas compare to other states?

UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA has 134 homeowners complaints in Texas out of 134 total homeowners complaints nationwide. That is 100.0% of their homeowners volume.

Where can I file a homeowners complaint against UNIVERSAL INSURANCE COMPANY OF NORTH AMERICA in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.