USAA CASUALTY INSURANCE COMPANY — homeowners Complaints in Texas
Detailed analysis of 1,912 homeowners insurance complaints filed against USAA CASUALTY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.
Key Statistics
- homeowners Complaints in Texas: 1,912
- Total homeowners Complaints (All States): 1,946
- Texas Share: 98.3%
- NAIC Complaint Ratio: 1.44
- AI Risk Score: 71/100
Analysis: USAA CASUALTY INSURANCE COMPANY homeowners in Texas
USAA CASUALTY INSURANCE COMPANY has accumulated 1,912 homeowners insurance complaints from consumers in Texas. Across all states, USAA CASUALTY INSURANCE COMPANY has 1,946 total homeowners complaints, making Texas responsible for 98.3% of the volume.
The most frequent complaint sub-type is Delayed payment with 1005 complaints. Other common issues include Claim denial (294), Premium or billing dispute (89), Unsatisfactory Settle/Offer | Question of Fact (29).
The most active year was 2026 with 92 complaints filed.
Consumers in Texas who have homeowners disputes with USAA CASUALTY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.
homeowners Complaint Issues in Texas
| Issue Type | Complaints | % |
|---|---|---|
| Delayed payment | 1,005 | 52.6% |
| Claim denial | 294 | 15.4% |
| Premium or billing dispute | 89 | 4.7% |
| Unsatisfactory Settle/Offer | Question of Fact | 29 | 1.5% |
| Policy cancellation | 16 | 0.8% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact | 12 | 0.6% |
| Unsatisfactory Settle/Offer | Claim Settled | 9 | 0.5% |
| Cust Service Claim Handling | Information Furnished | 7 | 0.4% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 6 | 0.3% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact | 6 | 0.3% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld | 5 | 0.3% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 5 | 0.3% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 5 | 0.3% |
| Liability Dispute | Question of Fact | 5 | 0.3% |
| Other | Information Furnished | 5 | 0.3% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 4 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld | 4 | 0.2% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Upheld | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact | 3 | 0.2% |
| Cust Service Claim Handling | Question of Fact; Information Furnished | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Information Furnished | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 3 | 0.2% |
| Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact | 3 | 0.2% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished | 3 | 0.2% |
| Other | Insufficient Information | 3 | 0.2% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Information Furnished; Additional Mo | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Quest | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Uph | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact; Contract Language/Legal Issue | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Additional Monies Received; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnis | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Question of F | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Claim Settled; Contract Language/Leg | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Lang | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Additional Monies Received | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Corrective Action Taken | 2 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction; Information Furnished | 2 | 0.1% |
| Liability Dispute | Information Furnished; Question of Fact | 2 | 0.1% |
| Cust Service Claim Handling | Additional Payment Expected; Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Additional Monies Received | 2 | 0.1% |
| Unsatisfactory Settle/Offer | No Jurisdiction | 2 | 0.1% |
| Other | Information Furnished; Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Information Furnished | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling | Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld | 2 | 0.1% |
| Liability Dispute | Additional Monies Received | 2 | 0.1% |
| Not Within TDI Jurisdiction | No Jurisdiction | 2 | 0.1% |
| Coverage dispute | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | No Jurisdiction | 2 | 0.1% |
| Cust Service Claim Handling | Claim Settled | 2 | 0.1% |
| Other | Record Only | 2 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Additional Monies Received | 2 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact | 2 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Additional Payment Expected; Contrac | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Posi | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Corrective Action Taken; Company Position U | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Additional Mo | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Question o | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Infor | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of F | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld; Contract Language/ | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Misrepresentation | Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Company Position Upheld; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Cust Srvc Policy Holder Srvcs; Misrepresentation; Unsatisfactory Settle/Offer; Use Of Clue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Contract Language/Legal Issu | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Company Position Upheld; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Information Furnished; Claim Settled; Question of Fact | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Question of Fact; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Complaint Withdrawn | 1 | 0.1% |
