USAA CASUALTY INSURANCE COMPANY — renters Complaints in Texas

Detailed analysis of 32 renters insurance complaints filed against USAA CASUALTY INSURANCE COMPANY by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

renters Complaints in Texas: 32
Total renters Complaints (All States): 36
Texas Share: 88.9%
NAIC Complaint Ratio: 1.44
AI Risk Score: 71/100

Analysis: USAA CASUALTY INSURANCE COMPANY renters in Texas

USAA CASUALTY INSURANCE COMPANY has accumulated 32 renters insurance complaints from consumers in Texas. Across all states, USAA CASUALTY INSURANCE COMPANY has 36 total renters complaints, making Texas responsible for 88.9% of the volume.

The most frequent complaint sub-type is Claim denial with 13 complaints. Other common issues include Delayed payment (13), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Claim Settled (1), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Lang (1).

The most active year was 2025 with 6 complaints filed.

Consumers in Texas who have renters disputes with USAA CASUALTY INSURANCE COMPANY can file a complaint with the Texas Department of Insurance.

renters Complaint Issues in Texas

Issue Type	Complaints	%
Claim denial	13	40.6%
Delayed payment	13	40.6%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Question of Fact; Claim Settled	1	3.1%
Cust Service Claim Handling; Unsatisfactory Settle/Offer \| Company Position Upheld; Information Furnished; Contract Lang	1	3.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld	1	3.1%
Unsatisfactory Settle/Offer \| Question of Fact; Claim Settled	1	3.1%
Policy cancellation	1	3.1%
Premium or billing dispute	1	3.1%

Complaints by Year

2025: 6 complaints
2024: 3 complaints
2023: 1 complaints
2022: 1 complaints
2021: 1 complaints
2020: 4 complaints
2019: 2 complaints
2018: 4 complaints
2017: 2 complaints
2016: 5 complaints
2015: 1 complaints
2014: 1 complaints
2012: 1 complaints

Recent renters Complaints Against USAA CASUALTY INSURANCE COMPANY in Texas

renters Complaint #TX-442992-7e7cc476 (2025-12-22) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Claim Settled
renters Complaint #TX-441167-38a1efc1 (2025-12-02) — Claim denial
renters Complaint #TX-429831-6b2a9b79 (2025-07-24) — Delayed payment
renters Complaint #TX-424677-969955dd (2025-05-24) — Claim denial
renters Complaint #TX-423820-7e7cc476 (2025-05-14) — Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Lang
renters Complaint #TX-421677-e6298c5d (2025-04-22) — Claim denial
renters Complaint #TX-409915-7f182de4 (2024-11-20) — Claim denial
renters Complaint #TX-401407-969955dd (2024-08-22) — Claim denial
renters Complaint #TX-387105-05fac578 (2024-02-12) — Delayed payment
renters Complaint #TX-371405-969955dd (2023-08-29) — Claim denial

Frequently Asked Questions

How many renters complaints does USAA CASUALTY INSURANCE COMPANY have in Texas?

USAA CASUALTY INSURANCE COMPANY has 32 renters insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common renters complaint issues with USAA CASUALTY INSURANCE COMPANY in Texas?

The most common issues are: Claim denial (13), Delayed payment (13), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Question of Fact; Claim Settled (1), Cust Service Claim Handling; Unsatisfactory Settle/Offer | Company Position Upheld; Information Furnished; Contract Lang (1), Unsatisfactory Settle/Offer | Contract Language/Legal Issue; Company Position Upheld (1).

How does USAA CASUALTY INSURANCE COMPANY's renters record in Texas compare to other states?

USAA CASUALTY INSURANCE COMPANY has 32 renters complaints in Texas out of 36 total renters complaints nationwide. That is 88.9% of their renters volume.

Where can I file a renters complaint against USAA CASUALTY INSURANCE COMPANY in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.