USAA CASUALTY INSURANCE COMPANY — auto Insurance Complaints
Analysis of 116 auto insurance complaints filed against USAA CASUALTY INSURANCE COMPANY, based on public NAIC and state DOI data.
Key Statistics
- auto Complaints: 116
- Total Complaints (All Types): 2,099
- auto Share: 5.5%
- NAIC Complaint Ratio: 1.44
- AI Risk Score: 71/100
auto Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Delayed payment | 38 | 32.8% |
| Unfair settlement | 18 | 15.5% |
| Claim denial | 14 | 12.1% |
| Premium or billing dispute | 7 | 6.0% |
| Adjuster Handling | Claim Handling | 5 | 4.3% |
| Actual Cash Value Dispute | Claim Handling | 4 | 3.4% |
| Labor Rate | Claim Handling | 4 | 3.4% |
| Claim Procedure | Claim Handling | 3 | 2.6% |
| Loss of Use | Claim Handling | 2 | 1.7% |
| Loss of Use | Claim Handling | Company Position Substantiated | 2 | 1.7% |
| Adjuster Handling | Claim Handling | Company Position Substantiated | 2 | 1.7% |
| Other | 1 | 0.9% |
| Claim Handling Other | Claim Handling | Claim Settled | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 1 | 0.9% |
| Adjuster Handling | Claim Handling | No Jurisdiction | 1 | 0.9% |
| Adjuster Handling | Claim Handling | Claim Settled | 1 | 0.9% |
| Claim Handling Other | Claim Handling | Company Position Substantiated | 1 | 0.9% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 1 | 0.9% |
| Claim Procedure | Claim Handling | Company Position Substantiated | 1 | 0.9% |
| Policy cancellation | 1 | 0.9% |
| Claim Handling Other | Claim Handling | 1 | 0.9% |
| Adjuster Handling | Claim Handling | Complaint Withdrawn | 1 | 0.9% |
| Adjuster Handling | Claim Handling | Claim Reopened | 1 | 0.9% |
| Loss of Use | Claim Handling | Referred to Another State’s Dept of Insurance | 1 | 0.9% |
| Steering | Claim Handling | Company Position Substantiated | 1 | 0.9% |
| Unsatisfactory Offer | Claim Handling | 1 | 0.9% |
| Misleading sales | 1 | 0.9% |
| Actual Cash Value Dispute | Claim Handling | Claim Settled | 1 | 0.9% |
auto Complaints by State
| State | Complaints |
|---|---|
| Connecticut | 113 |
| Texas | 3 |
Recent auto Complaints Against USAA CASUALTY INSURANCE COMPANY
- auto Complaint #CT-7085480-f9224cd0 — Connecticut (2026-05-11)
- auto Complaint #CT-7085271-a2c8f89a — Connecticut (2026-05-04)
- auto Complaint #CT-7084107-cad7d988 — Connecticut (2026-03-25)
- auto Complaint #CT-7083855-38c67a9e — Connecticut (2026-03-17)
- auto Complaint #CT-7083701-cc1ad532 — Connecticut (2026-03-11)
- auto Complaint #CT-7083551-76adc186 — Connecticut (2026-03-07)
- auto Complaint #CT-7083289-1c190197 — Connecticut (2026-02-28)
- auto Complaint #CT-7083261-4d4cfb45 — Connecticut (2026-02-27)
- auto Complaint #CT-7083116-3b04c409 — Connecticut (2026-02-24)
- auto Complaint #CT-7082788-66e5fd0c — Connecticut (2026-02-13)
Frequently Asked Questions
How many auto complaints does USAA CASUALTY INSURANCE COMPANY have?
USAA CASUALTY INSURANCE COMPANY has 116 auto insurance complaints on file, according to NAIC and state DOI data.
What are the most common auto complaint issues with USAA CASUALTY INSURANCE COMPANY?
The most common auto complaint issues for USAA CASUALTY INSURANCE COMPANY are: Delayed payment (38), Unfair settlement (18), Claim denial (14), Premium or billing dispute (7), Adjuster Handling | Claim Handling (5).
Which states have the most auto complaints against USAA CASUALTY INSURANCE COMPANY?
The states with the most auto complaints against USAA CASUALTY INSURANCE COMPANY are: Connecticut (113), Texas (3).
auto Complaints by State
USAA CASUALTY INSURANCE COMPANY Complaints by State
- USAA CASUALTY INSURANCE COMPANY Complaints in California
- USAA CASUALTY INSURANCE COMPANY Complaints in Texas
- USAA CASUALTY INSURANCE COMPANY Complaints in New York
- USAA CASUALTY INSURANCE COMPANY Complaints in Florida
- USAA CASUALTY INSURANCE COMPANY Complaints in Illinois
- USAA CASUALTY INSURANCE COMPANY Complaints in Pennsylvania
- USAA CASUALTY INSURANCE COMPANY Complaints in Ohio
- USAA CASUALTY INSURANCE COMPANY Complaints in Georgia
- USAA CASUALTY INSURANCE COMPANY Complaints in North Carolina
- USAA CASUALTY INSURANCE COMPANY Complaints in New Jersey