USAA — life Insurance Complaints
Analysis of 115 life insurance complaints filed against USAA, based on public NAIC and state DOI data.
Key Statistics
- life Complaints: 115
- Total Complaints (All Types): 308
- life Share: 37.3%
- NAIC Complaint Ratio: 0.42
- AI Risk Score: 15/100
life Complaint Issues
| Issue Type | Complaints | % of Total |
|---|---|---|
| Benefit denial | 23 | 20.0% |
| Policy lapse | 22 | 19.1% |
| Cash value dispute | 20 | 17.4% |
| Misleading sales | 18 | 15.7% |
| Premium increase | 17 | 14.8% |
| Beneficiary dispute | 15 | 13.0% |
life Complaints by State
| State | Complaints |
|---|---|
| Connecticut | 9 |
| Oklahoma | 8 |
| North Dakota | 7 |
| Arizona | 6 |
| West Virginia | 5 |
| Kentucky | 4 |
| Alaska | 3 |
| Delaware | 3 |
| Alabama | 3 |
| Florida | 3 |
| District of Columbia | 3 |
| Illinois | 3 |
| New Mexico | 3 |
| Maine | 3 |
| Georgia | 3 |
Recent life Complaints Against USAA
- life Complaint #IC-MNPGTYC1-KZXWTG — North Dakota (2026-03-27)
- life Complaint #IC-MNER1IC1-066CBA — Connecticut (2026-03-23)
- life Complaint #IC-MNSBPS5L-O5C52Y — Alaska (2026-03-21)
- life Complaint #IC-MNT1FLS1-7BGAA4 — Ohio (2026-03-20)
- life Complaint #IC-MNT1FLKB-G89BTJ — Delaware (2026-03-16)
- life Complaint #IC-MNKGSFCY-8Q48WH — Alabama (2026-03-10)
- life Complaint #IC-MNQW9RQR-DRB83K — South Dakota (2026-03-07)
- life Complaint #IC-MNMLY9JH-8TNCKI — Oklahoma (2026-02-25)
- life Complaint #IC-MNKGSFI8-4OA5NH — Oklahoma (2026-02-22)
- life Complaint #IC-MNRYUNIF-VHYYJ2 — North Dakota (2026-02-09)
Frequently Asked Questions
How many life complaints does USAA have?
USAA has 115 life insurance complaints on file, according to NAIC and state DOI data.
What are the most common life complaint issues with USAA?
The most common life complaint issues for USAA are: Benefit denial (23), Policy lapse (22), Cash value dispute (20), Misleading sales (18), Premium increase (17).
Which states have the most life complaints against USAA?
The states with the most life complaints against USAA are: Connecticut (9), Oklahoma (8), North Dakota (7), Arizona (6), West Virginia (5).