| Liability Dispute | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling | Additional Monies Received; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected; Question of | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Question | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Claim Settled; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Record Only; Referred To | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Corrective Action Taken; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Refusal to Insure; Use Of Clue Reports | Company Position Upheld; Question of Fact; Infor | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Claim Settled | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Unsatisfactory Settle/Offer | Corrective Action Taken; Contract Language/Legal Issue; Add | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Appraisal Process Invoked; Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Record Only; No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Claim Settled; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Refusal to Insure | Company Position Upheld; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Contract Language/Legal Issue; Company Position Upheld; Information Fur | 1 | 0.1% |
| Cust Service Claim Handling | Contract Language/Legal Issue; Company Position Upheld; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Record Only; Insufficient Information | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Claim Settled; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Corrective Action Taken; Question of F | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs; Other | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Contract Language/Le | 1 | 0.1% |
| Cust Srvc Policy Holder Srvcs | Information Furnished; Corrective Action Taken | 1 | 0.1% |
| Refusal to Insure; Use of Credit Reports | Company Position Upheld; Referred To; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Additional Monies Received; Contract | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Monies Received; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Company Position Upheld; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; In | 1 | 0.1% |
| Cust Service Claim Handling; Use Of Clue Reports | Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Liability Dispute | Information Furnished; Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Use Of Clue Reports | Company Position Upheld; Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Record Only | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Other; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Contract Language/Legal | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled; Contract Language/Leg | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction; Record Only | 1 | 0.1% |
| Cust Service Claim Handling | Claim Settled; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional P | 1 | 0.1% |
| Refusal to Insure | Information Furnished; Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Company Position Upheld; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact; Contract Language/Legal Issue; Company Position Uphel | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Record Only; No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Contract L | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue; Qu | 1 | 0.1% |
| Other | Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Information Furnished; Question of Fact; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Information Fur | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Corrective Action Ta | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Information | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Liability Dispute | Company Position Upheld; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Informat | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Corrective Action Taken; Claim Se | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Additional Payment E | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Complaint Withdrawn | 1 | 0.1% |
| Liability Dispute | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unauthorized Acts | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected; Question | 1 | 0.1% |
| Cust Service Claim Handling; Other | Claim Settled; Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Identification Card Issue; Other | Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Corrective | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Appraisal Process Invoked; Additional Payment Expected; Contr | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Contract Language/Legal Issue | 1 | 0.1% |
| Liability Dispute | Company Position Upheld; Claim Settled; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Unauthorized Acts | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Use Of Clue Reports | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Corrective Action Taken; Question of Fact; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Additional Payment Expected | 1 | 0.1% |
