USAA GENERAL INDEMNITY COMPANY — auto Complaints in Connecticut

Detailed analysis of 116 auto insurance complaints filed against USAA GENERAL INDEMNITY COMPANY by consumers in Connecticut, based on public NAIC and state DOI data.

Key Statistics

auto Complaints in Connecticut: 116
Total auto Complaints (All States): 120
Connecticut Share: 96.7%
NAIC Complaint Ratio: 0.34
AI Risk Score: 52/100

Analysis: USAA GENERAL INDEMNITY COMPANY auto in Connecticut

USAA GENERAL INDEMNITY COMPANY has accumulated 116 auto insurance complaints from consumers in Connecticut. Across all states, USAA GENERAL INDEMNITY COMPANY has 120 total auto complaints, making Connecticut responsible for 96.7% of the volume.

The most frequent complaint sub-type is Delayed payment with 30 complaints. Other common issues include Unfair settlement (22), Claim denial (13), Premium or billing dispute (9).

The most active year was 2026 with 10 complaints filed.

Consumers in Connecticut who have auto disputes with USAA GENERAL INDEMNITY COMPANY can file a complaint with the Connecticut Department of Insurance.

auto Complaint Issues in Connecticut

Issue Type	Complaints	%
Delayed payment	30	25.9%
Unfair settlement	22	19.0%
Claim denial	13	11.2%
Premium or billing dispute	9	7.8%
Adjuster Handling \| Claim Handling	8	6.9%
Adjuster Handling \| Claim Handling \| Claim Settled	5	4.3%
Claim Procedure \| Claim Handling	4	3.4%
Contributory Comparative Negligence \| Claim Handling	3	2.6%
Adjuster Handling \| Claim Handling \| Company Position Substantiated	3	2.6%
Actual Cash Value Dispute \| Claim Handling \| Company Position Substantiated	3	2.6%
Policy cancellation	3	2.6%
Claim Handling Other \| Claim Handling \| Company Position Substantiated	2	1.7%
Loss of Use \| Claim Handling \| Company Position Substantiated	2	1.7%
Adjuster Handling \| Claim Handling \| Question of Fact/Contract/Provision/Legal Issue	2	1.7%
Actual Cash Value Dispute \| Claim Handling	2	1.7%
Claim Handling Other \| Claim Handling \| Company Position Overturned	1	0.9%
Diminished Value \| Claim Handling \| Company Position Substantiated	1	0.9%
Claims Other \| Claim Handling \| Company Position Substantiated	1	0.9%
Unsatisfactory Offer \| Claim Handling	1	0.9%
Contributory Comparative Negligence \| Claim Handling \| Company Position Substantiated	1	0.9%

Complaints by Year

2026: 10 complaints
2025: 34 complaints
2024: 28 complaints
2023: 23 complaints
2022: 16 complaints
2021: 5 complaints

Recent auto Complaints Against USAA GENERAL INDEMNITY COMPANY in Connecticut

auto Complaint #CT-7085431-65265123 (2026-05-07) — Unfair settlement
auto Complaint #CT-7085359-ae86cece (2026-05-06) — Claim Procedure | Claim Handling
auto Complaint #CT-7084228-7c3869ce (2026-03-30) — Delayed payment
auto Complaint #CT-7083694-3f74def1 (2026-03-11) — Contributory Comparative Negligence | Claim Handling
auto Complaint #CT-7082890-342110cc (2026-02-19) — Delayed payment
auto Complaint #CT-7082355-9db3d518 (2026-02-03) — Unfair settlement
auto Complaint #CT-7081967-c1254306 (2026-01-23) — Delayed payment
auto Complaint #CT-7081714-ddd6eebd (2026-01-16) — Unfair settlement
auto Complaint #CT-7081581-6bc00957 (2026-01-12) — Delayed payment
auto Complaint #CT-7081315-85be26c2 (2026-01-02) — Claim Handling Other | Claim Handling | Company Position Overturned

Frequently Asked Questions

How many auto complaints does USAA GENERAL INDEMNITY COMPANY have in Connecticut?

USAA GENERAL INDEMNITY COMPANY has 116 auto insurance complaints on file from consumers in Connecticut, according to NAIC and state DOI data.

What are the most common auto complaint issues with USAA GENERAL INDEMNITY COMPANY in Connecticut?

The most common issues are: Delayed payment (30), Unfair settlement (22), Claim denial (13), Premium or billing dispute (9), Adjuster Handling | Claim Handling (8).

How does USAA GENERAL INDEMNITY COMPANY's auto record in Connecticut compare to other states?

USAA GENERAL INDEMNITY COMPANY has 116 auto complaints in Connecticut out of 120 total auto complaints nationwide. That is 96.7% of their auto volume.

Where can I file a auto complaint against USAA GENERAL INDEMNITY COMPANY in Connecticut?

You can file a complaint with the Connecticut Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.