Brighthouse Life Insurance Company — health Complaints in Texas

Detailed analysis of 90 health insurance complaints filed against Brighthouse Life Insurance Company by consumers in Texas, based on public NAIC and state DOI data.

Key Statistics

health Complaints in Texas: 90
Total health Complaints (All States): 105
Texas Share: 85.7%
NAIC Complaint Ratio: 12.73
AI Risk Score: 79/100

Analysis: Brighthouse Life Insurance Company health in Texas

Brighthouse Life Insurance Company has accumulated 90 health insurance complaints from consumers in Texas. Across all states, Brighthouse Life Insurance Company has 105 total health complaints, making Texas responsible for 85.7% of the volume.

The most frequent complaint sub-type is Delayed payment with 56 complaints. Other common issues include Premium or billing dispute (16), Policy cancellation (3), Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld (1).

The most active year was 2026 with 2 complaints filed.

Consumers in Texas who have health disputes with Brighthouse Life Insurance Company can file a complaint with the Texas Department of Insurance.

health Complaint Issues in Texas

Issue Type	Complaints	%
Delayed payment	56	62.2%
Premium or billing dispute	16	17.8%
Policy cancellation	3	3.3%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Company Position Upheld	1	1.1%
Cust Srvc Policy Holder Srvcs \| Information Furnished; Question of Fact	1	1.1%
Cust Srvc Policy Holder Srvcs; Misrepresentation \| Information Furnished	1	1.1%
Cust Srvc Policy Holder Srvcs \| Contract Language/Legal Issue; Company Position Upheld; Information Furnished	1	1.1%
Unsatisfactory Settle/Offer \| Contract Language/Legal Issue; Company Position Upheld; Insufficient Information	1	1.1%
Cust Srvc Policy Holder Srvcs \| Information Furnished; Contract Language/Legal Issue	1	1.1%
Commissions \| Contract Language/Legal Issue; Information Furnished	1	1.1%
Unsatisfactory Settle/Offer \| Additional Monies Received; Information Furnished	1	1.1%
Misleading sales	1	1.1%
Unsatisfactory Settle/Offer \| Company Position Upheld; Contract Language/Legal Issue	1	1.1%
Misrepresentation \| Contract Language/Legal Issue	1	1.1%
Misrepresentation \| Referred for Disciplinary Actn; Failure to Timely Respond	1	1.1%
Continuation of Benefits \| Insufficient Information	1	1.1%
Agent Handling \| No Enforcement Case Opened; Information Furnished	1	1.1%
Coverage dispute	1	1.1%

Complaints by Year

2026: 2 complaints
2025: 9 complaints
2024: 10 complaints
2023: 16 complaints
2022: 4 complaints
2021: 16 complaints
2020: 14 complaints
2019: 5 complaints
2018: 9 complaints
2017: 5 complaints

Recent health Complaints Against Brighthouse Life Insurance Company in Texas

health Complaint #TX-449767-8aa8d07c (2026-03-10) — Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld
health Complaint #TX-449384-8aa8d07c (2026-03-05) — Cust Srvc Policy Holder Srvcs | Information Furnished; Question of Fact
health Complaint #TX-442261-14d6a274 (2025-12-12) — Delayed payment
health Complaint #TX-439150-9ef31554 (2025-11-06) — Premium or billing dispute
health Complaint #TX-433452-614c020e (2025-09-03) — Policy cancellation
health Complaint #TX-431955-c6904260 (2025-08-13) — Delayed payment
health Complaint #TX-428306-29505630 (2025-07-03) — Cust Srvc Policy Holder Srvcs; Misrepresentation | Information Furnished
health Complaint #TX-421809-9f34ce44 (2025-04-23) — Delayed payment
health Complaint #TX-419746-9f34ce44 (2025-03-31) — Delayed payment
health Complaint #TX-418966-8aa8d07c (2025-03-20) — Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld; Information Furnished

Frequently Asked Questions

How many health complaints does Brighthouse Life Insurance Company have in Texas?

Brighthouse Life Insurance Company has 90 health insurance complaints on file from consumers in Texas, according to NAIC and state DOI data.

What are the most common health complaint issues with Brighthouse Life Insurance Company in Texas?

The most common issues are: Delayed payment (56), Premium or billing dispute (16), Policy cancellation (3), Cust Srvc Policy Holder Srvcs | Contract Language/Legal Issue; Company Position Upheld (1), Cust Srvc Policy Holder Srvcs | Information Furnished; Question of Fact (1).

How does Brighthouse Life Insurance Company's health record in Texas compare to other states?

Brighthouse Life Insurance Company has 90 health complaints in Texas out of 105 total health complaints nationwide. That is 85.7% of their health volume.

Where can I file a health complaint against Brighthouse Life Insurance Company in Texas?

You can file a complaint with the Texas Department of Insurance. The NAIC Consumer Information Source at https://content.naic.org/cis_consumer.htm also accepts complaints.