| Liability Dispute | Question of Fact; Information Furnished; Additional Payment Expected | 1 | 0.1% |
| Liability Dispute | Claim Settled; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Corrective Action Taken; Contract Language/Legal Issue; Addit | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Claim Sett | 1 | 0.1% |
| Liability Dispute; Post-Claim Underwriting | Company Position Upheld; Contract Language/Legal Issue; Information Furnish | 1 | 0.1% |
| Liability Dispute | Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of Fact; Information Furnished | 1 | 0.1% |
| Liability Dispute | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Claim S | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Appraisal Process Invoked; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Other | Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Other | Question of Fact | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Additional M | 1 | 0.1% |
| Other | Question of Fact; Information Furnished | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Appraisal Process Invoked; Question of Fact; Failure to Timely Respond | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Information | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Additional Payment Expected | 1 | 0.1% |
| Post-Claim Underwriting | Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling | Additional Monies Received; Question of Fact; Failure to Timely Respond | 1 | 0.1% |
| Use Of Clue Reports | Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Additional Monies Received; Contract Langu | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Contract Language/Legal Issue; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Additional Monies Received; Corrective Action Taken | 1 | 0.1% |
| Other | Question of Fact; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Additional Payment Expected; Information Furnished; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact | 1 | 0.1% |
| Assignment of Benefits | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Question of | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal | 1 | 0.1% |
| Assignment of Benefits; Cust Service Claim Handling | Additional Monies Received; Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer; Usual And Customary | Additional Monies Received; Claim Settled | 1 | 0.1% |
| Liability Dispute | Claim Settled; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer; Usual And Customary | Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Claim Settled; Contract Language/Legal Issue | 1 | 0.1% |
| Identification Card Issue | Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Additional Monies Received | 1 | 0.1% |
| Claimant Fraud | Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Agent Handling | Question of Fact | 1 | 0.1% |
| Agent Handling | Information Furnished | 1 | 0.1% |
| Agent Handling | Corrective Action Taken | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Question of Fact; Claim Settled | 1 | 0.1% |
| Post-Claim Underwriting | Question of Fact | 1 | 0.1% |
| Notice Requirements | Contract Language/Legal Issue; Referred for Disciplinary Actn | 1 | 0.1% |
| Refusal to Insure | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Additional Payment Expected; Appraisal Process Invoked | 1 | 0.1% |
| Agent Handling | Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Recoupment Of Claims Payment | Corrective Action Taken | 1 | 0.1% |
| Cust Service Claim Handling | Corrective Action Taken; Additional Monies Received; Claim Settled | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Company Position Upheld | 1 | 0.1% |
| Post-Claim Underwriting | Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Information Furnished; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Company Position Upheld; Contract Language/Legal Issue | 1 | 0.1% |
| Assignment of Benefits | Company Position Upheld | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Record Only | 1 | 0.1% |
| Assignment of Benefits | Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Claim Settled; Entered Into Arbitration | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled | 1 | 0.1% |
| Agent Handling; Cust Service Claim Handling | Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling | Question of Fact; Contract Language/Legal Issue; Additional Monies Received | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Claim Settled; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Question of Fact | 1 | 0.1% |
| Post-Claim Underwriting | Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Complainant Retained Attorney | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received | 1 | 0.1% |
| Other; Use Of Clue Reports; Use Of MIB Reports; Use of Credit Reports | No Jurisdiction | 1 | 0.1% |
| Cust Service Claim Handling; Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld; Claim | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Claim Settled; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Cust Service Claim Handling | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Closed-Lack Of Info Cmplainant; Other | Insufficient Information | 1 | 0.1% |
| Liability Dispute | Question of Fact; Information Furnished | 1 | 0.1% |
| Other | No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Payment Expected; Question of Fact | 1 | 0.1% |
| Liability Dispute | Question of Fact; Company Position Upheld; Information Furnished | 1 | 0.1% |
| Insurer Fraud | Insufficient Information | 1 | 0.1% |
| Cust Service Claim Handling; Not Within TDI Jurisdiction | No Jurisdiction | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Upheld | 1 | 0.1% |
| Cust Service Claim Handling | Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Liability Dispute | No Jurisdiction; Referred To | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Information Furnished; No Jurisdiction | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Contract Language/Legal Issue | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute | Question of Fact; Information Furnished | 1 | 0.1% |
| Liability Dispute | Additional Monies Received; Information Furnished; Question of Fact | 1 | 0.1% |
| Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer | Additional Monies Received; No Jurisdiction; Referred To | 1 | 0.1% |
| Cust Service Claim Handling; Not Within TDI Jurisdiction; Unsatisfactory Settle/Offer | No Jurisdiction; Question of Fac | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Claim Settled; Information Furnished | 1 | 0.1% |
| Cust Service Claim Handling; Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies R | 1 | 0.1% |
| Liability Dispute; Unsatisfactory Settle/Offer | Information Furnished; Additional Monies Received; Question of Fact | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Contract Language/Legal Issue | 1 | 0.1% |
| Liability Dispute | Question of Fact; Contract Language/Legal Issue; Entered Into Arbitration | 1 | 0.1% |
| Other | Contract Language/Legal Issue; Information Furnished; Question of Fact | 1 | 0.1% |
| Other | Company Position Upheld; Information Furnished | 1 | 0.1% |
| Other | Information Furnished; Other | 1 | 0.1% |
| Liability Dispute | Information Furnished; Claim Settled; Additional Monies Received | 1 | 0.1% |
| Liability Dispute | Additional Monies Received; Question of Fact; Additional Payment Expected | 1 | 0.1% |
| Assignment of Benefits; Unsatisfactory Settle/Offer | Contract Language/Legal Issue | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Information Furnished; Claim Settled | 1 | 0.1% |
| Unsatisfactory Settle/Offer | Additional Monies Received; Question of Fact; Additional Payment Expected | 1 | 0.1% |
| XX-Subrogation | 1 | 0.1% |
Complaints by Year
- 2026: 92 complaints
- 2025: 266 complaints
- 2024: 258 complaints
- 2023: 211 complaints
- 2022: 99 complaints
- 2021: 110 complaints
- 2020: 81 complaints
- 2019: 115 complaints
- 2018: 104 complaints
- 2017: 113 complaints
- 2016: 136 complaints
- 2015: 119 complaints
- 2014: 105 complaints
- 2013: 63 complaints
- 2012: 40 complaints
Recent homeowners Complaints Against USAA CASUALTY INSURANCE COMPANY in Texas
- homeowners Complaint #TX-455905-7b8791d5 (2026-05-06) — Premium or billing dispute
- homeowners Complaint #TX-455085-789c7d47 (2026-04-29) — Delayed payment
- homeowners Complaint #TX-455018-6b2a9b79 (2026-04-29) — Delayed payment
- homeowners Complaint #TX-454581-969955dd (2026-04-24) — Claim denial
- homeowners Complaint #TX-454479-f4f45b64 (2026-04-23) — Unsatisfactory Settle/Offer | Information Furnished; Question of Fact; Company Position Upheld
- homeowners Complaint #TX-454129-f4f45b64 (2026-04-20) — Unsatisfactory Settle/Offer | Additional Payment Expected; Information Furnished; Corrective Action Taken
- homeowners Complaint #TX-454043-6b2a9b79 (2026-04-20) — Delayed payment
- homeowners Complaint #TX-454011-7e7cc476 (2026-04-20) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Additional Payment Expected; Contrac
- homeowners Complaint #TX-453915-7e7cc476 (2026-04-17) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Contract Language/Legal Issue; Company Posi
- homeowners Complaint #TX-453638-7e7cc476 (2026-04-15) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Question of Fact; Corrective Action Taken; Company Position U
Frequently Asked Questions
How many homeowners complaints does USAA CASUALTY INSURANCE COMPANY have in Texas?
USAA CASUALTY INSURANCE COMPANY has 1912 homeowners insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.
What are the most common homeowners complaint issues with USAA CASUALTY INSURANCE COMPANY in Texas?
The most common issues are: Delayed payment (1005), Claim denial (294), Premium or billing dispute (89), Unsatisfactory Settle/Offer | Question of Fact (29), Policy cancellation (16).
How does USAA CASUALTY INSURANCE COMPANY's homeowners record in Texas compare to other states?
USAA CASUALTY INSURANCE COMPANY has 1912 homeowners complaints in Texas out of 1946 total homeowners complaints nationwide. That is 98.3% of their homeowners volume.
Where can I file a homeowners complaint against USAA CASUALTY INSURANCE COMPANY in Texas?
You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.
Related Pages
USAA CASUALTY INSURANCE COMPANY homeowners Complaints in Other States
- USAA CASUALTY INSURANCE COMPANY homeowners in California
- USAA CASUALTY INSURANCE COMPANY homeowners in New York
- USAA CASUALTY INSURANCE COMPANY homeowners in Florida
- USAA CASUALTY INSURANCE COMPANY homeowners in Illinois
- USAA CASUALTY INSURANCE COMPANY homeowners in Pennsylvania
- USAA CASUALTY INSURANCE COMPANY homeowners in Ohio
- USAA CASUALTY INSURANCE COMPANY homeowners in Georgia
- USAA CASUALTY INSURANCE COMPANY homeowners in North Carolina
- USAA CASUALTY INSURANCE COMPANY homeowners in New Jersey